Topping Rights - Publications - Faculty & Research

09 Feb 2009
Research & Ideas

Uncompromising Leadership in Tough Times

with them we were able to create a very different organization—less top down, more participative, one that offered more challenging jobs and informed people about results of the business on a regular basis. That began my intellectual... View Details

Keywords: by Martha Lagace

25 Sep 2017
Research & Ideas

Why Politics is Failing America, and What Business Can Do To Help

disillusioned because while the names and faces changed, the partisan-driven gridlock in Washington and politicians’ focus on primary voters, special interests, and donors did not. “I was always looking for ‘who’s the right candidate?’”... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

this regard at one time or another. How do the great service organizations avoid this? Sasser: It starts with creating great—not always comfortable—places to work for people who are customer oriented, then populating them with the right... View Details

Keywords: by Jim Aisner; Retail

21 Nov 2005
Research & Ideas

Making Credibility Your Strongest Asset

worked. Right after graduating in 2000, Rovell landed a job at ESPN.com as its first business-of-sports anchor. He's now regularly featured on the network and writes prolifically for its online magazine. On the surface, Rovell's story... View Details

Keywords: by Michael Wheeler

29 Sep 2009
First Look

First Look: September 29

inventions as the top 1% of U.S. inventions for a technology during 1975-1984 in terms of subsequent citations. Patenting growth is significantly higher in cities and technologies where breakthrough inventions occur after 1984 relative to... View Details

Keywords: Martha Lagace

01 Aug 2008
What Do You Think?

Has the Time Come for “Stretch” in Management?

schedules slip and targets are missed...." Above all, leadership is generally thought to be critical to the successful application of stretch. Edward Hare reminded us that "the essence of great management, leadership even, is applying the View Details

Keywords: by Jim Heskett

10 Jan 2005
Research & Ideas

Motivation and the Cross-Sector Alliance

With cross-sector collaborations on the rise, a new book exploring partnerships between business and social organizations in the Americas comes at just the right time. Social Partnering in Latin America: Lessons Drawn from Collaborations... View Details

Keywords: by James Austin, Ezequiel Reficco & SEKN research team

17 Oct 2017
First Look

First Look at New Research and Ideas, October 17, 2017

2017 Boston: Harvard Business Review Press Entering StartUpLand: An Essential Guide to Finding the Right Job By: Bussgang, Jeffrey J. Abstract—Many professionals aspire to work for startups. Executives from large companies view them as... View Details

Keywords: Sean Silverthorne

20 Dec 2004
Research & Ideas

How an Order Views Your Company

can. It links customer demand into backend ERP systems. It is impressive to see how technology has actually enabled the application of the OMC concept right from the entry point—a Web interface all the way to the factory. As I said in my... View Details

Keywords: by Sarah Jane Johnston

05 Feb 2014
Research & Ideas

Can Putin Score Olympic Gold?

merchandise sales, with sales so far topping only $30 million, compared to Vancouver's $51 million. Such lackluster performance spells trouble not only for the Games themselves, but also for all of the brands that hope to ride its bobsled... View Details

Keywords: by Michael Blanding; Sports; Advertising

25 Aug 2003
Research & Ideas

Should You Sell Your Digital Privacy?

There is some evidence to suggest that markets evolve toward this solution of their own accord, but regulation can accelerate the evolution. Q: Why is the distinction between privacy as a right and identity as an asset an important one to... View Details

Keywords: by Manda Salls & Sean Silverthorne; Advertising

15 Jul 2008
First Look

First Look: July 15, 2008

questions and concerns. Placing value only on getting things right the first time, organizations are unable to take the risks necessary to improve and evolve. By contrast, firms that put a premium on what Edmondson calls... View Details

Keywords: Martha Lagace

26 Jan 2004
Research & Ideas

How Women Can Get More Venture Capital

provide a track for professionally trained VCs; the Kauffman Fellows program brought top flight MBAs, both men and women, together with sponsoring VC firms. Its primary goal was to provide a new avenue for recruiting and training young... View Details

Keywords: by Mallory Stark & Martha Lagace

23 Mar 2021
Book

Succeeding in the New Work-from-Anywhere World

Cognitive trust is grounded in the belief that your co-workers and leaders are reliable and dependable. It’s a resume-like competency, and you can confer it right away; it is typically referred to as “swift trust.” But emotional trust is... View Details

Keywords: by Michael Blanding

17 May 2010
Research & Ideas

What Brazil Teaches About Investor Protection

two interesting reasons. First, equity investors were protected because corporate bylaws included provisions to protect the rights of small shareholders. For instance, corporate bylaws could limit the voting power of large shareholders,... View Details

Keywords: by Sean Silverthorne; Banking; Financial Services

15 Nov 2006
Research & Ideas

Lessons Not Learned About Innovation

Create processes and controls. The innovation process is inherently uncertain, so companies must develop new ways of tracking progress in these units. Rewarding a manager who "sticks to plan" doesn't encourage something new. Select the View Details

Keywords: by Sean Silverthorne

10 Jan 2007
HBS Case

The Challenge of Managing National Security

attacks. Garry Emmons: The focus of your work is on how to manage integration within a highly differentiated organization. Post-9/11, how's the intelligence community doing on that score? Jan Rivkin: Intelligence issues are enormously complex, and I should say View Details

Keywords: by Garry Emmons; Service

26 Apr 2011
Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

played in accelerating innovation. We know that small, entrepreneurial firms are the source of much of the innovation in the economy—but our work suggested that in many industries the emergence of those firms is greatly facilitated by the View Details

Keywords: by Staff; Energy; Utilities

24 Feb 2011
Research & Ideas

What’s Government’s Role in Regulating Home Purchase Financing?

Q: The Obama administration has just come out with a white paper that proposes the elimination of Fannie Mae and Freddie Mac and less government involvement in mortgage markets. What are the risks of taking this approach? A: That's a really important first step in the... View Details

Keywords: by Sean Silverthorne; Financial Services

10 Sep 2018
Research & Ideas

Celebrating 'The Men and Women of the Corporation' 40 Years Later

writing in an HR department. What addresses the issue is having numbers of men and women that are more equal—more gender balance. In Men and Women of the Corporation, I recommended working together and depending on one another and not having cronies at the View Details

Keywords: by Robin J. Ely

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