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Show Results For
-
All HBS Web
(5,988)
- People (9)
- News (1,025)
- Research (4,343)
- Events (16)
- Multimedia (8)
- Faculty Publications (3,212)
- 14 Apr 2009
- First Look
First Look: April 14, 2009
Working Papers The Investment Strategies of Sovereign Wealth Funds Authors: Shai Bernstein, Josh Lerner, and Antoinette Schoar Abstract This paper examines the direct private equity investment strategies across sovereign wealth funds (SWFs) and their View Details
Keywords:
Martha Lagace
- Article
Are You Really Innovating Around Your Customers' Needs?
By: Sunil Gupta
Every company believes it is customer-centric. However, most of them are product- and service-centric first, focusing on how to enhance their offerings rather than putting themselves in their customers’ shoes. To come up with truly innovative customer-centric ideas,...
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Gupta, Sunil. "Are You Really Innovating Around Your Customers' Needs?" Harvard Business Review (website) (October 1, 2020).
- 2007
- Book
Global Accountabilities: Participation, Pluralism, and Public Ethics
By: Alnoor Ebrahim and Edward Weisband
This edited volume contributes analytical depth to the diverse debates on accountability in modern organizations. It explores the nature, forms and impacts of accountability efforts in civil society organizations, public and inter-governmental agencies, and private...
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Keywords:
Ethics;
Globalized Firms and Management;
Corporate Accountability;
Business and Government Relations
Ebrahim, Alnoor, and Edward Weisband. Global Accountabilities: Participation, Pluralism, and Public Ethics. U.K.: Cambridge University Press, 2007.
- 19 Dec 2022
- News
The Rise Philosophy at Mahindra Group
- 04 Nov 2022
- News
How Bullying Manifests at Work - and How to Stop It
- 01 Apr 2022
- News
How Teams Are Retaining Employees Right Now
- 24 Mar 2022
- News
What to Do If Your Employees Keep Getting Poached
- 26 Nov 2021
- News
Today’s CEOs Need Hands-On Digital Skills
- 06 Jul 2014
- News
Now at the Movies: Fully Reclining Seats
- 01 Sep 2003
- News
Incentives and Operational Excellence
Operational problems can be the cause of an organization’s demise. Often they can be traced to poor controls in interorganizational settings, according to HBS associate professor V.G. Narayanan, a specialist in measurement systems and incentives. Narayanan’s...
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- January 2009 (Revised December 2009)
- Supplement
Playing with Fire at Sittercity (B)
By: Noam T. Wasserman and Rachel Gordon
To help her finance her aggressive expansion plans, Genevieve Thiers plans to raise venture capital for the first time. She has spent the last six long years building Sittercity into the nation's leading babysitting web service, larger than all of its competitors...
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Keywords:
Entrepreneurship;
Venture Capital;
Problems and Challenges;
Risk Management;
Agreements and Arrangements;
Service Operations;
Family and Family Relationships;
Competition;
Expansion;
Internet
Wasserman, Noam T., and Rachel Gordon. "Playing with Fire at Sittercity (B)." Harvard Business School Supplement 809-010, January 2009. (Revised December 2009.)
- 18 Jul 2017
- First Look
First Look at New Research and Ideas, July 18, 2017
the network of relationships between brokers and institutional investors shapes the information diffusion in the stock market. We exploit trade-level data to show that central brokers gather information by executing informed trades, which...
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Sean Silverthorne
- January 1998
- Case
Frontgate Catalog
Frontgate is a high-end, Lebanon, Ohio-based catalog business. The decision makers are trying to determine how much financial and personnel resources to invest in the development of a Web site. The decision is being made in light of branding issues and competitor's Web...
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Keywords:
Customer Relationship Management;
Competition;
Internet and the Web;
Brands and Branding;
Retail Industry;
Ohio
Rayport, Jeffrey F., and Carrie Ardito. "Frontgate Catalog." Harvard Business School Case 898-080, January 1998.
- 01 Sep 2006
- News
Street Singer
singing it.’” In an interview at her office in midtown Manhattan, Harris, a managing director at Morgan Stanley and an accomplished gospel singer, recounts this story and others with the kind of informal ease you might expect from a...
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- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?
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Keywords:
Customer Relationship Management;
Customer Satisfaction;
Profit;
Job Cuts and Outsourcing;
Management Analysis, Tools, and Techniques;
Service Operations;
Performance Capacity;
Performance Evaluation;
Mathematical Methods;
Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 01 Jun 2001
- News
Q&A: Donna Dubinsky
all talent is welcome, regardless of gender. You’ve worked with Jeff Hawkins, the creator of the PalmPilot and Visor, for nearly ten years. What makes your working relationship so successful? We really complement each other. Jeff is...
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- 19 Aug 2024
- News
Quantum Leap
looks less like a veteran technology entrepreneur than a kid in a candy store. A lifelong techie, Levy learned to read by deciphering The Boys’ First Book of Radio and Electronics, a 1954 classic that gave step-by-step instructions for building a radio receiver. “I...
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- 01 Dec 1997
- News
Banking on HBS
Executive Development Program (EDP), a special executive training course for the Bank's upper-level managers. "I felt that the World Bank's top people should have an intensive exposure to the latest ideas and techniques in the management...
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Garry Emmons
- 01 Sep 2024
- News
Fueling Innovation
By giving to the HBS Fund, alumni and friends support the School’s core priorities and help catalyze the launch of new programs and initiatives and sustain their growth. Featured here are a few key examples of innovations at HBS that would not have been possible...
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- 01 Dec 2018
- News
Researching Business and Politics in China and Southeast Asia
Associate Professor Meg Rithmire The dynamic relationship between a country’s political system and its business environment is a topic that intrigues Meg Rithmire, the F. Warren McFarlan Associate Professor of Business Administration. An...
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