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  • 04 Oct 2004
  • Research & Ideas

Start to Measure Your E-commerce Success

a summary measure of revenue generation and cost control. They should be controllable in that employees in the organization can actually influence improvement in the factor measured. Some of the metrics shown here are evaluations of... View Details
Keywords: by Marc J. Epstein
  • 19 Jul 2004
  • Research & Ideas

Your Customers: Use Them or Lose Them

staff—all of this costs money, Frei said. Commerce Bank pays for it by paying lower rates on deposits compared to the giant banks. "Think about it," she told the group. "Would you trade half a percentage point on your... View Details
Keywords: by Martha Lagace
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407049 Analyzing Relative Costs Harvard Business School Note 708-462 Introduces students to the technique of relative cost analysis, a core... View Details
Keywords: Martha Lagace
  • 25 Aug 2014
  • Blog Post

Working in Tech 4Dev

and NGO budgets are squeezed. The City of Los Angeles, for example, used our platform to crowdsource broken sidewalk locations for repair, saving the city a costly location survey estimated at millions. Ushahidid’s platform provides ease of use, transparency, and View Details
Keywords: Technology
  • Web

Entrepreneurial Finance - Course Catalog

relative costs and benefits of each source of funding and the connections between a venture's financing strategy and its product-market strategy. Inevitably, there will be some overlap with courses such as Launching Global Ventures,... View Details
  • 06 Dec 2021
  • News

Research Brief: Launching into a Downturn

opportunity costs that a person might encounter in launching a venture. And the news is even grimmer for teams of academics: The more founders on the team with a PhD or postdoc training, “the lower the likelihood of survival and the... View Details
Keywords: Jen McFarland Flint; Publishing Industries (except Internet); Information
  • 01 Oct 2000
  • News

MBA Cohorts Will Merge Next Year

associate dean and MBA Program chair W. Carl Kester noted that while the two-cohort system had met its educational objectives and contributed numerous innovations, a special faculty and administrative staff steering committee found that the disadvantages and View Details
  • July 1997 (Revised August 1997)
  • Case

numeric investors l.p.

By: Andre F. Perold and Brian J. Tierney
Numeric Investors manages equity portfolios with the use of a momentum model and a value model. The momentum model is based on earnings surprise and analysts' revisions of their earnings estimates. The firm offers long-short as well as long-only strategies, and its... View Details
Keywords: Asset Management; Cost; Equity; Financial Strategy; Investment; Investment Portfolio; Management; Product Development; Performance Efficiency; Business Strategy
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  • October 2016
  • Case

Turkasset: Bringing Customer-Centricity to Debt Collection

By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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  • 01 Jun 2005
  • News

One-on-One with Grover Norquist

meaning they want to spend less. Democrats say they’re against the deficit, meaning they want to tax more. And neither one cares a whit about the deficit nor should they. It’s the size of government that is the cost of government. So what... View Details
Keywords: Government
  • August 2024 (Revised August 2024)
  • Case

No Labels and the 2024 Presidential Insurance Plan

By: Robert F. White and Tom Quinn
After observing record voter dissatisfaction with the choices in the 2024 U.S. presidential election – Democratic nominee President Joe Biden and Republican nominee and former President Donald Trump – the bipartisan nonprofit No Labels decided to reserve ballot access... View Details
Keywords: Disruption; Cost vs Benefits; Forecasting and Prediction; Lawfulness; Failure; System Shocks; United States
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  • Article

Regulating Hospital Prices Based on Market Concentration Is Likely to Leave High-Price Hospitals Unaffected

By: Maximilian J. Pany, Michael E. Chernew and Leemore S. Dafny
Concern about high hospital prices for commercially insured patients has motivated several proposals to regulate these prices. Such proposals often limit regulations to highly concentrated hospital markets. Using a large sample of 2017 US commercial insurance claims,... View Details
Keywords: Health Care Providers; Hospitals; Insurance Market Regulation; Price Regulation; Markets; Health Care and Treatment; Cost; Quality; Insurance; Price; Governing Rules, Regulations, and Reforms
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  • 01 Feb 1997
  • News

Herzlinger on Health Care: Revolution in Evolution

already have lower occupancy due to advances in technology. Then where does the misconception arise that expensive technology - such as MRIs and CAT scanners - is pushing up the cost of health care? Hospitals like to showcase the latest... View Details
  • Profile

Michael Farias

health-care industry." After graduation, Michael intends to concentrate on pediatrics and on initiatives focused on improving care for children. "I'm leaning toward an administrative role in hospitals," Michael says. "Today, we spend more on health... View Details
  • Profile

Carolin Oldenbuettel

worked on a project to optimize the target costing management system, aligning new car models to feasible costs,” she says. “What I like about the auto industry is that they’re more and more influenced by tech—self-driving cars, for... View Details
Keywords: Consulting
  • 09 May 2022
  • News

Green House

percent higher up-front investment, the lower energy and maintenance costs can offset the expense. And she estimates that larger dwellings can be built for a 0 to 2 percent premium, making them a potential next project for Birchwood... View Details
  • 27 May 2020
  • News

Prepare to Exit

one of the millions of Americans to lose their job. Tran had been on the opposite side of the table any number of times in his career, working on post-merger integrations and reducing redundancies. In those moments, “I kept telling myself it’s nothing personal, we just... View Details
  • 01 Mar 2017
  • News

Weaving Success in India

our shop after finishing my homework. [I]n those days one sari’s cost was 12 rupees, [and the cost] of a nine-yard sari was 18 rupees. If the sales crossed 100 rupees my father used to offer me one ice cream. So I would finish my homework... View Details
Keywords: April White
  • 01 Jun 2002
  • News

Late Start, Dramatic Finish

the availability and cost of drugs used to treat HIV and AIDS in Africa. Fueled by doughnuts and an unsinkable team spirit, the HBS group worked for 24 hours straight to formulate the winning action plan. “We decided not only to design a... View Details
Keywords: Health, Social Assistance; Management
  • Web

Executive Education Courses - Institute For Strategy And Competitiveness

successful value measurement system. In the process, you will learn how to use the Time-Driven Activity-Based Costing (TDABC) method, which will enable you to more accurately measure costs for individual... View Details