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- Faculty Publications (176)
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- All HBS Web (942)
- Faculty Publications (176)
- Web
2022 Reunion Presentations - Alumni
customers are partitioned away from the operation, they are less likely to fully appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, leaders...
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- March 2010 (Revised August 2010)
- Case
Systems Infrastructure at Google (A)
By: Linda A. Hill and Emily Stecker
This case describes how a senior vice president of engineering at Google, Bill Coughran, leads a high-performing engineering organization. The case focuses specifically on Coughran's encouraging two teams of engineers to develop competing solutions for application...
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Keywords:
Independent Innovation and Invention;
Innovation and Management;
Innovation Leadership;
Leadership Development;
Product Design;
Groups and Teams;
Creativity;
Motivation and Incentives;
Competitive Strategy;
Technology Industry;
United States
Hill, Linda A., and Emily Stecker. "Systems Infrastructure at Google (A)." Harvard Business School Case 410-110, March 2010. (Revised August 2010.)
- 03 Apr 2012
- First Look
First Look: April 3
doubled effort within the competitive regime and increased effort by roughly half in the cooperative regime, while accounting for incentives. Our experimental approach and results indicate the importance of accounting for worker preferences in View Details
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Carmen Nobel
- 18 Apr 2000
- Research & Ideas
Learning in Action
months. During the test period, Bean encourages extensive feedback at all times, and formally solicits feedback at three points: when the product is first received, at the midpoint, and at the end of the test. The midpoint evaluations are...
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by David A. Garvin
- 26 Sep 2011
- HBS Case
HBS Cases: Lady Gaga
Elberse. "That was just three years ago, and now she is, by many measures, the biggest celebrity on the planet. Gaga is a marketing phenomenon." This fall, Elberse will teach a case on Lady Gaga's meteoric career in her popular second-year MBA course,...
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- 04 Dec 2012
- First Look
First Look: December 4
severity of the coordination problem faced by users. Read the paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=38648 The Costs of Ambient Cultural Disharmony: Indirect Intercultural Conflicts in Social Environment Undermine View Details
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Carmen Nobel
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
multiplier, meaning that the top sellers are 6X more productive than their peers. Sales is like other creative occupations where the stardom phenomenon is well documented. In areas like software programming,...
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by Kristen Senz
- 07 May 2007
- Research & Ideas
Rediscovering Schumpeter: The Power of Capitalism
most penetrating analyst of capitalism who ever lived. He saw things other people didn't see.” McCraw, a past winner of the Pulitzer Prize for History, has written a new biography, Prophet of Innovation: Joseph Schumpeter and Creative...
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- 19 Jan 2022
- Blog Post
From Retail to HBS: How I’m Building a Career Path at the Intersection of Arts, Culture, and Business
challenge to predict what would resonate with customers when dealing with such subjective, creative products – but that blend of art and science is also what made it so fun for me. Why did you decide to...
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- 16 May 2000
- Research & Ideas
The Simple Economics of Open Source
projects. Their strategies for capturing some of this energy usually fall into one of two strategies, say Lerner and Tirole. In what they call the "reactive" strategy, commercial firms try to bundle paid services and products...
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- Web
Career Support - Business & Environment
offers the opportunity to meet with Climate Experts in a variety of industries. Expert Resources include serial entrepreneurs, venture capitalists, creative directors, lawyers, and more. MBA students can schedule 1:1 time with seasoned...
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- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
environment to drive innovation." Out of that commitment came SK-II, a skin care product that sells for about $120 a bottle and has moved them into a whole new range. Now this prestige line is being rolled out globally. So the...
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by Cynthia Churchwell
- 27 Jun 2019
- Research & Ideas
Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too
Sezer, and Michael I. Norton Garcia-Rada says companies could find creative ways to leverage the research results, for example by figuring out how they can foster relationship rituals in consumers. "Most companies that sell View Details
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by Dina Gerdeman
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
Danaher, a conglomerate with brands in diagnostics, life sciences, and environmental and applied solutions. "Stars practice, and they keep practicing long after they become stars." Toyota employs a system known as the Toyota Production...
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- 01 Aug 1998
- News
High Honors
expanded into other parts of the country, added four production facilities, and saw sales top $7 million. In 1960, Barford sold his share of the business to his partners and returned home with his family to Toronto. The following year, he...
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- 04 Feb 2010
- What Do You Think?
What’s the Best Way to Make Careful Decisions?
to help predict the future, it may be a good idea to refer to it. But in most cases, the decision maker is posed with a unique challenge." Vanitha Rangganathan, arguing for the role of intuition in the creative process, commented...
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by James Heskett
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
conversation." From 1.0 To 2.0 The museum's head of digital, John Stack, and head of content and creative director Jane Burton, recruited curators, conservators, and archivists to blog about their behind-the-scenes experiences in a...
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- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
behavior that make this redeployment feasible and sustainable over time. "A vast majority of the initiatives that companies are implementing do not require large capital investments or radical innovation." How companies are responding This thoroughness and...
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- Web
Frequently Asked Questions | HBS Online
reflections Peer Help (answering questions, sharing particularly interesting or creative observations, or even asking interesting questions) CORe Connections assignments Comments on others’ in-course responses and CORe Connections Beyond...
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- 18 Nov 2013
- Research & Ideas
Pulpit Bullies: Why Dominating Leaders Kill Teams
there." At the same time, she has observed, by hogging the discussion, these leaders not only limited their own learning but also made the class less productive as a whole. Gino wondered if the same dynamic could be occurring in...
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by Michael Blanding