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All HBS Web
(1,181)
- People (1)
- News (365)
- Research (641)
- Events (4)
- Multimedia (20)
- Faculty Publications (330)
- 13 Jul 2021
- Research & Ideas
Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets
in-group." Past research shows negativity spread fastest in contexts that involved two or more rival or competing groups, where negative emotions were more likely to prevail. The polarized nature of American political discourse,...
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- Web
A New Vision – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections
the needs, sentiments, and emotions of its members, and the members to it, Roethlisberger and his colleagues believed that organizational life presented a context—for both management and worker—to cultivate a meaningful existence. The...
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- Web
Tools & Training - Alumni
they’ve learned in Harvard ManageMentor, or engage in entirely new subjects such as Authenticity, Big Data and Analytics, Design Thinking and Emotional Intelligence. The content in HMM Spark is curated and continuously updated by HBP’s...
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- March 2021 (Revised August 2024)
- Case
Hotwire.com: Navigating Through Turbulence
By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine
On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that...
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Keywords:
September 11;
Corporate Entrepreneurship;
Business Growth and Maturation;
Disruption;
Decisions;
Job Cuts and Outsourcing;
Growth Management;
Digital Platforms;
Problems and Challenges;
Risk and Uncertainty;
Expansion;
Internet and the Web;
Leading Change;
Leadership Style;
Air Transportation Industry;
Tourism Industry;
San Francisco
Rayport, Jeffrey F., Manny de Zarraga, and Eric Levine. "Hotwire.com: Navigating Through Turbulence." Harvard Business School Case 821-084, March 2021. (Revised August 2024.)
Change Through Persuasion
Faced with the need for a massive change, most managers respond predictably. They revamp the... View Details
- 07 Dec 2021
- Op-Ed
Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge
enterprise-level leadership. The goal is to build technical competencies in both directions. While the T-shaped manager framework has many advantages, it has a critical flaw: It overlooks the importance of emotional intelligence. Enter...
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by Hise Gibson and Shawnette Rochelle
- 10 Jan 2023
- Research & Ideas
How to Live Happier in 2023: Diversify Your Social Circle
emotions as well. “The benefits of social portfolio diversity may relate to increases in emotional diversity,” says Collins. “In other words, interacting with a variety of relationship partners involves...
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by Michael Blanding
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
choices and provide them with a sense of dignity and a chance to access better jobs.” Miller agrees, saying people with criminal records bring valuable skills to the corporate table. For one thing, Miller was able to keep his emotions in...
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- Research Summary
Growing as a Purposeful Leader
Leaders today have to lead in the context of extraordinary changes and challenges. The demands of today's stakeholders have risen significantly, and what is expected of senior leaders is quickly evolving in terms of their mission (more than profit),... View Details
- Web
Technology & Innovation - Faculty & Research
related hypotheses across six experiments: (1) Given people's lay theories about the capacities for cognition and emotion for robots and humans, workers will express more discomfort with botsourcing when they consider losing jobs that...
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- Portrait Project
Anika Ayyar
those moments. At 13, I moved across the country to attend boarding school and struggled to find my voice. Everything changed one evening when I called my grandparents; as I began to tell them stories about my new life, the words, excitement, and View Details
- 19 Dec 2022
- Research & Ideas
The 10 Most Popular Articles of 2022
Will They Ever Return to Normal? Research by Alberto Cavallo probes the complex interplay of product shortages, prices, and inflation. Feeling Seen: What to Say When Your Employees Are Not OK Managers who let down their guard and acknowledge their employees' View Details
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by Danielle Kost
- 12 May 2021
- Book
The Hard Truth About Being a CEO
critically important only up to a point [to employees], but the real motivation comes from an emotional connection that you feel—either that you are more highly valued than someone else because of the natural competitiveness of human...
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by Michael Blanding
- 01 Feb 2001
- News
What Makes a Good Leader
Richard P. Chapman Professor of Business Administration Recent book: The Arc of Ambition: Defining the Leadership Journey Chair: Organizational Behavior Unit Intrigued by: "Emotional intelligence. Leaders have the emotional capacity to...
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Management
- 01 Dec 2023
- News
Endless Possibilities
fun way,” Iosotaluno says. “Mental health and well-being are top priorities for young people; so be authentic and forward about how you promote your own emotional intelligence and self-development. It demonstrates you think these are...
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Julia Hanna
- 02 Mar 2007
- What Do You Think?
What Is the Government’s Role in US Health Care?
consumers (Hakan Hillerstrom). In addition to these issues, Elizabeth Benbrooks reminds us that (healthcare) "comes freighted with a host of fundamental moral, ethical, and emotional issues that simply don't exist for other industries."...
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- 05 Dec 2018
- Research & Ideas
Why Managers Should Reveal Their Failures
“malicious envy” in their peers. ” we’re trying to chip away at the resentment that comes with envy and move people toward admiration instead.” Malicious envy is a destructive emotion that makes people feel inferior by comparison, even to...
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by Dina Gerdeman
- 01 Mar 2024
- News
In Harmony
Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,...
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- 30 May 2024
- News
How to Have Effective Conversations
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Charles Duhigg (MBA 2003) is a Pulitzer Prize–winning journalist, a staff writer for The New Yorker, and author of the bestselling books The Power of...
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- 04 Sep 2001
- Research & Ideas
Governing the Family-Run Business
business governance. Now, let's review the structures in a family business governance system. Effective governance requires forums for the examination of the complicated and often emotional family, business, and ownership issues that...
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