Publications

25 Sep 2019
News

Leading the Evolution of E-Commerce

allowing more time to focus on what the consumer wants, she says. What the consumer wants is what Fleiss—a mother of three—also wants: efficiency and ease of use. “The idea here is to combine the convenience of e-commerce with the View Details

Keywords: ecommerce; work-life balance; entrepreneurship; Retail Trade

Web

Extel | Baker Library

Staff Remote access available HBS Executive Education & Fellows In person access only HBS Alumni In person access only Harvard Faculty, Students, and Staff In person access... View Details

01 Sep 2008
News

The Levitt Brand

personal interest in students sometimes led to lifelong friendships. Michael Berolzheimer (MBA ’63), cofounder of the Duraflame firelog company, remembers hashing out some of the early principles of the company in an informal session at... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services

March 2020
Supplement

Poppy (B)

By: Thomas R. Eisenmann, Scott Duke Kominers, Jeff Huizinga and Allison Ciechanover

Avni Patel Thompson, founder and CEO of Poppy, an online marketplace for on-demand childcare, revisits the venture's final months, and discusses the steps she took in the wake of the shutdown. This case explores experiments the company conducted to refine its original... View Details

Keywords: Entrepreneurship; Marketplace Matching; Business Model; Business Exit or Shutdown; Personal Development and Career; United States

Article

Machine Learning Approaches to Facial and Text Analysis: Discovering CEO Oral Communication Styles

By: Prithwiraj Choudhury, Dan Wang, Natalie A. Carlson and Tarun Khanna

We demonstrate how a novel synthesis of three methods—(1) unsupervised topic modeling of text data to generate new measures of textual variance, (2) sentiment analysis of text data, and (3) supervised ML coding of facial images with a cutting-edge convolutional neural... View Details

Keywords: CEOs; Communication Style; Machine Learning; Spoken Communication; Nonverbal Communication; Personal Characteristics; Analysis; Performance

April 2013
Article

An fMRI Investigation of Racial Paralysis

By: Michael I. Norton, Malia F. Mason, Joseph A. Vandello, Andrew Biga and Rebecca Dyer

We explore the existence and underlying neural mechanism of a new norm endorsed by both black and white Americans for managing interracial interactions: "racial paralysis," the tendency to opt out of decisions involving members of different races. We show that people... View Details

Keywords: Behavior; Race; Judgments; Decision Choices and Conditions; Personal Characteristics; United States

Read Now

April 2011
Teaching Note

Congressional Candidate Dan Silver and KNP Communications (TN)

By: Amy J.C. Cuddy and Nithyasri Sharma

Teaching Note for 910013. View Details

Keywords: Political Elections; Voting; Personal Characteristics; Competency and Skills; Reputation; Consulting Industry

October 2008 (Revised June 2010)
Case

State of Emergency at Mercy Hospital

By: Thomas J. DeLong and Chirag D Shah

Dr. Scott Gabu, Chairman of the Emergency Department of the world-renowned, university-based Mercy Hospital, was deeply disturbed when he read the letter from the family of John Samson, a patient who had come to the emergency room one week earlier, that described an... View Details

Keywords: Health Care and Treatment; Knowledge Acquisition; Leadership Development; Behavior; Personal Characteristics; Health Industry

Educators

2007
Working Paper

The Seer of Wellesley Hills: Roger Babson and the Babson Statistical Organization

By: Walter A. Friedman

Roger Babson was a pioneer of the business-forecasting industry in the United States in the early twentieth century. He built the largest private economic forecasting agency in the period and published a great range of economic statistics in his weekly newsletters. As... View Details

Keywords: Forecasting and Prediction; Economics; Business History; Newsletters; Personal Development and Career; United States

30 Sep 2022
News

Scaling Hope

In 2014, Stephen D’Antonio (MBA 1986) was living the life he had always envisioned. He’d been a partner at Morgan Stanley for two decades and he now sat on the Firm Management Committee and was the COO of the global fixed income division. He and his wife were raising... View Details

01 Dec 2012
News

The Billion-Dollar Question

—World traveler, public speaker, and consultant Francis Tapon (MBA 1997) is the author of Hike Your Own Hike: 7 Life Lessons from Backpacking across America and The Hidden Europe: What Eastern Europeans Can Teach Us. While on his way to visiting every country on earth,... View Details

Keywords: Advice; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

Career Coach

Suzie Rubin

Suzie's (Kellogg '94) works with students and young alumni who have a wide variety of backgrounds and interests, both career switchers and those looking to advance within a given industry or function. She coaches students to think through and articulate both short and... View Details

Keywords: Health Care

Web

Nexis Uni | Baker Library

Nexis Uni Nexis Uni features more than 15,000 news, business and legal sources from LexisNexis. Read More Includes U.S. Supreme Court decisions dating back to 1790—with an interface that offers quick discovery across all content types, View Details

Web

Leading Change and Organizational Renewal | HBS Online

right leadership style by knowing which levers shape organizational capabilities and how to use them Use power and politics to address resistance and maintain control during a transition Understand the link between personal and... View Details

March 2006 (Revised May 2009)
Case

Entrepreneurial Insights

By: Joseph L. Bower and Sonya Hout

Presents a matrix of 42 video clips of interviews with seven entrepreneurial managers answering the same six questions about their experiences building their companies. The individual entrepreneurs (Vittorio Merloni, Merloni Elettrodomestici; Alex d'Arbeloff, Teradyne,... View Details

Keywords: Business Growth and Maturation; Business Startups; Entrepreneurship; Leadership; Business or Company Management; Managerial Roles; Personal Characteristics

Educators

June 2001 (Revised February 2005)
Background Note

Creative Destruction of Industrial Age Management Principles and Creative Construction of Information Age Management Principles

By: Richard L. Nolan

Traces the creative destruction of industrial age management principles and creative construction of new management principles more appropriate for the information age. Includes self-administered questionnaire to permit managers to assess the status of the... View Details

Keywords: Transformation; Disruptive Innovation; Goals and Objectives; Management Analysis, Tools, and Techniques; Personal Development and Career; System; Information Technology

December 2007
Article

Adoption of Information Technology under Network Effects

By: Deishin Lee and Haim Mendelson

Because information technologies are often characterized by network effects, compatibility is an important issue. Although total network value is maximized when everyone operates in one compatible network, we find that the technology benefits of the users depend on... View Details

Keywords: Network Effects; Standards; Competitive Strategy; Customization and Personalization; Information Technology; Technology Adoption

May 1994
Case

Colgate-Palmolive: Managing International Careers

Colgate-Palmolive, the U.S.-based consumer products firm, has long emphasized international experience for its managers and has developed a comprehensive policy to manage expatriate assignments. The rise in dual-career families has made some managers reluctant to... View Details

Keywords: Business or Company Management; Multinational Firms and Management; Personal Development and Career; Experience and Expertise; Consumer Products Industry; United States

Educators