Publications

January 2004 (Revised August 2004)
Case

Major Steckleson at the National Training Center (A)

By: Scott A. Snook, Robert Kaderavek and Jeremy Schneider

Major Steckleson is facing his toughest challenge yet. As an experienced observer-controller at the U.S. Army's National Training Center, Steckleson is responsible for helping leaders of the 3rd Armored Cavalry Squadron learn from a deadly mistake in simulated combat... View Details

Keywords: Organizations; Learning; Training; Spoken Communication; Groups and Teams; United States

08 Jan 2021
News

Business Can’t Take Democracy for Granted

01 Sep 2003
News

Class Day & Commencement

terrorist attacks of 9/11 took place just days after classes began in 2001,” noted Dean Clark. “The weeks and months that followed were a time of heroism and courage, compassion and inspiration. Everyone in the community — students,... View Details

Keywords: commencement; Colleges, Universities, and Professional Schools; Educational Services

11 Sep 2009
News

I Network, You Network, He, She, It Networks…

okay, but Smith made a strong case for the old-fashioned, handwritten communication delivered via snail mail as a way to “float to the top” and set yourself apart from the herd. “Write the note so that there is no obligation to respond,”... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

01 Jun 2013
News

Revitalizing America

Faculty Opinion Illustration by Corbis/Image Zoo/Cargo Whatever the question—disaster relief, education, health care, foreign policy—national and community service is an answer. Organizing a full-time civilian service corps—the civilian... View Details

Keywords: Health, Social Assistance

19 Jan 2016
News

Electric Avenues

remake their communities for the digital age. Below, a look at how HBS alumni are helping to rewire the way the world thinks about its cities. Town Halls for All Getting your voice heard by local government is unnecessarily difficult,... View Details

Keywords: Dan Morrell

19 May 2015
News

Getting Ready for Success

four-year colleges.” Raised in a low-income community in southern New Jersey, Huebner experienced firsthand the difference in her public school college preparation with that of her fellow students at the University of Pennsylvania. “Had... View Details

Keywords: Jill Radsken; Educational Services

February 2016
Article

Unearned Status Gain: Evidence from a Global Language Mandate

By: Tsedal Neeley and Tracy Dumas

Theories of status rarely address unearned status gain—an unexpected and unsolicited increase in relative standing, prestige, or worth, attained not through individual effort or achievement, but from a shift in organizationally valued characteristics. We build theory... View Details

Keywords: Status and Position; Equality and Inequality; Spoken Communication; Organizations; Japan; United States

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October 14, 2019
Article

Cracking the Code of Sustained Collaboration

By: Francesca Gino

When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate—not a skill to teach. So they create open offices, talk up collaboration as a corporate goal, and try to influence employees through other superficial means... View Details

Keywords: Collaboration; Listening; Empathy; Feedback; Organizational Culture; Interpersonal Communication; Training; Programs

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February 2016 (Revised March 2017)
Case

Regulating Radio in the Age of Broadcasting

By: David Moss, Marc Campasano and Colin Donovan

When the Titanic tragically sank on April 15, 1912, potentially life-saving help was delayed as a result of failures in radio communication. In part as a result, Congress moved swiftly to regulate radio, passing the Radio Act of 1912 four months later. Although at... View Details

Keywords: Radio; Regulation; Communication Technology; Government Legislation; History; Media and Broadcasting Industry; United States

September 2011 (Revised September 2013)
Case

The K-Dow Petrochemicals Joint Venture

By: Guhan Subramanian, James K. Sebenius, Phillip Andrews, Rhea Ghosh and Charlotte Krontiris

In 2007, the Dow Chemical Company and the Kuwait Petroleum Corporation announced plans to launch a multibillion-dollar joint venture. Later known as K-Dow Petrochemicals, it would be one of the largest manufacturers of chemicals and plastics in the world. Analysts... View Details

Keywords: Announcements; Joint Ventures; Chemical Industry; Kuwait; United States

June 2001 (Revised November 2001)
Case

Lucent Technologies: The Future of the New Ventures Group

Lucent Technologies' New Ventures Group has created innovative ways to commercialize Bell Labs research. The success of this approach now forces the group to evaluate whether to stay inside Bell Labs or become an external venture capitalist group. View Details

Keywords: Communication Technology; Commercialization; Research; Corporate Entrepreneurship; Telecommunications Industry

07 Nov 2014
News

The First Five Years: Tiffany Pham (MBA 2012)

one-stop destination for women worldwide. To get there, we are focused on scaling user growth by bolstering our technological tools and community engagement. Ultimately, by having users submit, interact with, and voice their opinion on... View Details

Keywords: News, Library, Internet, and Other Services; Information

January 2008 (Revised April 2008)
Teaching Note

AT&T v. Microsoft: IP Litigation (TN) (A) and (B)

By: Willy Shih

Teaching Note for [608080], and [608081]. View Details

Keywords: Applications and Software; Information Technology; Communications Industry; Communications Industry

April 2005 (Revised June 2006)
Case

NTT DoCoMo, Inc.: Mobile FeliCa

By: Stephen P. Bradley, Thomas R. Eisenmann, Masako Egawa and Akiko Kanno

Managers of DoCoMo, Japan's largest mobile phone company, are formulating a strategy for mobile FeliCa: contactless integrated circuits that will be built into DoCoMo phones, allowing them to be used for quick and convenient retail or commuter fare payments, building... View Details

Keywords: Cost vs Benefits; Expansion; Alliances; Wireless Technology; Communications Industry; Communications Industry; Japan

16 Oct 2013
News

Progress Through Preservation

that's not likely to happen with the Trust during his lifetime. His hope is just to leave the world a little better than he found it. And he's certain he can build communities along the way. He's even doing it in his own backyard when he... View Details

Keywords: Maureen Harmon; Real Estate

01 Dec 2015
News

Giving Advice

yourself wanting to learn more and spend more time? At an early, highly personal phase like this, the best learning will be experimental, not analytical. For personal giving, do you favor a community foundation (advised giving fund) or... View Details

2011
Book

What to Ask the Person in the Mirror: Critical Questions for Becoming a More Effective Leader and Reaching Your Potential

By: Robert Steven Kaplan

Successful leaders know that leadership is less often about having all the answers-and more often about asking the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your... View Details

Keywords: Leadership Development; Organizational Development; Reaching Your Potential; Career Planning; Management Styles; Interpersonal Communication; Leadership; Performance Effectiveness; Personal Development and Career

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June 2002
Background Note

Complexity Theory and Negotiation

By: Michael A. Wheeler and Gillian Morris

This case highlights an application of current thoughts in complexity science to negotiation theory. It emphasizes a provocative approach that questions much of traditional negotiation research thus far. The case explains the roots of complexity science and some broad... View Details

Keywords: Complexity; Negotiation Tactics; Outcome or Result; Interpersonal Communication