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All HBS Web
(4,383)
- People (13)
- News (878)
- Research (2,445)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
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- May 1992 (Revised May 1993)
- Supplement
Jan Carlzon: CEO at SAS (B)
Summarizes Carlzon's new focus externally on building alliances and acquiring travel service companies. Describes the financial problems resulting from the recession and the Gulf War crisis. Designed as an in-class handout to highlight the long-term management...
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Keywords:
Acquisition;
Financial Crisis;
Problems and Challenges;
Planning;
Leadership;
Alliances;
Strategy;
Air Transportation Industry
Bartlett, Christopher A. "Jan Carlzon: CEO at SAS (B)." Harvard Business School Supplement 392-150, May 1992. (Revised May 1993.)
- December 2009
- Article
Restructuring Within an Academic Health Center to Support Quality and Safety: The Development of the Center for Quality and Safety at the Massachusetts General Hospital
By: Richard Bohmer, Jonathan David Bloom, Elizabeth Mort MD, Akinluwa Demehin and Gregg Meyer MD
Recent focus on the need to improve the quality and safety of health care has created new challenges for academic health centers (AHCs). Whereas previously quality was largely assumed, today it is increasingly quantifiable and requires organized systems for...
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Keywords:
Health Care and Treatment;
Organizational Change and Adaptation;
Organizational Culture;
Organizational Design;
Performance Improvement;
Quality;
Safety;
Massachusetts
Bohmer, Richard, Jonathan David Bloom, Elizabeth Mort MD, Akinluwa Demehin, and Gregg Meyer MD. "Restructuring Within an Academic Health Center to Support Quality and Safety: The Development of the Center for Quality and Safety at the Massachusetts General Hospital." Academic Medicine 84, no. 12 (December 2009): 1663–1671.
- August, 2024
- Article
Absenteeism, Productivity, and Relational Contracts Inside the Firm
By: Achyuta Adhvaryu, Jean-François Gauthier, Anant Nyshadham and Jorge Tamayo
We study relational contracts among managers using a unique dataset that tracks transfers of workers across teams in Indian ready-made garment factories. We focus on how relational contracts help managers cope with worker absenteeism shocks, which are frequent, often...
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Keywords:
Implicit Contracts;
Productivity;
Misallocation;
Absenteeism;
Supervisors;
Readymade Garments;
Performance Productivity;
Employees;
Relationships;
Fashion Industry;
India
Adhvaryu, Achyuta, Jean-François Gauthier, Anant Nyshadham, and Jorge Tamayo. "Absenteeism, Productivity, and Relational Contracts Inside the Firm." Journal of the European Economic Association 22, no. 4 (August, 2024): 1628–1677.
- June 2014 (Revised March 2017)
- Teaching Note
Agero: Enhancing Capabilities for Customers
By: Robert Simons and Natalie Kindred
This is the teaching note for Agero: Enhancing Capabilities for Customers (HBS No. 113-001)
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- June 2012
- Article
Short Termism: Don't Blame the Investors
By: Francois Brochet, George Serafeim and Maria Loumioti
The article presents research on executives and corporation investor relations. A study is conducted of the language used by executives in conference calls discussing earnings with investors and financial analysts. A correlation was found between the use of language...
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Keywords:
Financial Management;
Business Earnings;
Managerial Roles;
Investment;
Agency Theory;
Communication Strategy;
Business and Shareholder Relations
Brochet, Francois, George Serafeim, and Maria Loumioti. "Short Termism: Don't Blame the Investors." Harvard Business Review 90, no. 6 (June 2012).
- April 2010
- Module Note
Balancing Specialization and Diversification in Operations
This note describes a module—taught as part of Operations Strategy, a second–year MBA elective at Harvard Business School—that helps students understand and manage the tradeoff between specialization and diversification in operations. The module introduces students to...
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Huckman, Robert S. "Balancing Specialization and Diversification in Operations." Harvard Business School Module Note 610-079, April 2010.
