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  • Web

Values Matter—No Matter Where You Are | Social Enterprise | Harvard Business School

graphic arts sales, an on-campus restaurant and, most ambitiously, an international arts consulting division that helps clients, “think through how to build an arts organization for their communities.” “I had the ability to apply... View Details
  • July 2002 (Revised August 2002)
  • Case

Washington Hospital Center (A): Rescuing Emergency Medicine

By: Rosabeth M. Kanter and Michelle Heskett
Dr. Craig Feied and Dr. Mark Smith, recruited to turn around the Washington Hospital Center Emergency Department, prepare to roll out their most revolutionary change yet--an information system that could radically improve the practice of emergency medicine. A review of... View Details
Keywords: Change Management; Health Care and Treatment; Nonprofit Organizations; Medical Specialties; Organizational Culture; Crisis Management; Technological Innovation; Higher Education; Health Industry; District of Columbia
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  • May 2005
  • Supplement

Otis Elevator: An Interview with Ari Bousbib (video)

By: F. Warren McFarlan and Brian DeLacey
CEO Ari Bousbib talks about how IT is transforming Otis and the practical challenges they are overcoming. Visibly demonstrates what appropriate CEO involvement is in an IT-enabled business transformation. View Details
Keywords: Management Teams; Information Technology; Organizational Change and Adaptation; Leading Change; Construction Industry; Construction Industry; Construction Industry
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  • June 2019 (Revised February 2020)
  • Case

Eric Hawkins Leading Agile Teams @ Digitally-Born AppFolio (A)

By: Tsedal Neeley, Paul Leonardi and Michael Norris
Eric Hawkins, director of engineering at AppFolio—a digital technology firm that offered cloud-based business software to small and medium sized companies—was shocked by an unusual request from his senior leadership team. Could Hawkins and one of his agile teams build... View Details
Keywords: Values; Agile; Vision; Corporate Culture; Leadership; Values and Beliefs; Organizational Culture; Decision Choices and Conditions; Digital Transformation; Technology Industry; United States; California
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  • September 2016
  • Case

Health Leads: Reaching for Impact (Abridged)

By: V. Kasturi Rangan and Sarah Appleby
A nonprofit in the healthcare arena explores strategies to achieve system-level impact. Founded in 1996 with a volunteer-staffed help desk at Boston Medical Center connecting low-income patients with basic resources like heating assistance, job training, and childcare... View Details
Keywords: Scaling Social Enterprise; Scaling Social Impact; Health Care Delivery; Health Care Outcomes; Health Care Reform; Nonprofit; Nonprofit Scaling; Social Enterprise; Health Care and Treatment; Nonprofit Organizations; Growth and Development Strategy; Health Industry; United States
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  • June 2015 (Revised October 2016)
  • Case

Denver Museum of Nature & Science

By: Jill Avery and Jim Rosenberg
Digital was on Vice President of Strategic Partnerships and Programs Bridget Coughlin's mind these days. DMNS had been dabbling in digital for the past few years, but had never fully committed to it. The time had come to establish a strategic vision, and to decide... View Details
Keywords: Digital; Nonprofit; Arts; Education; Marketing; Marketing Communications; Marketing Strategy; Nonprofit Organizations; Social Media; Education Industry; North America; United States
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  • June 2014 (Revised March 2017)
  • Teaching Note

Chorus and Telecom: Building the Boards

By: Boris Groysberg and Sarah L. Abbott
In 2011, Telecom, the largest telecom provider in New Zealand, was being divided into two publicly traded companies. In connection with this split, Sarah Naudé and Matt Stanley worked with the chairman of Telecom New Zealand, Wayne Boyd, to create two new boards of... View Details
Keywords: Board Of Directors; Women's Empowerment; Governance; Leadership; Selection and Staffing; Organizational Structure; Decision Making; Human Resources; Diversity; Telecommunications Industry; New Zealand
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  • September 2010 (Revised February 2014)
  • Case

