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    Glass Half Broken

    Why the gender gap persists and how we can close it. For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on... View Details
    • 28 Jan 2019
    • Research & Ideas

    Forget Cash. Here Are Better Ways to Motivate Employees

    like an empty gesture or a mere financial transaction and may not act as a strong motivator to work hard, Whillans says. It’s best to avoid merely adding a cash bonus to a worker’s paycheck; a separate bonus check stands out more as a... View Details
    Keywords: by Dina Gerdeman
    • Web

    Initiatives & Projects - Faculty & Research

    interdisciplinary perspectives. Case Method Project The Case Method Project is bringing case method teaching to high schools and colleges in U.S. History, Government, and Civics & Democracy. Creating Emerging Markets The Creating Emerging Markets project explores the... View Details
    • 21 Jan 2021
    • Blog Post

    How I Used the HBS Community to Hone My Professional Goals

    I had some idea early on in my career that I wanted to get my MBA, but to be honest I did not have a plan or roadmap for when I wanted to pursue this goal. I graduated from the University of Michigan with degrees in Psychology and... View Details
    • March 2024
    • Supplement

    Madrigal: Conducting a Customer-Base Audit

    By: Eva Ascarza, Bruce Hardie, Peter S. Fader and Michael Ross
    This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an... View Details
    Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Retail Industry; United States
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    • March 2024
    • Case

    Madrigal: Conducting a Customer-Base Audit

    By: Eva Ascarza, Bruce Hardie, Michael Ross and Peter S. Fader
    This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an... View Details
    Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Customer Value and Value Chain; Retail Industry; United States
    Related
    • March 2018
    • Supplement

    Improving Access at VA

    By: Ryan W. Buell and Robert S. Huckman
    In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
    Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Health Industry; United States
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    • Program

    Designing and Executing Corporate Revitalization

    organizations that work with clients on major corporate transformations This program welcomes individuals or teams. Attendance by multiple members of your leadership team will foster collaboration and... View Details
    • January 2019
    • Case

    AIME High: A Social Entrepreneur's Moon Shot

    By: Christopher A. Bartlett
    Describes the entrepreneurial leadership of Jack Manning Bancroft (JMB), a young Indigenous Australian university student who created the Australian Indigenous Mentoring Experience (AIME), a nonprofit organization he formed to respond to the problem of Indigenous high... View Details
    Keywords: Entrepreneurship; Mission; Organization Culture; Non-profit; NGO; Social Entrepreneurship; Leadership; Global Strategy; Mission and Purpose; Secondary Education; Organizational Culture; Education Industry; Service Industry; Australia; United States
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    • 13 Apr 2022
    • News

    Ranjay Gulati (Harvard Business School) - Finding a Deeper Purpose

    • January 2007 (Revised August 2007)
    • Case

    Fulton County School System: Implementing the Balanced Scorecard

    By: Robert S. Kaplan and Monica Nah Lee
    Illustrates the adaptation and implementation of a private sector management tool, the Balanced Scorecard, to a public school district. As part of a continuous improvement initiative, the Director of Planning and Policy facilitates the development of a strategy map and... View Details
    Keywords: Education; Governance; Leadership; Balanced Scorecard; Performance Improvement; Strategy; Education Industry
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    • September 2007 (Revised October 2007)
    • Supplement

    Children's Hospital and Clinics (B)

    By: Amy C. Edmondson, Ingrid M. Nembhard and Kate Roloff
    Explores the numerous initiatives Children's Hospital and Clinics has undertaken to improve patient safety since the late 1990s--from the perspective of 2007. The case thus updates the A case by revisiting the hospital to find out what happened as a result of the... View Details
    Keywords: Safety; Change Management; Organizational Culture; Organizational Structure; Legal Liability; Leadership; Management Teams; Health Industry
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    • 06 Feb 2007
    • First Look

    First Look: February 6, 2007

    http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707442   PublicationsMasters of Illusion: American Leadership in the Media Age Authors:Steven Rosefielde and D. Quinn Mills Publication:New... View Details
    Keywords: Martha Lagace
    • Research Summary

    Bringing Worlds Together: Cultural Brokerage in Multicultural Teams (Dissertation)

    Multicultural teams are becoming increasingly prevlaent and crucial for organizational success, yet they face many challenges that stem from their cultural differences. How can multicultural teams mitigate the risks of working across... View Details
    Keywords: Cultural Brokerage; Multicultural Teams; Cross-cultural Collaboration; Creativity
    • 29 Jun 2010
    • First Look

    First Look: June 29

      Working PapersSurviving the Global Financial Crisis: Foreign Direct Investment and Establishment Performance Authors:Laura Alfaro and Maggie Chen Abstract We examine in this paper the differential response of establishments to the... View Details
    Keywords: Martha Lagace
    • 07 Nov 2023
    • Blog Post

    Get to Know the HBS Armed Forces Alumni Association

    veteran community at HBS connected me with mentors in the AFAA that helped me navigate these challenges and connected me with a community that shared many of the same experiences. I decided to join the AFAA View Details
    • Program

    Ascending the Peak: Finding the Leader Within—Virtual

    assets toward powerful ends, and how they brought those they led along in pursuit of their respective missions. You will leave the program with an array of actionable learning outcomes, including the... View Details
    • December 2005 (Revised July 2006)
    • Case

    Bunge: Poised for Growth

    By: David E. Bell and Mary L. Shelman
    As CEO of the world's largest oilseed processor, Alberto Weisser of Bunge must not only decide how quickly to expand in fast-growing markets of Eastern Europe and Asia, but also how best to leverage the firm's global footprint and leadership position. The firm is... View Details
    Keywords: Customer Focus and Relationships; Trade; Global Strategy; Leadership; Growth Management; Management Style; Demand and Consumers; Supply Chain; Integration; Technology; Agriculture and Agribusiness Industry; Biotechnology Industry; Asia; Europe
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    • March 2024
    • Case

    Lyft 2023: Roads to Growth and Differentiation

    By: Ranjay Gulati and Jeffrey Huizinga
    Set in San Francisco in winter 2023, this case explores the strategic challenges and initiatives at Lyft under the leadership of its new CEO, David Risher. Confronted with declining market share and financial pressures, Risher spent his first six months at the helm... View Details
    Keywords: Technology; Turnarounds; Ridesharing; Transition; Strategy; Culture; Change Management; Transportation Industry; Technology Industry
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    • September 2023
    • Article

    Corporate Purpose in Public and Private Firms

    By: Claudine Gartenberg and George Serafeim
    Analyzing data from approximately 1.5 million employees across 1,108 established public and private US companies, we find that the strength of employee beliefs related to purpose is weaker in public companies. Among public companies, those beliefs are stronger for... View Details
    Keywords: Purpose; Corporate Purpose; Culture; Corporate Culture; Public And Private Organizations; Hedge Fund; Executive Pay; Corporate Governance; Corporate Strategy; Organizational Culture; Mission and Purpose; Employees; Attitudes; Executive Compensation; Ownership
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