Financial services - Publications - Faculty & Research

09 May 2021
Blog Post

Meet the MoMBAs – Persisting Through a Difficult Year

Lacassie Child: Elisa (almost 3 years), Amalia (due May 8th) Student Status: EC Where are you from? Chile Professional pathway pre-HBS: Financial Services in Chile Post HBS Plan: BCG, Boston Office Little... View Details

28 May 2019
News

A More Perfect Union

the end, that’s what an effective government does: It provides services to citizens and gives them the basics to do better. Today’s system creates fewer and fewer of those opportunities to move up,” says Ballou-Aares, who was selected as... View Details

Keywords: Jen McFarland Flint; illustration by Dan Bejar

23 Aug 2004
Research & Ideas

Strategy for Small Fish

ventures during the venture capital boom of the late 1990s was selecting areas that had no staying power, such as Web calendars or Web-dispatched limousine services. Over time, it was inevitable that these new niches would merge with existing ones. The View Details

Keywords: by Marco Iansiti & Roy Levien

01 Jun 2004
News

Luxe Redux

Thomas Pink are assured of something else, Tranthi notes: “I’m going to wear this shirt, and it’s going to make me feel great. That’s why luxury brands command a premium — it’s an emotional buy.” Needless to say, customer service is at... View Details

Keywords: Julia Hanna; luxury; Retail Trade

2011
Article

Strategic Change and the Jazz Mindset: Exploring Practices That Enhance Dynamic Capabilities for Organizational Improvisation

By: Ethan S. Bernstein and Frank J. Barrett

How can leaders adopt a mindset that maximizes learning, remains responsive to short-term emergent opportunities, and simultaneously strengthens longer-term dynamic capabilities of the organization? This chapter explores the organizational decisions and practices... View Details

Citation

Read Now

Purchase

November 2004 (Revised September 2019)
Background Note

The U.S. Health Club Industry in 2004

By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock

In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population.... View Details

Keywords: Health Clubs; Fitness; Gyms; Chain; Weight Loss; Obesity; Exercise; Personal Training; Bally Total Fitness; 24 Hour Fitness; YMCA; Gold's Gym; Curves; Franchise; Franchising; Subscription; Promotional Sales; Promotions; Fixed Costs; Body; Accrual Accounting; Revenue Recognition; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Trends; Customers; Demographics; Age; Income; Private Equity; Financing and Loans; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Health; Nutrition; Business History; Employees; Retention; Human Capital; Working Conditions; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Markets; Demand and Consumers; Supply and Industry; Industry Growth; Industry Structures; Operations; Service Operations; Franchise Ownership; Private Ownership; Public Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Nonprofit Organizations; Welfare; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Consolidation; Corporate Strategy; Customization and Personalization; Expansion; Segmentation; Hardware; Health Industry; United States

Citation

Educators

Purchase

02 Mar 2015
Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

employee can work together on a project, so it's really about enhancing the value proposition instead of just defending against the threat of the Internet. If you think of the service side of it, you have businesses like PetSmart where... View Details

Keywords: by Sean Silverthorne; Retail

21 Nov 2006
First Look

First Look: November 21, 2006

high tax costs when repatriating earnings. Estimates indicate that a one standard deviation increase in the tax burden from repatriating foreign income is associated with a 7.9% increase in the ratio of cash to net assets. In addition, certain firms, specifically those... View Details

Keywords: Sean Silverthorne

10 Jan 2005
Research & Ideas

Motivation and the Cross-Sector Alliance

objective was "to gain insight into hospital problems in order to serve them better," in a market where service would make the difference since price disparities were rapidly vanishing due to increasing competition. The candid... View Details

Keywords: by James Austin, Ezequiel Reficco & SEKN research team

01 Dec 2006
News

MBA vs. MBA

year, Taylor hasn’t succeeded in using his military service to outflank his opponent. Edwards is a hawk on military matters, voting for the first Gulf War and the invasion of Iraq. Local veterans praise his efforts to safeguard their... View Details

Keywords: Kathryn Jones; Executive, Legislative, and Other General Government Support; Government

17 Mar 2008
Research & Ideas

The Lessons of Business History: A Handbook

civil law tradition, and in stimulating financial and economic development. This has sometimes been used to explain why the United States performed so much better economically than Latin America. Yet there is now a formidable amount of... View Details

Keywords: by Sean Silverthorne

01 Feb 1998
News

Running Up the Score

Mariner (MBA '78), CFO of the 1997 World Series champion Florida Marlins, traces baseball's major turning point to the mid-1970s when several players, supported by a Supreme Court ruling, established their legal claim to "free agency" and the right to sell their View Details

Keywords: Garry Emmons

16 Dec 2020
Blog Post

Alumni on the Black Lives Matter Movement

changing world, if your business is built on the assumption that diversity and inclusion is a ‘nice to have,’ it’s an unstable territory,” Ric Lewis (PMD 69, 1995), executive chairman and CIO of London-based Tristan Capital Partners, recently told the View Details

01 Mar 2016
News

Alumni and Faculty Books for March 2016

with comical tales are perceptive looks at things as different as family Christmas rituals, and the impact of 40 years of communism on society. When Climate Change Hits Home by Diogo Castro Freire (MBA 2012) (Amazon Digital Services LLC)... View Details

02 Feb 2010
First Look

First Look: Feb. 2

investment. Complex multinational business groups emerged controlling large investments in natural resources, processing, and services in Asia, Latin America, and Africa. Nominal versus Indexed Debt: A Quantitative Horse Race... View Details

Keywords: Martha Lagace

01 Oct 1996
News

Leading In a New Era

face-to-face with customers, competitors, and new technologies — quickly and efficiently. In the airline industry, for example, computer technology has fundamentally changed how service is delivered, as well as how decisions are made,... View Details

Keywords: Nancy O. Perry

Publications