Filter Results
:
(5,945)
Show Results For
-
All HBS Web
(5,945)
- People (12)
- News (759)
- Research (4,328)
- Events (12)
- Multimedia (22)
- Faculty Publications (3,383)
Show Results For
-
All HBS Web
(5,945)
- People (12)
- News (759)
- Research (4,328)
- Events (12)
- Multimedia (22)
- Faculty Publications (3,383)
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s...
View Details
- Web
Financing New Ideas - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
my definition of the word—constructive. I am building men and companies." Georges F. Doriot, in "General Doriot"s Dream Factory," Fortune , August 1967 50 Doriot also championed a global community of venture capitalists by promoting venture capital View Details
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
evaluation of submitted ideas. Methodology/Approach: The contest held in a hospital cardiac center invited all clinicians and support staff (n = 1,400) to participate. We used the 27-item Learning Organization Survey to measure staff...
View Details
Keywords:
Dina Gerdeman
- 01 Jun 1996
- News
1996 Global Alumni Conference Probes "Information Revolution"
hallmark of sweeping, technology-driven change, HBS alumni, faculty, and invited guests representing nearly thirty countries considered today's newest frontier: the world of information technology. "Nobody on the organizing committee had...
View Details
Keywords:
Daniel Penrice
- 15 Feb 2011
- First Look
First Look: Feb. 15
trends. Happiness Adaptation to Income and to Status in an Individual Panel Authors:Rafael Di Tella and Robert MacCulloch Publication:Journal of Economic Behavior and Organization (forthcoming) Abstract We study adaptation to income and...
View Details
Keywords:
Sean Silverthorne
- August 2002 (Revised February 2005)
- Case
Gillette Company (D): Implementing Change
How a strategic change agenda is implemented depends on leaders below the top in every function and geographic region translating the agenda into actions. But those actions do not always unfold as planned. This case examines the first 16 months of a turnaround from the...
View Details
Keywords:
Business History;
Competitive Strategy;
Strategic Planning;
Change Management;
Organizational Design;
Organizational Culture;
Organizational Change and Adaptation;
Behavior;
Leading Change;
Retail Industry
Kanter, Rosabeth M. "Gillette Company (D): Implementing Change." Harvard Business School Case 303-035, August 2002. (Revised February 2005.)
- 01 Jun 2016
- News
Alumni and Faculty Books for June 2016
(MBA 1965) (Springer) This book focuses on how to lead transformative and strategic change in the healthcare industry in times of great uncertainty. It provides new tools, processes, examples, and case studies offering an effective...
View Details
- 01 Jun 2013
- News
Five Bright Ideas
organization is involved, we charge. Advertising also brings in revenue." ALISON enables potential employers to immediately test the skill of certificate-holding ALISON graduates through 20-question "flash tests" that assess their...
View Details
- 19 May 2020
- News
Exploring the Economics of a Pandemic; Alumni Forums Draw Closer Online
“personal board of directors” cannot be overstated. These small, highly organized and facilitated groups, which are run through the HBS global alumni clubs network, serve as a sounding board and reality check for business leaders whose...
View Details
Keywords:
Margie Kelley
- 01 Mar 2018
- News
Realizing The Potential Of One Harvard
executives—including those who already possess an MBA or advanced business degree—a foundational understanding of quantitative analysis and data science. “Data and data analytics are transforming industries across the board,” says HBAP...
View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
strategic and general management issues facing service organizations as well as the management of service in manufacturing companies. The multidisciplinary unit focuses on three functions critical to the effective delivery of service:...
View Details
Keywords:
Susan Young
- 01 Dec 2001
- News
Navigating Success in Volatile Times
The theme of this year's annual HBS African-American Alumni Association (HBSAAA) conference, "Navigating Success in Volatile Times," seemed particularly apropos after the incidents of September 11. "Like many organizations with events...
View Details
- October 1999
- Case
Royal Dutch/Shell in Transition (B)
By: Lynn S. Paine
This case describes the decisions made by Shell in response to the situation presented in the (A) case.
View Details
Keywords:
Governance;
Corporate Accountability;
Organizational Change and Adaptation;
Corporate Social Responsibility and Impact;
Social Issues;
Public Opinion;
Moral Sensibility;
Values and Beliefs;
Transformation;
Energy Industry
Paine, Lynn S. "Royal Dutch/Shell in Transition (B)." Harvard Business School Case 300-040, October 1999.
- 07 Jun 2019
- Book
Are You a Digital Manager?
teams within and sometimes outside their organization. This raises questions like: How will you innovate? How will you bring out the best ideas in your teams working together near and far? How will you drive change within the organization...
View Details
Keywords:
by Martha Lagace
- Web
2019 Symposium - Race, Gender & Equity
Administration and faculty chair of the HBS Race, Gender & Equity Initiative. She conducts research on race and gender relations in organizations with a focus on organizational change, group dynamics, learning, conflict, power, and...
View Details
- 15 Sep 2009
- First Look
First Look: September 15
pressures in that environment, can influence creativity by influencing people's passion for their work. Managers can influence the level of creativity in their organizations by establishing work environments that support passion for the...
View Details
Keywords:
Martha Lagace
- 06 Dec 2016
- First Look
December 6, 2016
originating catalyst for the Industrial Revolution and modern capitalism casts new light on American credit markets, practices of offshore investment, and understandings of human capital. Rather than seeing slavery as outside the...
View Details
Keywords:
Sean Silverthorne
- March 2010
- Case
Federal Bureau of Investigation, 2007
By: Jan W. Rivkin, Michael Roberto and Ranjay Gulati
In the wake of the 9/11 terrorist attacks, Robert Mueller, the Director of the Federal Bureau of Investigation (FBI), sought to transform the storied Bureau. The FBI had long served as both the chief law enforcement agency and the main domestic intelligence wing of the...
View Details
Keywords:
Transformation;
Organizational Structure;
Organizational Change and Adaptation;
Government Administration;
National Security;
Corporate Strategy;
Knowledge Acquisition;
Law Enforcement;
Public Administration Industry;
United States
Rivkin, Jan W., Michael Roberto, and Ranjay Gulati. "Federal Bureau of Investigation, 2007." Harvard Business School Case 710-451, March 2010.
- 19 Jan 2016
- First Look
January 19, 2016
forthcoming Cambridge, MA: MIT Press Revolutionizing Innovation: Users, Communities, and Open Innovation By: Harhoff, Dietmar, and Karim R. Lakhani, eds. Abstract—The last two decades have witnessed an extraordinary growth of new models of managing and View Details
Keywords:
Sean Silverthorne
- August 1998 (Revised October 1998)
- Case
Disney's "The Lion King" (A): The $2 Billion Movie
By: Jeffrey F. Rayport, Carin-Isabel Knoop and Cate Reavis
In 1994, just 10 years after its filmed entertainment division lost $33 million, Disney's animated creation "The Lion King" became the second highest grossing film ever. In addition to drawing $740 million in worldwide box office sales, its merchandise sales exceeded...
View Details
Keywords:
Value Creation;
Marketing Strategy;
Expansion;
Creativity;
Film Entertainment;
Organizational Change and Adaptation;
Organizational Structure;
Product Development;
Entertainment and Recreation Industry;
Entertainment and Recreation Industry
Rayport, Jeffrey F., Carin-Isabel Knoop, and Cate Reavis. Disney's "The Lion King" (A): The $2 Billion Movie. Harvard Business School Case 899-041, August 1998. (Revised October 1998.)