Publications

12 Nov 2018
Blog Post

Student Portraits - Armed Forces Alumni Association

offered at most colleges. So, I settled and went to the Naval Academy to just fly jets. How I ended up underwater is a much longer story. REFLECTION ON SERVICE: Somewhere in the Pacific Ocean, a couple hundred men I helped train are View Details

February 2022
Case

US Foods: Driving Post-Pandemic Success?

By: David E. Bell, Olivia Hull and Amy Klopfenstein

In November 2021, US Foods CEO Pietro Satriano must decide his company’s trajectory following the COVID-19 pandemic. US Foods suffered due to business closures and social distancing during the height of the pandemic. While the situation improved following the return of... View Details

Research Summary

Clinical Trials as a setting for Health Policy and Management Research

The clinical trial marketplace is in flux. A decade ago, pharmaceutical firms almost exclusively conducted the study of their novel drug compounds within major academic medical centers. But today, industry-sponsored clinical trials are increasingly using community... View Details

Web

Frequently Asked Questions - Research Computing Services

Finder and Windows Explorer, try to do the best job possible matching permission when files are copies over. But since the operating systems are typically different between the source (your computer) and the destination (the storage on... View Details

August 2015
Case

Building an e-Commerce Brand at Wayfair

By: Thales Teixeira and Elizabeth Anne Watkins

Wayfair, Inc. comprised five home goods, furniture, and décor e-commerce brands. Wayfair.com, the main brand, which was responsible for the majority of sales, targeted the mass-middle home-goods market. AllModern, DwellStudio, Joss & Main, and Birch Lane were niche... View Details

14 Mar 2022
Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

the health of their patients, their colleagues, and themselves, physicians had to implement new methods for providing treatment, whether in-person or over Zoom. Finally, they had to manage challenges related to securing scarce equipment and restructuring View Details

Keywords: by Michael Blanding; Health

October 2009
Teaching Note

Medisys Corp.: The IntensCare Product Development Team (Brief Case)

By: Anne Donnellon and Joshua D. Margolis

Teaching Note for 094059 View Details

Keywords: Project Management; Conflict Management; Interdepartmental Relations; Organizational Change And Transformation; Organizational Change and Adaptation; Management; Leadership; Organizational Structure; Projects; Conflict and Resolution; Product Development

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

and processes. For example, companies must onboard employees remotely in a way that addresses competing tensions. Because the onboarding process must take place remotely, it will typically take longer than the in-person experience; yet the COVID-19 crisis requires... View Details

Keywords: by Boris Groysberg

January 2024
Case

Colbún and Chile’s Energy Transition

By: Forest Reinhardt, Jenyfeer Martinez Buitrago and Mariana Cal

In May 2023, Colbún, Chile’s second-largest electricity generator, plans capacity expansions using renewable energy and storage. This strategy supports Chile’s commitment to carbon neutrality (also known as net zero emissions) by 2050. The case delves into the... View Details

Keywords: Transition; Energy Generation; Renewable Energy; Climate Change; Investment; Governing Rules, Regulations, and Reforms; Infrastructure; Organizational Change and Adaptation; Expansion; Business Strategy; Energy Industry; Utilities Industry; Latin America; South America; Chile

Profile

Dilan Gomih

think now." As an example, she references her Technology & Operations Management course, “which teaches you how managers can make things more efficient. Now, even when I'm in a cafeteria line, I'm thinking of how to make the line... View Details

Keywords: Financial Services; Entertainment/Media

Web

HBS - The year in Review

Business, Government & the International Economy Faculty Promoted Full Professors Ryan Buell Technology & Operations Management Leslie John Negotiation, Organizations & Markets Feng Zhu Technology & View Details

01 Oct 2002
News

Michael F. Cronin

that needs our capital and strategic advice but also has a solid organization and lots of operational know-how.” As a scholarship student at Harvard College, Cronin was president of the Harvard Student Agencies (HSA). “Unlike most of my... View Details

11 Jan 2010
Research & Ideas

Mixing Open Source and Proprietary Software Strategies

nature of the competition is. They should also weigh the importance of user innovation for their market and the value of their complementary good. In the case of some software products, the complementary product is very important. For instance, a server View Details

Keywords: by Julia Hanna; Web Services

December 2017 (Revised December 2018)
Case

OCP Group

By: Kristin Fabbe, Forest Reinhardt, Natalie Kindred and Alpana Thapar

This case explores the strategy of OCP Group, the 95% state-owned Moroccan firm charged with managing the North African country’s vast reserves of phosphate. Phosphate was one of the most vital macronutrients for plant health, along with nitrogen and potassium, and... View Details

Keywords: OCP; OCP Group; Casablanca; Chemicals; Operations; Transformation; Competitive Strategy; Competitive Advantage; Chemical Industry; Morocco

01 Mar 2024
News

Come Sail Away

When Michael Sard (MBA 2018) arrived at HBS, he owned about 50 Hawaiian shirts. “It was one of the few items in a man’s closet that could have a ritual to it around going out, like a tuxedo does,” he says. Purchase options, however, seemed limited to two extremes:... View Details

Keywords: Julia Hanna; entrepreneurship; manufacturing; career path; Apparel Manufacturing; Manufacturing

December 2020 (Revised January 2022)
Supplement

Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (B)

By: Linda A. Hill and Emily Tedards

In 2011, Michael Ku became Pfizer’s Vice President of Global Clinical Supply (GCS) after the company had undergone three large-scale mergers and acquisitions. As Ku and his new leadership team set out to build a proactive, end-to-end, digital and physical clinical... View Details

Keywords: Digital Technology; Customer-centricity; Innovation; Customer Focus; Talent; Talent Management; Leadership; Innovation and Invention; Transformation; Organizational Culture; Customer Focus and Relationships; Change Management; Talent and Talent Management; Supply Chain; Mission and Purpose