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Show Results For
-
All HBS Web
(18,336)
- People (87)
- News (5,755)
- Research (7,070)
- Events (73)
- Multimedia (296)
- Faculty Publications (3,782)
- 23 Oct 2013
- Research & Ideas
Overcoming Nervous Nelly
Harvard Business School Assistant Professor Alison Wood Brooks. “It was surprising to see such a devious twist that people would take advantage of someone in an anxious state” "People who are perfectly healthy feel anxious many times each day," she says....
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by Michael Blanding
- 15 Mar 2018
- Working Paper Summaries
Targeted Price Controls on Supermarket Products
- 01 Jun 2023
- News
Curb Appeal
with the aftermath. And the most visible signs of New York’s garbage problems—rats dragging slices of pizza along subway platforms and bags of trash left curbside for hours on end—are just the tip of the rubbish pile. Although View Details
- 20 Nov 2014
- Working Paper Summaries
Entrepreneurship and Business Groups: An Evolutionary Perspective on the Growth of the Koç Group in Turkey
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by Asli M. Coplan & Geoffrey Jones
- 11 Oct 2006
- Research & Ideas
The Success of Reverse Leveraged Buyouts
billion--but analysts have been disappointed by a share price in the mid-teens. Are RLBOs really the risky, under-performing investment that is claimed? In fact, says Harvard Business School Professor Josh Lerner, RLBOs generally...
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- 20 Feb 2019
- Research & Ideas
Rocket-tunity: Can Private Firms Turn a Profit in Space?
As entrepreneurial rocket companies come closer to shooting the first space tourist into the void, perhaps even this year, another reality is dawning: The business of space is no different than new industries everywhere else. It’s tough...
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- 19 Oct 2009
- Research & Ideas
Why Are Web Sites So Confusing?
Macy's) may decide to stop by a small design store while walking around the mall. And while flipping through the pages of a magazine in search of the article promised on the cover, readers are exposed to advertising, which produces most...
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by Andrei Hagiu & Bruno Jullien
- March 2017
- Exercise
Designing Transformational Customer Experiences
By: Stefan Thomke
Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or empathy that they encountered. The reality is that most customer...
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Keywords:
Customer Experience;
Exercise;
Learning By Doing;
LEGO;
Storytelling;
Customer Satisfaction;
Design;
Innovation and Management;
Transformation;
Service Delivery
Thomke, Stefan. "Designing Transformational Customer Experiences." Harvard Business School Exercise 617-051, March 2017.
- 08 Jan 2013
- Working Paper Summaries
Leading Amidst Competing Technical and Institutional Demands: Revisiting Selznick’s Conception of Leadership
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by Marya L. Besharov & Rakesh Khurana
- 30 Aug 2004
- Research & Ideas
Real Estate: The Most Imperfect Asset
my course is about risk mitigation. I hope they will be able to answer the following question after a term in my course: How does one use all the tools learned at HBS to successfully structure deals and companies around the risks in this...
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- 29 Jun 2009
- Sharpening Your Skills
Sharpening Your Skills: Leading Change
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered: How do I build my business in this environment? What should leaders...
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by Staff
- 12 Oct 1999
- Research & Ideas
The Intellectual Underpinnings of Entrepreneurial Management
among lenders, investors, suppliers, employees, and so on. Recently this perspective has again been confirmed by Amar Bhidé's systematic study of the "bootstrap" entrepreneur. Schumpeter himself associated entrepreneurship with...
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- 08 Oct 2018
- Working Paper Summaries
Developing Theory Using Machine Learning Methods
- 24 May 2021
- Op-Ed
Can Fabric Waste Become Fashion’s Resource?
COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of...
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- 01 Nov 2022
- Research & Ideas
A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
Want employees to think outside the box? Start by taking a good, hard look at how you’re paying them. That’s the implication of new research examining the impact of different compensation structures on...
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by Scott Van Voorhis
- 02 Mar 2016
- Working Paper Summaries
Extrapolation and Bubbles
- 05 Dec 2013
- Working Paper Summaries
Heterogeneous Technology Diffusion and Ricardian Trade Patterns
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by William R. Kerr
- 29 Jul 2009
- Working Paper Summaries
Firsthand Experience and the Subsequent Role of Reflected Knowledge in Cultivating Trust in Global Collaboration
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by Mark Mortensen & Tsedal Neeley
- 21 Jul 2011
- Other Presentation
Strategy for Non-Profits
Strategy for Non-Profits: HBS Club of New York
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Porter, Michael E. "Strategy for Non-Profits." Harvard Business School Club of New York, New York City, NY, July 21, 2011.