- July 1996
- Case
Trans National Group
By: Christopher A. Bartlett and Takia Mahmood
Starting as a classic entrepreneur,Steve Belkin, CEO of Trans National (TN), drives the company through two businesses--one in group travel and another in financial services--before deciding to step back and act as a general manager whose focus and attention is on...
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Bartlett, Christopher A., and Takia Mahmood. "Trans National Group." Harvard Business School Case 397-015, July 1996.
- October 1990 (Revised September 1993)
- Case
Changing the Culture at British Airways
By: John P. Kotter
In just 10 years, 1980-1990, British Airways turned around both its declining image and financial situation. Focusing on the paramount importance of customer service, British Airways went from "bloody awful" to "bloody awesome." Experiencing a financial crisis in 1981...
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Keywords:
Organizational Change and Adaptation;
Organizational Culture;
Problems and Challenges;
Customer Relationship Management;
Corporate Strategy;
Privatization;
Air Transportation Industry;
United Kingdom
Kotter, John P. "Changing the Culture at British Airways." Harvard Business School Case 491-009, October 1990. (Revised September 1993.)
- January 2008 (Revised August 2011)
- Case
ProntoWash: Washing the World's Cars to a Tango Beat
ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help customer-facing employees provide consistent service across the world and capture relevant management information. In 2007, ProntoWash, an international car-wash...
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Keywords:
Customer Focus and Relationships;
Growth and Development Strategy;
Balanced Scorecard;
Management Systems;
Franchise Ownership;
Performance Consistency;
Argentina
Martinez Jerez, F. Asis, and Katherine M. Miller. "ProntoWash: Washing the World's Cars to a Tango Beat." Harvard Business School Case 108-037, January 2008. (Revised August 2011.)
- October 2008
- Article
The Small World of Investing: Board Connections and Mutual Fund Returns
By: Lauren Cohen, Andrea Frazzini and Christopher J. Malloy
This paper uses social networks to identify information transfer in security markets. We focus on connections between mutual fund managers and corporate board members via shared education networks. We find that portfolio managers place larger bets on firms they are...
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Keywords:
Financial Markets;
Information Management;
Social and Collaborative Networks;
Announcements;
Investment Portfolio;
Investment Return;
Investment Funds;
Asset Pricing;
Governing and Advisory Boards
Cohen, Lauren, Andrea Frazzini, and Christopher J. Malloy. "The Small World of Investing: Board Connections and Mutual Fund Returns." Journal of Political Economy 116, no. 5 (October 2008): 951–979. (Winner of the Barclays Global Investors Award, Best Paper in Asset Pricing, European Finance Association 2007.)
- 2012
- Book
The Oxford Handbook of Business and the Natural Environment
By: Pratima Bansal and Andrew J. Hoffman
Environmental issues now loom large on the social, political, and business agenda. Over the past four decades, "corporate environmentalism" has emerged and been constantly redefined, from regulatory compliance to more recent management conceptions such as pollution...
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Bansal, Pratima, and Andrew J. Hoffman, eds. The Oxford Handbook of Business and the Natural Environment. Oxford University Press, 2012.
- January 2002 (Revised October 2007)
- Case
Grantham, Mayo, Van Otterloo & Co., 2001
By: Joshua Musher and Andre F. Perold
Asset manager GMO underperforms the market during the 1996-2000 stock market bubble because of the focus on absolute risk. After suffering significant client withdrawals, performance again shines when the bubble collapses. Did they win the battle only to lose the war?...
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Keywords:
Customers;
Asset Management;
Stocks;
Investment;
Price Bubble;
Mathematical Methods;
Risk and Uncertainty
Musher, Joshua, and Andre F. Perold. "Grantham, Mayo, Van Otterloo & Co., 2001." Harvard Business School Case 202-049, January 2002. (Revised October 2007.)