The Global Sight Initiative

By: Regina E. Herzlinger
How to replicate a 'one of' social entrepreneurship effort: To cure blindness, Seva took the Aravind Eye Hospital & scaled it up to 100 hospitals globally. View Details
Keywords: Social Entrepreneurship; Nonprofit Organizations; Medical Specialties; Health Care and Treatment; Globalization; Health Industry
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  • December 1980 (Revised June 2006)
  • Case

University Health Services: Walk-In Clinic

The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The... View Details
Keywords: Organizational Change and Adaptation; Service Delivery; Health Care and Treatment; Performance Evaluation; Health Industry
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  • 01 Jun 2013
  • News

Faculty Books

decisions, many critical choices still come down to human judgment, based on the best available insights. Visiting Professor Davenport and his coauthor relate 12 stories of organizations that have successfully tapped their data assets,... View Details
Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet)
  • May 2003 (Revised May 2004)
  • Case

Submarino.com (B)

By: Lynda M. Applegate and Luiz Felipe Monteiro
Supplements the (A) case. View Details
Keywords: Organizational Design; Globalized Firms and Management; Management Skills; Growth Management; Retail Industry; Retail Industry; Brazil; Argentina; Mexico; Spain; Portugal
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  • 1993
  • Chapter

Optimal Investment Strategies for University Endowment Funds

By: Robert C. Merton
Keywords: Investment Funds; Financial Strategy; Higher Education; Non-Governmental Organizations; Education Industry; Education Industry
Related
  • 07 Sep 2021
  • News

Skydeck Voices: For My Next Act

utilities industries is privatized, water in particular. And I chair the organization that regulates water monopolies. They’re big companies. Many of them privately owned now by pension funds, infrastructure... View Details
  • 01 Dec 1996
  • News

Starting Up and Starting Over

landlord, the entrepreneur, or the worker contributed most to England's prosperity. Later, as HBS Dean, Gay's primary duty was to prepare his students for their role in the administrative organization that was emerging as the business... View Details
  • 02 Feb 2010
  • First Look

First Look: Feb. 2

of Your Organization Author:Ranjay Gulati Publication:Harvard Business School Press, forthcoming Abstract In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your... View Details
Keywords: Martha Lagace
  • 30 May 2017
  • First Look

First Look at New Research and Ideas, May 30

pricing for first-exposure products on the site. Many in the industry have relied on years of experience and intuition to determine pricing—can Wilson provide new insights? Purchase this... View Details
Keywords: Sean Silverthorne
  • 24 Aug 2016
  • Research & Ideas

Can Obamacare Be Saved?

stability for insurers? Consolidation in the health insurance industry is not the answer. While Aetna’s bargaining power with ever-more consolidated provider organizations would have improved if it were... View Details
Keywords: by John A. Quelch and Emily Boudreau; Insurance; Health
  • 02 Dec 2009
  • What Do You Think?

Should Immigration Policies Be More Welcoming to Low-Skilled Workers?

warehousing industry in the Southwestern U.S. as "by and large dependable and hard working, and their children will probably have better jobs than they have." As Irv Williamson put it: "Why would anybody consider limiting... View Details
Keywords: by Jim Heskett
  • Web

Rock 100: The Summit - Entrepreneurship

Marketing and Selling Disruptive Products to Mainstream Customers , Geoffrey A. Moore Eager Sellers and Stony Buyers: Understanding the Psychology of New-Product Adoption , John T. Gourville The Innovator’s DNA , Dyer et. Al Organization... View Details
  • 06 Dec 2021
  • News

Truth Be Told

state or another industry to find a job, and they may not find a job at the same level. But when we expanded to a longer term, looking at a variety of consequences over time, we found that the amount of money whistleblowers get seems to... View Details
Keywords: April White; Corporate, Subsidiary, and Regional Managing Offices; Management