Organization - Publications - Faculty & Research

Conference Presentation

Building and Leading Customer Centric Organizations

Keywords: Organizations; Customer Focus and Relationships

Article

Exploration and Exploitation within and across Organizations

By: Dovev Lavie, Uriel Stettner and Michael Tushman

Jim March's framework of exploration and exploitation has drawn substantial interest from scholars studying phenomena such as organizational learning, knowledge management, innovation, organizational design, and strategic alliances. This framework has become an... View Details

Keywords: Learning; Framework; Innovation and Invention; Knowledge Management; Organizational Design; Outcome or Result; Alliances; Behavior

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Web

Building Trusted Organizations - Course Catalog

HBS Course Catalog Building Trusted Organizations Course Number 1825 Professor of Management Practice Sandra Sucher Fall; Q2; 1.5 credits Course Description Trust is crucial to the success of any relationship. Building trust into the... View Details

1985
Article

Executive Succession, Strategic Reorientation and Organization Evolution

By: Michael Tushman, B. Virany and E. Romanelli

Keywords: Management Succession; Strategy; Organizations

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06 Oct 2023
Book

Yes, You Can Radically Change Your Organization in One Week

“This simple point, to go and have conversations with the people who have a stake in your problem, sounds obvious, but it's been shocking in our experience working with organizations that are taking big swings how infrequently people do... View Details

Keywords: by Kristen Senz

1997
Chapter

Technology Cycles, Innovation Streams and Ambidextrous Organizations

By: P. Anderson, M. Tushman and C. O'Reilly

Keywords: Innovation and Invention; Information Technology; Organizational Change and Adaptation

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29 Mar 2008
Research & Ideas

Creativity, Entrepreneurship, and Organizations of the Future

and team creativity, entrepreneurship, organizations, and society. To develop a research agenda that identifies new questions and approaches relevant to both academics and practitioners. The underlying assumption of the colloquia was that View Details

Keywords: by Teresa M. Amabile & Mukti Khaire

01 Jun 2020
News

Boards and Organization Leadership from Harvard ManageMentor

Research Summary

Customer-Centricity as a Vehicle for Organic Growth

By: Ranjay Gulati

This body of work examines the mechanics of how firms grow profitably in commoditizing markets. Underlying the "customer-centricity" that many firms embrace today is a factor that will determine their success with this effort: enabling collaboration across... View Details

February 2023
Teaching Note

Amazon and the Future of Organized Labor

By: Reshmaan Hussam, Trevor Fetter and Grace Liu

Teaching Note for HBS Case No. 723-030. View Details

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2022
Chapter

Coordinating Marketing and Sales in B2B Organizations

By: Frank V. Cespedes

This Handbook is targeted at academics and graduate students who want an overview of the academic state of the business-to-business marketing domain and at B2B practitioners who want to be aware of the current state of knowledge in their domains. This chapter examines... View Details

Keywords: B2B Marketing; Marketing

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September 2019
Case

Starling Trust Sciences: Measuring Trust in Organizations

By: Aiyesha Dey, Jonas Heese and James Weber

Stephen Scott needed to decide whether to keep his behavioral analytics startup in the people analytics sector or shift his company into the RegTech sector. Starling had develop technology that enabled its customers to anticipate and shape the behavior of their... View Details

Keywords: Behavioral Analytics; Financial Institutions; Banks and Banking; Entrepreneurship; Strategy; Banking Industry; Consulting Industry; Information Technology Industry; United States; United Kingdom

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Apr 2012
Conference Presentation

Unleashing the Marketing Potential of Your Organization

By: Ranjay Gulati

Citation

March 2015
Supplement

Interview: Iz-Lynn Chan at Far East Organization

By: Linda A. Hill and Anthony Mayo

Contains excerpts from an interview with Iz-Lynn Chan, former assistant director of retail business group and service quality and vice president of Far East retail consultancy for Far East Organization, a private real estate developer group in Singapore. Chan discusses... View Details

Keywords: Customer Focus and Relationships; Retail Industry; Real Estate Industry; Singapore

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