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Show Results For
- All HBS Web
(6,267)
- People (3)
- News (1,186)
- Research (4,412)
- Events (32)
- Multimedia (61)
- Faculty Publications (2,833)
- 09 Jan 2013
- Sharpening Your Skills
Sharpening Your Skills: Understanding Customers
Addiction to Service Heroes In their new book, Uncommon Service, coauthors Frances Frei and Anne Morriss show it is possible for organizations to reduce costs while dramatically enhancing customer service. The key? Don't try to be good at... View Details
Keywords: Re: Multiple Faculty
- Web
Spring 2014 Reunion Photo Galleries - Alumni
casual surfing. The cost of purchase for photos is based on processing and shipping costs. Harvard Business School does not benefit from the sale of any photographs. Continue to the HBS Alumni SmugMug photo gallery . Find a reunion Choose... View Details
- Web
Spring 2013 Reunion Photo Galleries - Alumni
casual surfing. The cost of purchase for photos is based on processing and shipping costs. Harvard Business School does not benefit from the sale of any photographs. Continue to the HBS Alumni SmugMug photo gallery . Find a reunion Choose... View Details
- Web
Fall 2014 Reunion Photo Galleries - Alumni
casual surfing. The cost of purchase for photos is based on processing and shipping costs. Harvard Business School does not benefit from the sale of any photographs. Continue to the HBS Alumni SmugMug photo gallery . Find a reunion Choose... View Details
- Web
Fall 2012 Reunion Photo Galleries - Alumni
casual surfing. The cost of purchase for photos is based on processing and shipping costs. Harvard Business School does not benefit from the sale of any photographs. Continue to the HBS Alumni SmugMug photo gallery . Find a reunion Choose... View Details
- 25 Aug 2022
- News
Hair Today
extensions market. Today, Upgrade is an e-commerce site where customers can create a customized wig at an average cost of $500; it also has a brick-and-mortar location in Houston’s Third Ward, where Winters was raised by her grandmother.... View Details
- 04 Dec 2013
- Research & Ideas
The Fantastic Horizon: How to Invest in a New City
yes, it would be cleaner than having businesses and homes run their own diesel generators—but also so that businesses could benefit from competitive cost factors. First costs were high. Operating View Details
- 26 Feb 2008
- First Look
First Look: February 26, 2008
order to smooth earnings (Graham, Harvey and Rajgopal, 2005). We estimate that marketing actions can be used to boost quarterly net income by up to 20% depending on the depth of promotion. But there is a price to pay, with the cost in the... View Details
Keywords: Martha Lagace
- 01 Mar 2023
- News
Clearing the Air
the ambient atmosphere. The density of those molecules is much lower, so it’s a much more difficult energy-mass problem. And energy-mass challenges turn into cost problems in the end. So it’s really about asking, Can we capture these... View Details
- January 2009
- Teaching Note
Consumer Payment Systems — United States and Japan
By: Benjamin Edelman and Andrei Hagiu
Teaching Note for [909006] and [909007]. View Details
- 01 Jun 2017
- News
Developing Insight that Has Power in Practice
The commitment to research that influences pedagogy, theory, and practice is inherent to HBS’s identity. The first field study, conducted in 1911 under the School’s Bureau of Business Research, comprised a comparative examination of the View Details
- 10 May 2017
- Research & Ideas
Amazon Web Services Changed the Way VCs Fund Startups
out if this new strategy has paid off for investors and their portfolio companies. Nanda and colleagues present their findings in a paper scheduled to appear in a forthcoming issue of the Journal of Financial Economics, titled Cost of... View Details
- 23 Oct 2006
- Research & Ideas
Will the “Long Tail” Work for Hollywood?
long-tail view suggests that consumers will purchase an increasing number and a wider variety of videos, everything from Hollywood classics to obscure foreign films. Long-tail proponents believe that consumers have very different tastes, and online retailing with its... View Details
- 07 Sep 2011
- First Look
First Look: Sept. 7
achievement by the athlete. However, whereas stock-return effects are relatively constant, sales effects exhibit decreasing returns over time. We outline implications for practitioners. Read the paper:... View Details
Keywords: Sean Silverthorne
- 02 Sep 2019
- What Do You Think?
Are Overlooked Forces Shielding the US from Severe Economic Downturns?
Harvard Business School. The experiment was typical of thinking in those days: If only we had better ways of communicating, especially better ways of tracking customer preferences and demand. Now we do. Another notion prevalent in those days was that of the “total... View Details
- 03 Mar 2008
- Research & Ideas
Marketing Your Way Through a Recession
advertising. It is well documented that brands that increase advertising during a recession, when competitors are cutting back, can improve market share and return on investment at lower cost than during good economic times. Uncertain... View Details
Keywords: by John Quelch
- August 2024 (Revised August 2024)
- Case
No Labels and the 2024 Presidential Insurance Plan
By: Robert F. White and Tom Quinn
After observing record voter dissatisfaction with the choices in the 2024 U.S. presidential election – Democratic nominee President Joe Biden and Republican nominee and former President Donald Trump – the bipartisan nonprofit No Labels decided to reserve ballot access... View Details
- Article
Regulating Hospital Prices Based on Market Concentration Is Likely to Leave High-Price Hospitals Unaffected
By: Maximilian J. Pany, Michael E. Chernew and Leemore S. Dafny
Concern about high hospital prices for commercially insured patients has motivated several proposals to regulate these prices. Such proposals often limit regulations to highly concentrated hospital markets. Using a large sample of 2017 US commercial insurance claims,... View Details
Keywords: Health Care Providers; Hospitals; Insurance Market Regulation; Price Regulation; Markets; Health Care and Treatment; Cost; Quality; Insurance; Price; Governing Rules, Regulations, and Reforms
Pany, Maximilian J., Michael E. Chernew, and Leemore S. Dafny. "Regulating Hospital Prices Based on Market Concentration Is Likely to Leave High-Price Hospitals Unaffected." Health Affairs 40, no. 9 (September 2021): 1386–1394.
- 26 Jan 2010
- First Look
First Look: Jan. 26
Working PapersCompeting Ad Auctions: Multi-homing and Participation Costs Authors:Itai Ashlagi, Benjamin Edelman, and Hoan Soo Lee Abstract We model competing auctions for online advertising, with attention to the participation View Details
Keywords: Martha Lagace
- 01 Aug 2019
- What Do You Think?
Has the Twitter Age Left the Case Method Behind?
months to research and write. It requires hours of preparation for both student and instructor. Rarely can a complex case be discussed in less than the 80 to 120 minutes typically allowed for such activity. A case today can easily cost... View Details