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Show Results For
-
All HBS Web
(5,980)
- People (9)
- News (1,025)
- Research (4,333)
- Events (16)
- Multimedia (8)
- Faculty Publications (3,203)
- 11 Jun 2020
- News
3 Ways to Advance Gender Equity as We Return to the Office
- 10 May 2011
- First Look
First Look: May 10
Business School Supplement 311-031 Sam Palmisano became CEO of IBM in 2002. He dramatically energized the organization through portfolio changes and a values driven approach to managing the company. The...
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Keywords:
Sean Silverthorne
- September 1996
- Case
InterSoft of Argentina (C)
By: Linda A. Hill and Stacy Palestrant
Supplements the (A) and (B) cases. Designed to be handed out at the end of class.
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Keywords:
Applications and Software;
Cross-Cultural and Cross-Border Issues;
Business Growth and Maturation;
Mergers and Acquisitions;
Management Teams;
Groups and Teams;
Partners and Partnerships;
Conflict Management;
Information Technology Industry;
Argentina;
Russia
Hill, Linda A., and Stacy Palestrant. "InterSoft of Argentina (C)." Harvard Business School Case 497-027, September 1996.
- June 16, 2020
- Article
Your Customers Have Changed. Here's How to Engage Them Again.
By: Rohit Deshpandé, Ofer Mintz and Imran S. Currim
The coronavirus makes your customers less able and less willing to spend than before. How should you re-engage with them? Advice from Rohit Deshpandé and colleagues.
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Deshpandé, Rohit, Ofer Mintz, and Imran S. Currim. "Your Customers Have Changed. Here's How to Engage Them Again." Harvard Business School Working Knowledge (June 16, 2020).
- 2019
- Working Paper
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the...
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Keywords:
Customer Compatibility;
Satisfaction;
Profitability;
Customer Relationship Management;
Service Operations;
Customer Satisfaction;
Banking Industry;
Retail Industry
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Harvard Business School Working Paper, No. 16-091, February 2016. (Revised December 2019.)
- April 2023
- Case
Elliott Management: Capital Allocation in Biopharma
By: Amitabh Chandra, Paul Clancy and Lauren Gunasti
The case explores the intersection of capital allocation and shareholder activism in the biopharmaceutical industry. As many biopharma companies face looming patent expirations for key medicines, the case asks the question of whether investing in R&D and M&A is an...
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Keywords:
Finance;
Strategy;
Capital Allocation;
Biopharmaceutical Industry;
Shareholder Activism;
Investment Activism;
Resource Allocation;
Research and Development;
Business and Shareholder Relations;
Corporate Strategy;
Pharmaceutical Industry
Chandra, Amitabh, Paul Clancy, and Lauren Gunasti. "Elliott Management: Capital Allocation in Biopharma." Harvard Business School Case 623-045, April 2023.
- November 2008 (Revised April 2010)
- Case
Youth Villages
By: Allen S. Grossman, Cathy Ross and William Foster
Tennessee-based nonprofit Youth Villages had an impressive record of serving emotionally and behaviorally troubled youth and their families, with higher success rates and lower costs than most child services providers. Yet expanding to offer its services on a broader...
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Keywords:
Growth and Development Strategy;
Service Operations;
Business and Government Relations;
Nonprofit Organizations;
Expansion;
Tennessee
Grossman, Allen S., Cathy Ross, and William Foster. "Youth Villages." Harvard Business School Case 309-007, November 2008. (Revised April 2010.)
- 2008
- Working Paper
The Contingent Nature of Public Policy and Growth Strategies in the Early Twentieth-Century U.S. Banking Industry
By: Christopher Marquis and Zhi Huang
While effects of public policy are one of the foundations of organizational theory, less explored is how these effects may depend on other external environmental factors. We focus on how policy is a necessary, but not sufficient, condition to understand the growth... View Details
Keywords:
Banks and Banking;
Business History;
Growth and Development Strategy;
Business and Government Relations;
Banking Industry;
United States
Marquis, Christopher, and Zhi Huang. "The Contingent Nature of Public Policy and Growth Strategies in the Early Twentieth-Century U.S. Banking Industry." Harvard Business School Working Paper, No. 09-025, August 2008.
- October 2001 (Revised March 2002)
- Case
Bluefin Robotics
By: Joseph B. Lassiter III and David Kiron
Concentrates on the consequences of the choice of corporate partners on the growth alternatives available to a new company, in a new industry, based on a new technology.
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Keywords:
Business Startups;
Partners and Partnerships;
Markets;
Growth and Development Strategy;
Technological Innovation
Lassiter, Joseph B., III, and David Kiron. "Bluefin Robotics." Harvard Business School Case 802-005, October 2001. (Revised March 2002.)
- 01 Sep 2022
- News
Bosses Say Remote Work Kills Culture. These Companies Disagree.
- Web
Staff Catering Guidelines | About
in advance by the department Business Manager is required. Non-Harvard staff: HBS will cover any meals, even outside of regular mealtimes, that are provided for non-Harvard staff, when there is a significant incentive to strengthen the...
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- October 20, 2023
- Article
How ENGOs Can Support Corporate Climate Change Efforts
Nearly half of CEOs view climate change as affecting their companies now or within the coming decade, but there is also a wide gap between what CEOs say is progress on tackling climate change and what many of their investors believe are effective actions. Companies...
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Keywords:
Climate Change;
Corporate Social Responsibility and Impact;
Business and Shareholder Relations
Toffel, Michael W. "How ENGOs Can Support Corporate Climate Change Efforts." Harvard Business Review (website) (October 20, 2023).
- June 2009 (Revised October 2011)
- Case
Mina O'Reilly at Logan Airport's TSA
By: Michel Anteby and Erin McFee
Mina O'Reilly, an officer at Logan Airport's Transportation Security Administration (TSA) in Boston, must discipline an employee responsible for a security breach that resulted in a 45-minute terminal closure during peak hours, a potential threat to traveler safety,...
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Keywords:
Corporate Accountability;
Employee Relationship Management;
Organizational Culture;
Air Transportation;
Air Transportation Industry;
Boston
Anteby, Michel, and Erin McFee. "Mina O'Reilly at Logan Airport's TSA." Harvard Business School Case 409-116, June 2009. (Revised October 2011.)
- 09 Aug 2022
- News
4 Strategies for Shifting the Power Balance in Your Business
- 01 Dec 2021
- News
Humanizing the Profit Motive
- Profile
Frank Spencer
present value on a financial analysis? Absolutely," he says. "But I think one way that HBS has shaped me as a leader is by showing that the right technical answer might not do you much good at all if you can't also manage the...
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- 17 Dec 2001
- Research & Ideas
Venture Capital: Hot Markets and Current Industry Trends
added. Neeraj Agrawal, Senior Associate, Battery Ventures, said he's interested in enterprise software and data center automation, but not so keen on customer relations management or wireless. "The shine's off that apple." We're...
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by Julia Hanna
- January 2008 (Revised October 2010)
- Supplement
Sara Campbell Ltd. (B)
By: Romana Autrey, V.G. Narayanan and Julia Rozovsky
Supplements the Sara Campbell Ltd. (A) case by introducing additional concerns with Holt. In January of 1999, Campbell received a certified letter written by Holt. The letter described Holt's own frustration in working for Campbell. Students are given context to...
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Keywords:
Decision Choices and Conditions;
Employee Relationship Management;
Management;
Apparel and Accessories Industry
Autrey, Romana, V.G. Narayanan, and Julia Rozovsky. "Sara Campbell Ltd. (B)." Harvard Business School Supplement 108-071, January 2008. (Revised October 2010.)