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Show Results For
- All HBS Web
(608)
- People (1)
- News (146)
- Research (400)
- Events (2)
- Multimedia (10)
- Faculty Publications (255)
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
in favor of your best customers? Can you use that information? You're not bothered by that? She was trained to handle this service. She was pumped because she had degrees of freedom. She could have rented a limo, written a ticket for another View Details
Keywords: by W. Earl Sasser
- 01 Apr 2000
- News
The World at a Click
services for leisure and small-business travelers. Consumers enjoy one-stop shopping for airline tickets, car rentals, vacation packages, hotels, and cruises, as well as a wealth of travel news and merchandise. "Preview Travel and... View Details
Keywords: Margie Kelly
- 10 Jul 2000
- Research & Ideas
Privatization and the New European Economy
From France to Italy, Germany to Denmark, chances are good that if you pick a country in Europe, you can match it with its state-owned airline. But as Europe unites, barriers come down, and competition heats up, cross-border mergers have become fair game for View Details
Cyrus R. Smith
Praised by his employees at American, Smith led the passenger transport revolution in the airline industry. Under Smith’s guidance, American became the first airline to use the popular DC-3 planes in 1936,... View Details
Keywords: Transportation
Elmer A. Sperry
A prolific inventor, Sperry was instrumental in creating technological advances in navigation. He invented gyroscopic compasses and stabilizers that became fundamental components for both ships and airplanes. His inventions were adopted by the United States Navy and... View Details
Keywords: Fabricated Goods
- 08 May 2006
- Research & Ideas
The Cost of Cutting in Line
standing in line at the airport, it occurred to me that waiting lines appeared to be another example for a missing-markets problem. Why do I have to wait at airports? Why don't the airlines offer a service that would allow me to pay $20... View Details
Keywords: by Sean Silverthorne
- 23 Jul 2016
- News
The Art of Persuasion
When Radhika Piramal (MBA 2006) returned to India in 2009, she noted two developing trends with direct implications for VIP Industries, her family’s luggage and bag business. First, air traffic was increasing rapidly with the introduction of new View Details
Donald W. Nyrop
After a distinguished career in law, which led him to the top positions at both the Civil Aeronautics Board and the Federal Aviation Administration, Nyrop joined the ailing Northwest Airlines with hopes of turning it around. Instituting... View Details
Keywords: Transportation
Robert L. Crandall
Crandall is credited with several innovations in the airline industry including introducing the original “Super Saver” fares, launching the first frequent flyer program, and developing the first yield management system for maximizing... View Details
Keywords: Transportation
William E. Boeing
Boeing was a pioneer of commercial aviation. Boeing organized United Airlines outfitting it with 25 specially designed, heavy-duty planes. Boeing also designed and constructed a fleet of bi-planes, B-40s, to be used in the mail service.... View Details
Keywords: Automotive & Aerospace
- 01 Sep 2014
- News
HBS Faculty Explore Ideas Around the World
responsibility shared by so many business leaders in countries with great income disparities. Learn more at www.hbs.edu/businesshistory/emerging-markets Global Case Writing Shaped by Faculty Interests Assistant Professor Doug Chung’s interest in the View Details
Keywords: faculty research
- 01 Apr 2001
- News
Harvard MBAs Rule?
strengths has been to furnish corporate America with executive leadership at the highest levels. Seeking perspective on this flurry of HBS alumni promotions, the magazine asked Continental Airlines president Gregory Brenneman (MBA 1988)... View Details
- Feb 2014
- Case
Flying High, Landing Low: Strengths and Challenges for U.S. Air Transportation
areas. It becomes clear that individual airlines have often been managed back to health and focus on innovation, but the overall system itself and its governmental connections need attention, including the desire for NextGen air traffic... View Details
- Career Coach
Jan Pianca
MBA Admissions. Before joining HBS, Jan worked as a Marketing and Communication Manager for Austrian Airlines in Milan. As a career coach to alumni and students, Jan welcomes the opportunity to assist individuals with their job search,... View Details
Keywords: Auto/Transportation/Logistics; Consumer Products; Education; Emerging Markets; Energy; Clean Technology; Energy; Oil & Gas; Energy; Entertainment / Media; Entrepreneurship; Fintech; Financial Services (All); Impact Investing; Financial Services (All); Private Equity; Financial Services (All); Venture Capital; Financial Services (All); Health Care; Hospitality; Manufacturing; Real Estate; Technology
- 22 Aug 2019
- News
Getting There
expanded into a “super app,” offering everything from food and parcel delivery, to hotels and airline bookings, and access financial and health services. “It’s a miracle that we are where we are now,” says Anthony Tan. VIEW VIDEO View Details
- 06 May 2019
- News
Startup Talk in Chicago
in which the best ideas are able to flourish.” Behind the Scenes at American Airlines Alumni and guests from the HBS Club of Dallas (HBSCD) and the Harvard Business School Publishing Corporate Learning Partners were treated to a business... View Details
- Portrait Project
Sacha Yabili
become an airline pilot. In this despairing time, I remembered how my grandfather stood up against tribal customs that he considered wrong and, against all odds, moved his family to the city in hope for a better life. I remembered that... View Details
- 20 Jul 2016
- Research & Ideas
Airplane Design Brings Out the Class Warfare in Us All
behavior. The leading causes of passenger disruptions on airplane flights. (Source: Research Report: Physical and Situational Inequality on Airplanes Predicts Air Rage.) Source: Micaela Brody They pored through a private database of all air rage incidents from a large... View Details
- 01 Oct 1996
- News
Leading In a New Era
organization and recognize that they can exert much greater influence by getting directly involved in the recruitment, development, and deployment of people." People First Indeed, as disparate as are the industries in which Boise Cascade, Liz Claiborne, and American... View Details
Keywords: Nancy O. Perry
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
fix. In the short run, it may be easier to sweep the problem under the rug than to find a real solution. But if customers have the choice to go elsewhere, companies do well to keep them satisfied. Lessons from United Airlines For a... View Details