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Show Results For
- All HBS Web
(764)
- News (273)
- Research (353)
- Events (3)
- Multimedia (16)
- Faculty Publications (202)
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
their employees working. Some are big, like General Motors, a car company that's making ventilators. Others are small, mom-and-pop restaurants that are making up fruit-and-vegetable boxes for people and delivering them door-to-door.”... View Details
Raymond A. Kroc
Kroc capitalized on America’s “eat on the run” society. Believing in the real profits of fast food, he bought out the McDonald brothers and developed a restaurant empire. By the 1960s, he had 228 restaurants... View Details
Keywords: Restaurants & Lodging
Howard D. Johnson
Johnson accelerated the growth of his business by establishing a franchise network, the first family restaurant franchise based on ice cream distribution. By the time of his death, the firm had grown to over 1,000 View Details
Keywords: Restaurants & Lodging
- 01 Dec 2009
- News
One Man Crime Wave
attended the Wharton School before completing his undergraduate studies as a business major at Syracuse University. In March 1937, while he was a student at Syracuse, “a tall, willowy blonde” (as one biographer described her) walked into the View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
complete existing development projects. In a few weeks, the company developed a new product to help restaurants manage increasing delivery and take-away demand sparked by the pandemic. The new product included, for example, the management... View Details
R. David Thomas
A high school dropout, Thomas began his career running four Kentucky Fried Chicken restaurants. In 1969, he opened his first Wendy's Restaurant in Columbus, Ohio. Thomas focused Wendy's successful marketing and advertising on simple, good... View Details
Keywords: Restaurants & Lodging
- 01 Feb 2002
- News
It's academic. (Not!)
love the atmosphere of the restaurants and little shops in the historic districts there, but on the bright side, I don't have much time as a doctoral student to sit in cafés," she laughs. Star Search Boris Groysberg can tell you... View Details
John W. Marriott
Marriott built the fastest growing, most diversified and most profitable lodging company in the United States. By 1964, it had approximately $85 million in annual sales with 122 units in 14 states. Its business lines included 73 View Details
Keywords: Restaurants & Lodging
J. Willard Marriott, Jr.
Marriott, Jr. is responsible for the rapid growth and diversification of Marriott International. Today, with more than 1,600 owned or franchised hotel properties worldwide, Marriott International is the second-largest lodging company in the world. Its hotel branches... View Details
Keywords: Restaurants & Lodging
- 01 Jun 2015
- News
Five-Star Research
data from Seattle restaurants, Luca found that a one-star increase in a Yelp rating increased an independent restaurant’s revenue by 5 to 9 percent. (Chain restaurants didn’t see the same effect.) Yelp uses the arithmetic mean of reviewer... View Details
- Portrait Project
Christine Keung
Nestled between a Mexican fast food stand and a Vietnamese nail salon, my family’s restaurant in El Monte, California was where I got my first business education. I was the typical restaurant kid, helping my... View Details
- 01 Apr 1997
- News
The Businesslike Gourmet: Karen Page on America's Foodservice Industry
whose innovations and creativity greatly influence the direction of the industry. How big is the foodservice industry? Sales for restaurants alone are projected to top $320 billion in 1997. Restaurants are a... View Details
- 11 Dec 2017
- News
Growing from Within
Photo courtesy of Paulo Pena Photo courtesy of Paulo Pena The great majority of McDonald’s U.S. restaurants are run by external owner/operators. Paulo Pena (MBA 2004) is responsible for the rest. As vice president and managing director of... View Details
Conrad N. Hilton
Starting with one 40-room hotel, Hilton created a massive hotel franchising chain through selective acquisitions including the Waldorf-Astoria. By the end of the 1970s, there were about 250 Hilton Hotels around the globe and 136 Hilton Inns in 124 cities in the United... View Details
Keywords: Restaurants & Lodging
John Y. Brown, Jr.
Brown, along with a group of investors, purchased Kentucky Fried Chicken from its founder, Colonel Harland Sanders, for $2 million in 1964. Brown grew Kentucky Fried Chicken from 600 to 3,500 franchises. Brown, alongside McDonald’s Ray Kroc, is recognized with... View Details
Keywords: Restaurants & Lodging
- 15 Dec 2020
- Research & Ideas
The Unspoken Messages of COVID-19 Restrictions
fact, Harvard University research suggests that reopening restaurants last spring, shortly after the pandemic’s first wave, may have led some people to assume that eating out was safe—despite the now-documented links between indoor dining... View Details
- 01 Mar 2014
- News
In My Humble Opinion: Ian Calhoun (MBA 2010)
Video Embed Ian Calhoun (MBA 2010) grew up in kitchens, first at the elbow of his mother ("a great cook, a schoolteacher, always happy to show me some stuff") and then, in high school and college, as a line cook in restaurants all over... View Details
- 15 Nov 2020
- News
How Scholarships Helped One Student Achieve Many Firsts
of State as a Fulbright Scholar to Silicon Valley to HBS. Keung immigrated to the United States when she was three years old and grew up in Los Angeles, where she helped her parents in their tiny Chinese restaurant after school. She... View Details
- 01 Mar 2011
- News
Fast Casual
Cherng: Panda’s process designer. Peggy Cherng (OPM 25, 1997) and her husband, Andrew, share the titles of cochairman and co-CEO of Panda Restaurant Group (PRG), “one of the fastest-growing and most successful View Details
- 22 Feb 2016
- News
Cooking Up America’s Food Culture
he’d become an academic—instead he became instrumental in shaping our country’s food culture. Duda’s restaurant experience had been his education. In Miami, he’d been in the kitchen of the Spiral Restaurant, a new kind of counter-culture... View Details
Keywords: April White