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Show Results For
- All HBS Web
(2,040)
- People (7)
- News (520)
- Research (1,049)
- Events (3)
- Multimedia (13)
- Faculty Publications (335)
- 16 May 2016
- HBS Seminar
Jared Curhan, MIT Sloan School of Management
- May 2011
- Article
Extreme Productivity
By: Robert C. Pozen
A veteran top executive at two giant mutual fund companies, the author has also been an attorney, a government official, a law school professor, and a business school professor-sometimes simultaneously. Over the years, he has devised a number of principles and... View Details
Keywords: Managerial Roles; Time Management; Performance Capacity; Performance Effectiveness; Performance Productivity; Personal Development and Career
Pozen, Robert C. "Extreme Productivity." Harvard Business Review 89, no. 5 (May 2011).
Who Guarantees Your Workplace is Safe for Return?
As we start to think about returning to work, shopping, and recreation, there is much talk about transformed... View Details
- Program
Succeeding as a Strategic CFO
decision-making skills Review and practice applying frameworks and tools of value-based management Learn about financial policies and practices used by other organizations and determine which ones View Details
- 22 Sep 2009
- First Look
First Look: September 22
Working PapersMixed Source Authors:Ramon Casadesus-Masanell and Gastón Llanes Abstract We study competitive interaction between profit-maximizing firms that sell software and complementary goods or services. In addition to tactical price competition, we allow firms... View Details
Keywords: Martha Lagace
- February 2018
- Article
Retention Futility: Targeting High-Risk Customers Might Be Ineffective.
By: Eva Ascarza
Companies in a variety of sectors are increasingly managing customer churn proactively, generally by detecting customers at the highest risk of churning and targeting retention efforts towards them. While there is a vast literature on developing churn prediction models... View Details
Keywords: Retention/churn; Proactive Churn Management; Field Experiments; Heterogeneous Treatment Effect; Machine Learning; Customer Relationship Management; Risk Management
Ascarza, Eva. "Retention Futility: Targeting High-Risk Customers Might Be Ineffective." Journal of Marketing Research (JMR) 55, no. 1 (February 2018): 80–98.
- November 2009
- Article
Is it Fair to Blame Fair Value Accounting for the Financial Crisis?
By: Robert C. Pozen
When the credit markets seized up in 2008, many heaped blame on "mark to market" accounting rules, which require banks to write down their troubled assets to the prices they'd fetch if sold on the open market - at the time, next to nothing. Recording those assets below... View Details
Keywords: Cost Accounting; Fair Value Accounting; Financial Crisis; Assets; Governing Rules, Regulations, and Reforms; Crisis Management; Standards; Banking Industry
Pozen, Robert C. "Is it Fair to Blame Fair Value Accounting for the Financial Crisis?" Harvard Business Review 87, no. 11 (November 2009).
- 20 Jan 2003
- Research & Ideas
Fixing Corporate Governance: A Roundtable Discussion at Harvard Business School
the consequences of their actions. Koehn: We should ask ourselves, How do we incite the best in our students? How do we help them learn that they're responsible for other people? One expectation our students have when they come here is... View Details
Keywords: by Garry Emmons
- 24 Jan 2012
- First Look
First Look: Jan. 24
estimates of corruption and study its relationship with organizational ownership. Book: http://www.cmi.no/research/project/?1473=the-international-handbook-on-the-economics-of Knowledge-based Innovation: Emergence and Embedding of New View Details
Keywords: Sean Silverthorne
- 11 Dec 2006
- Research & Ideas
Fixing Price Tag Confusion
expect to see fewer all-inclusive prices as a result. But the increasing practice of partitioning prices is noticeable even when the different elements of the offer are already gelled. That's what intrigued us most. Your cable monthly... View Details
- 02 Jan 2024
- Research & Ideas
10 Trends to Watch in 2024
The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
- 18 Jun 2014
- Research & Ideas
Leading Innovation is the Art of Creating ‘Collective Genius’
sustaining an innovative organization? A new book written with three coauthors attempts to answer the question of why some companies, such as Pixar, are able to invent continuously, while others aren't. “Conventional leadership won't get you to innovation” The book,... View Details
Keywords: by Kim Girard
- Program
Senior Executive Program—Africa
module, an independent work module, and an in-person module on the HBS campus, this program enables rapidly growing organizations to drive business momentum through more effective leadership. By gaining deeper insight into the best View Details
- 10 Jul 2023
- In Practice
The Harvard Business School Faculty Summer Reader 2023
generally refers to spiritual dryness, or profound loneliness and doubt. The best social science indicates that across the globe, our communities are becoming lonelier and less fulfilled. John of the Cross teaches how to find deep meaning... View Details
Keywords: by Dina Gerdeman
- 2018
- Book
Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level
By: James K. Sebenius, R. Nicholas Burns and Robert H. Mnookin (with a forward by Henry A. Kissinger)
As professors and practitioners with careers devoted to negotiation, we are often asked “Who are the world’s best negotiators? What makes them effective?” Inevitably Henry Kissinger’s name comes up as an elite, if controversial, negotiator from whom we can learn a... View Details
Keywords: History; Negotiation Process; Negotiation Tactics; Personal Development and Career; Negotiation Style; United States
Sebenius, James K., R. Nicholas Burns, and Robert H. Mnookin (with a forward by Henry A. Kissinger). Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level. New York: HarperCollins, 2018.
- Web
The Value Chain - Institute For Strategy And Competitiveness
embedded, are the basic units of competitive advantage. set of choices Strategy is reflected in the set of choices about how the activities in the value chain are configured and linked together. The Value Chain Best View Details
- Web
Live from Klarman Hall - Alumni
Joseph and Jacqueline Elbling Professor of Business Administration; Senior Associate Dean, Chair, MBA Program and Debora Spar , Jaime and Josefina Chua Tiampo Professor of Business Administration; Senior Associate Dean, Business in Global Society How can we View Details
- Program
Risk Management for Corporate Leaders—Virtual
innovative strategies by better identification and mitigation of the attendant risks. This program is eligible for the Certificate of Management Excellence. Learn More Key Benefits In this live online course, you will examine the latest research and View Details
- Research Summary
Overview
Start Up Strategy and Management
Bussgang’s research focuses on applying Lean Startup principles to early-stage technology companies as well as the challenges and opportunities when scaling startups. His work led to the creation of the MBA elective course... View Details
- 2023
- Working Paper
Summarizing the Mental Customer Journey
By: Julian De Freitas, Ahmet Uğuralp, Zeliha Uğuralp, Pechthida Kim and Tomer Ullman
How do consumers summarize and act on their experiences, as when deciding whether an interaction with a firm was satisfying and whether to buy from it? Previous work on the summary of continuous experiences has tended to focus on a handful of experience patterns and... View Details
Keywords: Customer Experience; Customer Journey; Natural Language Processing; Summarization; Customer Satisfaction; Outcome or Result; Decision Choices and Conditions
De Freitas, Julian, Ahmet Uğuralp, Zeliha Uğuralp, Pechthida Kim, and Tomer Ullman. "Summarizing the Mental Customer Journey." Harvard Business School Working Paper, No. 23-038, January 2023.