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Show Results For
-
All HBS Web
(10,788)
- People (21)
- News (2,320)
- Research (6,649)
- Events (50)
- Multimedia (102)
- Faculty Publications (4,534)
- 12 Jun 2020
- Working Paper Summaries
Corporate Resilience and Response During COVID-19
- 13 Feb 2019
- News
Want Digital Disruption? Decouple the Customer Experience
- 15 Jun 2018
- News
How customer complaints help companies
- August 1997 (Revised July 1999)
- Case
Hewlett-Packard's Santa Rosa Systems Division (A2): Response to the Employee Task Force
By: Michael Beer and Gregory C. Rogers
Supplements the (A) case.
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Keywords:
Information Technology Industry
Beer, Michael, and Gregory C. Rogers. "Hewlett-Packard's Santa Rosa Systems Division (A2): Response to the Employee Task Force." Harvard Business School Case 498-013, August 1997. (Revised July 1999.)
- March–April 1992
- Article
Debate: A Response to the Business of Equal Opportunity by Reginald Dickerson
By: D. A. Thomas and D. Evans
Keywords:
Equality and Inequality
Thomas, D. A., and D. Evans. "Debate: A Response to the Business of Equal Opportunity by Reginald Dickerson." Harvard Business Review 70, no. 2 (March–April 1992).
- 13 Mar 2017
- Research & Ideas
Hiding Products From Customers May Ultimately Boost Sales
portion of your full product catalog—and leaving customers to wonder what you’ll offer next? Or is it better to display all your wares at once, in hopes of encouraging a...
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Unlocking the Customer Value Chain
“Thales Teixeira brings a brilliant and incisive intellect—blending fundamental insights with practical guidance—to the urgent question of digital transformation. In the book, he gives us a roadmap for winning the right customers, and for keeping them, amidst...
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- Research Summary
Business Leadership and Corporate Social Responsibility
By: Dutch Leonard
This project focuses on how business leaders can be most effective at creating better social outcomes and vibrant, successful businesses at the same time. What forms of leadership -- and in what venues (in the community, in the corporation, in politics, ...) -- turn...
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- 05 May 2003
- Research & Ideas
Sharing the Responsibility of Corporate Governance
each company in the portfolio is acting in a socially responsible manner. So-called green funds attempt to invest in socially responsible companies but often their selection...
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Keywords:
by Carla Tishler
- 4 Apr 1998
- Conference Presentation
Responding to Changing Customer Needs: The Design of a Flexible Development Process
By: Alan MacCormack
- 28 Oct 2013
- Research & Ideas
Responsible Leadership in an Unforgiving World
the results of his inquiry in a new book The Good Struggle: Responsible Leadership in an Unforgiving World, which deals head on with the growing management complexities in the new economy. “What's going on now is a return View Details
Keywords:
by Michael Blanding
- 13 Mar 2017
- News
Hiding Products From Customers May Ultimately Boost Sales
- Article
The Impact of Corporate Social Responsibility on Investment Recommendations
By: Ioannis Ioannou and George Serafeim
Using a large sample of publicly traded U.S. firms over 16 years, we investigate the impact of corporate socially responsible (CSR) strategies on security analysts' recommendations. Socially responsible firms received more favorable recommendations in recent years...
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Keywords:
Public Ownership;
Corporate Social Responsibility and Impact;
Strategy;
Experience and Expertise;
Value Creation;
Public Equity;
Markets;
Investment;
Perception;
United States
Ioannou, Ioannis, and George Serafeim. "The Impact of Corporate Social Responsibility on Investment Recommendations." Academy of Management Annual Meeting Proceedings (2010).
- September 2022
- Background Note
On CUE: The Quest for Optimal Customer Unit Economics
By: Elie Ofek, Barak Libai and Eitan Muller
Startups are often evaluated by how well they perform on unit economics, defined as the ratio of a customer’s lifetime value (LTV) to acquisition costs (CAC). A common target for unit economics, advocated by many VCs and analysts, is 3:1 (i.e., LTV/CAC=3). While there...
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Keywords:
Unit Economics;
Business Startups;
Performance Evaluation;
Customer Value and Value Chain;
Customer Relationship Management;
Analysis
Ofek, Elie, Barak Libai, and Eitan Muller. "On CUE: The Quest for Optimal Customer Unit Economics." Harvard Business School Background Note 523-050, September 2022.
- 02 Sep 2019
- Working Paper Summaries
Legislators' Response to Changes in the Electorate: The Great Migration and Civil Rights
- August 2009
- Case
SK Telecom: Pursuing Happiness through Corporate Social Responsibility
By: Christopher Marquis, Kwang Y. Ryu, Philip H. Mirvis and Bobbi Thomason
Since 2006, SK Telecom has worked to develop strategic corporate social responsibility (CSR) programs that are aligned with its business operations and corporate mission. The case tracks the original assessment process the company went through and successive...
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Keywords:
Corporate Social Responsibility and Impact;
Organizational Change and Adaptation;
Organizational Design;
Organizational Structure;
Corporate Strategy;
Telecommunications Industry;
South Korea
Marquis, Christopher, Kwang Y. Ryu, Philip H. Mirvis, and Bobbi Thomason. "SK Telecom: Pursuing Happiness through Corporate Social Responsibility." Harvard Business School Case 410-042, August 2009.
- Fall 2014
- Article
Price Restrictions in Multi-sided Platforms: Practices and Responses
By: Benjamin Edelman and Julian Wright
In connecting buyers to sellers, some two-sided platforms require that sellers offer their lowest prices through the platform, disallowing lower prices for direct sales or sales through competing platforms. In this article, we explore the various contexts where such...
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Edelman, Benjamin, and Julian Wright. "Price Restrictions in Multi-sided Platforms: Practices and Responses." Competition Policy International 10, no. 2 (Fall 2014).
- February 2014
- Article
Responses to Entry in Multi-Sided Markets: The Impact of Craigslist on Local Newspapers
By: Robert Seamans and Feng Zhu
How do firms respond to entry in multi-sided markets? We address this question by studying the impact of Craigslist, a website providing classified-advertising services, on local U.S. newspapers. We exploit temporal and geographical variation in Craigslist's entry to...
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Keywords:
Digital Platforms;
Market Entry and Exit;
Internet and the Web;
Newspapers;
Advertising;
Advertising Industry;
Journalism and News Industry
Seamans, Robert, and Feng Zhu. "Responses to Entry in Multi-Sided Markets: The Impact of Craigslist on Local Newspapers." Management Science 60, no. 2 (February 2014): 476–493.
- 25 Aug 2017
- Op-Ed
Op-Ed: After Charlottesville, Where Does a CEO's Responsibility Lie?
business leaders. Those who had until then been willing to either support Trump or at least mute their criticisms clearly felt that his responses to the protests and violence...
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Keywords:
by Gautam Mukunda
- 27 Jul 2018
- News