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  • September 1992 (Revised May 1995)
  • Case

Progressive Corporation Transportation Group (A)

By: James L. Heskett
Keywords: Insurance Industry
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  • July 1991 (Revised March 1994)
  • Case

CompuServe--1984

By: James L. Heskett
Keywords: Web Services Industry
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  • March 1986 (Revised March 1990)
  • Teaching Note

Benetton (B), Teaching Note

By: James L. Heskett
Teaching Note for (9-685-020). View Details
Keywords: United States; Italy
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  • February 1986 (Revised May 2003)
  • Teaching Note

Shouldice Hospital Limited, Teaching Note

By: James L. Heskett
Teaching Note for (9-683-068). View Details
Keywords: Health Industry; Canada
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  • September 1985 (Revised March 1989)
  • Teaching Note

Benetton (A), Teaching Note

By: James L. Heskett
Teaching Note for (9-685-014). View Details
Keywords: Apparel and Accessories Industry; United States; Europe
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  • June 1985 (Revised April 1989)
  • Case

Benetton (B)

By: James L. Heskett
The managing director of Benetton is faced with several issues concerning the adequacy of the company's organization to capitalize on the early success it has achieved in an important foreign market, the United States. Specifically, the case raises questions about... View Details
Keywords: Organizational Structure; Global Strategy; Transition; Growth and Development Strategy; Success; Business Headquarters; Business Subsidiaries; Organizational Change and Adaptation; Business Growth and Maturation; United States; Italy
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  • 2002
  • Article

Beyond Customer Loyalty

By: James L. Heskett
Keywords: Customer Satisfaction
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  • March 1996
  • Case

Intuit: The TurboTax/MacInTax Crisis (C)

By: James L. Heskett
Keywords: Crisis Management
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  • March 1996
  • Case

Intuit: The TurboTax/MacInTax Crisis (B)

By: James L. Heskett
Keywords: Crisis Management; Information Technology Industry
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  • September 1987 (Revised September 1988)
  • Background Note

Selecting and Developing People

By: James L. Heskett
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  • September 1987
  • Background Note

Establishing Strategic Direction: Aligning Elements of Strategy

By: James L. Heskett
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  • September 1986 (Revised August 1988)
  • Case

Sepratech Corp. (A)

By: James L. Heskett
Keywords: Green Technology Industry
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  • October 1985 (Revised November 1986)
  • Supplement

CompuServe (E)

By: James L. Heskett
Describes events and raises issues subsequent to Charlie McCall's acceptance of the job of CEO at CompuServe. View Details
Keywords: Management Teams; Problems and Challenges; Information Technology Industry
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  • 01 Jun 2007
  • News

Faculty Research Online

HBS Working Knowledge is an online forum for innovation in business practice, offering a first look at new thinking from HBS faculty. Read the complete articles summarized below by visiting their Web links. What’s to Be Done about... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • April 2006
  • Teaching Note

Manchester Bidwell Corporation (TN) (A) and (B)

By: James L. Heskett
Teaching Note to (806-111) and (806-112). View Details
Keywords: North and Central America
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  • January 2006 (Revised February 2007)
  • Case

SuperCat Powerboats (A)

By: James L. Heskett
Ryan and David Kratz have formed a new company, under very favorable terms, with a fiberglass boat builder. But at the signing of the agreement for the new company's information, the builder's spouse suggests that the Kratz's share of ownership be reduced from 67% to... View Details
Keywords: Business Startups; Negotiation; Ownership Stake; Consumer Products Industry
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  • April 2004 (Revised May 2005)
  • Case

ING DIRECT

By: James L. Heskett
The CEO of ING Direct (U.S.) has to decide: (1) whether and how to coordinate his organization's branding effort with its parent, ING Group, and (2) how fast to grow the business. Includes color exhibits. View Details
Keywords: Decision Choices and Conditions; Entrepreneurship; Leadership Style; Growth Management; Brands and Branding; Planning; Problems and Challenges; Financial Services Industry; United States
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  • September 2001
  • Teaching Note

Cinemex TN

By: James L. Heskett
Teaching Note for (9-898-108). View Details
Keywords: Entertainment and Recreation Industry; Mexico City
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  • July 2000 (Revised September 2001)
  • Teaching Note

Cisco Systems: Are You Ready? (A) and (B) TN

By: James L. Heskett
Teaching Note for (9-901-002) and (9-901-003). View Details
Keywords: Information Technology Industry; Web Services Industry
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  • January 2000
  • Teaching Note

NYPD New TN

By: James L. Heskett
Teaching Note for (9-396-293). View Details
Keywords: Public Administration Industry
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