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Show Results For
-
All HBS Web
(5,981)
- People (9)
- News (1,025)
- Research (4,334)
- Events (16)
- Multimedia (8)
- Faculty Publications (3,204)
- 25 Apr 2018
- News
Giving Minorities a Playbook for Corporate Success
John Rice (MBA 1992) founded Management Leadership for Tomorrow (MLT), a national nonprofit organization, to equip underrepresented minorities with the skills, coaching, and relationships they need to become...
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- Web
Rock 100: The Summit - Entrepreneurship
lifestyle , Tom Eisenmann How Will You Measure Your Life , Clay Christensen Startup Life: Surviving and Thriving in a Relationship with an Entrepreneur , Brad Feld & Amy Batchelor The Psychological Price of Entrepreneurship , Jessica...
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- 01 Dec 2018
- News
Action Plan: The Power of Story
you were to where you are.” Henderson brings his story to audiences from LA to South Africa as managing director of the leadership development firm Henderson, Harper & Associates. Its power lies in its truth: From dabbling in marijuana at...
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Keywords:
Ryan Jones
- 01 Jun 1999
- News
New Releases
that the more things change, the more strong leadership is needed and the more complicated the interconnected web of relationships becomes. While effective leadership and management are both necessary in...
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Nancy O. Perry
- November 2009 (Revised March 2013)
- Case
PureCircle
By: David E. Bell and Aldo Sesia
In December 2008, the U.S. Food and Drug Administration (FDA) determined that high-purity Rebaudioside A (Reb A), a natural and calorie-free product that a young company named PureCircle manufactured from the Stevia plant, could be used in beverages, foods, and as a...
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Keywords:
Customer Relationship Management;
Investment;
Globalization;
Leadership;
Risk Management;
Product Launch;
Production;
Performance Productivity;
Business and Shareholder Relations;
Food and Beverage Industry;
United States
Bell, David E., and Aldo Sesia. "PureCircle." Harvard Business School Case 510-032, November 2009. (Revised March 2013.)
- Web
From the Dean - Annual Report 2017
From the Dean From the Dean Dear Alumni and Friends, As I reflect on the past year, I am struck by a sense of new beginnings. Even an institution with a 100-plus-year history must strive to anticipate and adapt to change—whether in View Details
- March 2011
- Background Note
Customer Loyalty Schemes in the Retail Sector
By: Jose B. Alvarez and Aldo Sesia
Customer loyalty schemes (or programs) are explicit efforts by retailers to gain long-term patronage from customers. Loyalty schemes are developed for a variety of reasons: to reward loyal customers, to generate more robust information about customer behavior, to...
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Keywords:
Customer Relationship Management;
Consumer Behavior;
Business Strategy;
Retail Industry;
United Kingdom;
United States
Alvarez, Jose B., and Aldo Sesia. "Customer Loyalty Schemes in the Retail Sector." Harvard Business School Background Note 511-077, March 2011.
- April 1998 (Revised February 2001)
- Case
CBS Evening News
The CBS Evening News looks for options for growth of the franchise. This case discusses CBS's main competitors and their positioning in the evening news market, as well as the history and operations of the CBS Evening News.
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Keywords:
Customer Relationship Management;
Competition;
Business Growth and Maturation;
Media;
Media and Broadcasting Industry;
United States
Rayport, Jeffrey F., Dickson Louie, Michelle Toth, and Carrie Ardito. "CBS Evening News." Harvard Business School Case 898-086, April 1998. (Revised February 2001.)
- Career Coach
Doug Lester
Doug’s approach to career and executive coaching is informed by over ten years in marketing, digital, and general management roles at Johnson & Johnson and other Fortune 500 companies. He offers perspective as a former executive recruiter...
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- November 2004 (Revised September 2007)
- Case
The Mitchell Family and Mitchells/Richards
By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term...
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Keywords:
Family Business;
Customer Relationship Management;
Knowledge Management;
Service Delivery;
Organizational Culture;
Expansion;
Information Technology;
Retail Industry
Edmondson, Amy C., John A. Davis, Corey B. Hajim, and Kelly Mulderry. "The Mitchell Family and Mitchells/Richards." Harvard Business School Case 605-047, November 2004. (Revised September 2007.)
- 06 Dec 2021
- News
HBS Curricula Explore the Complexities of Innovation
degrees in mechanical engineering and economics at Yale and then worked in tech investments at Morgan Stanley and as a project manager at Microsoft. But what Hopkins hoped to learn from the course taught by Shane Greenstein, the Martin...
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Jennifer Gillespie
- 28 Jun 2011
- First Look
First Look: June 28
PublicationsManager-Specific Effects on Earnings Guidance: An Analysis of Top Executive Turnovers Authors:Francois Brochet, Lucile Faurel, and Sarah McVay Publication:Journal of Accounting Research (forthcoming) Abstract We investigate how View Details
Keywords:
Sean Silverthorne
- 08 Jan 2020
- Blog Post
Know Your Audience - Recruiting HBS Students for Private Equity
Director and Career Coach Katja Frey – Recruiting Relations Manager Together, Jonathan and Katja make up the Career & Professional Development team that manages View Details
Keywords:
Venture Capital / Private Equity
- December 2020
- Supplement
France Télécom (B): A Wave of Staff Suicides
In the B case we learn that at least 19 France Telecom employees took their own lives between 2006 and 2009, 12 others attempted suicide, and eight suffered from serious depression for reasons reportedly related to work. Some of these deaths occurred in public places,...
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Keywords:
Mental Health;
Change;
Crime and Corruption;
Ethics;
Health;
Human Capital;
Human Resources;
Labor and Management Relations;
Labor Unions;
Law;
Social Psychology;
Strategy;
Leadership Style;
Organizations;
Problems and Challenges;
Relationships;
Crisis Management;
Employees;
Well-being;
Telecommunications Industry;
Europe;
European Union
Montgomery, Cynthia A., and Ashley V. Whillans. "France Télécom (B): A Wave of Staff Suicides." Harvard Business School Supplement 721-421, December 2020.
- September 2021 (Revised February 2022)
- Case
Sawiris Foundation: Elevating Education in Egypt
By: Brian Trelstad and Alpana Thapar
Founded in 2001 by the Sawiris family, one of the wealthiest families in Egypt, the Sawiris Foundation for Social Development (SFSD) invested in human capital and provision of basic social services for the most marginalized Egyptians. In 2015, Noura Selim’s (MBA 2013)...
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Keywords:
Sustainable Development;
Social Enterprise;
Education;
Social Issues;
Partners and Partnerships;
Growth and Development Strategy;
Education Industry;
Egypt
Trelstad, Brian, and Alpana Thapar. "Sawiris Foundation: Elevating Education in Egypt." Harvard Business School Case 322-023, September 2021. (Revised February 2022.)
- 06 Jul 2023
- News
To Help Your Team Grow, Give Them Space to Struggle
- 20 Jul 2022
- News
3 Ways Companies Make Work Purposeful
- 27 Jun 2022
- News