- 03 Jun 2002
- Research & Ideas
How to Succeed With Your New Boss
your mandate and negotiate for resources is a clear early priority. Defining Your Goals When you think about working with your new boss, keep the following goals in mind: Clarify mutual expectations early. Begin managing expectations...
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Keywords:
by Michael Watkins
- October 1999
- Case
Overhead Reduction Task Force, The
By: J. Richard Hackman, Ruth Wageman and John J. Gabarro
A middle manager is about to meet with his boss to discuss her request that he head up a task force to determine how overhead can be reduced by 20%. He must decide what to address in that meeting and how the task force should be launched and led. The focus is on team...
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Hackman, J. Richard, Ruth Wageman, and John J. Gabarro. "Overhead Reduction Task Force, The." Harvard Business School Case 400-026, October 1999.
- December 1998 (Revised February 1999)
- Case
City of Charlotte (A)
By: Robert S. Kaplan
The city manager's office in Charlotte, North Carolina, is attempting to align and focus the city's programs and operating departments. City managers, working collaboratively with the elected mayor and city council, have identified five strategic themes to make...
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Keywords:
Balanced Scorecard;
Government Administration;
City;
Growth and Development Strategy;
Adoption;
Public Sector;
Management Teams;
Programs;
Performance Evaluation;
Motivation and Incentives;
Public Administration Industry;
North Carolina
Kaplan, Robert S. "City of Charlotte (A)." Harvard Business School Case 199-036, December 1998. (Revised February 1999.)
- November 2011 (Revised December 2012)
- Case
Rent the Runway
By: Thomas R. Eisenmann and Laura Winig
Two months after a successful launch in November 2009, the cofounders of Rent the Runway (RTR), a website that rented designer dresses, are debating whether to grow their startup at a measured pace and focus on improving operational effectiveness, or raise a new round...
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Keywords:
Lean Startup;
Electronic Commerce;
Fashion;
Expansion;
Business Startups;
Growth and Development Strategy;
E-commerce;
Fashion Industry
Eisenmann, Thomas R., and Laura Winig. "Rent the Runway." Harvard Business School Case 812-077, November 2011. (Revised December 2012.)
- December 2012 (Revised April 2013)
- Case
Olam: On a New Course
By: David E. Bell, Forest Reinhardt and Mary Shelman
From modest beginnings as a cashew trader in Nigeria, Olam, founded by Indian nationals in 1989, has grown into a leading global agricultural trading company, with annual revenues of $14 billion. The company recently has begun investing in farms and in the production...
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Keywords:
Risk Management;
Leadership;
Customer Value and Value Chain;
Corporate Strategy;
Organizational Culture;
Environmental Sustainability;
Expansion;
Competitive Advantage;
Agribusiness;
Agriculture and Agribusiness Industry;
Nigeria
Bell, David E., Forest Reinhardt, and Mary Shelman. "Olam: On a New Course." Harvard Business School Case 513-044, December 2012. (Revised April 2013.)
- 2015
- Chapter
Innovation and Business Growth
By: William R. Kerr
Innovation and the pursuit of new business opportunities are essential for growth at the firm level; moreover, they provide the foundation for an economy to achieve new levels of technological prowess, productivity, and ultimately prosperity. This chapter describes...
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Kerr, William R. "Innovation and Business Growth." In Designing the Future: Economic, Societal and Political Dimensions of Innovation, edited by Austrian Council for Research and Training Development, 137–156. Vienna, Austria: Echomedia Buchverlag, 2015.
- 05 Aug 2022
- Research & Ideas
Why People Crave Feedback—and Why We’re Afraid to Give It
when the feedback giver and receiver know each other well.” The results highlight a potential disconnect in the workplace: While many workers are eager for feedback, especially constructive feedback, in many cases managers may be...
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Keywords:
by Michael Blanding
- 2015
- Book
Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs
By: David B. Yoffie and Michael A. Cusumano
The authors of the bestselling Competing on Internet Time (a Business Week top 10 book) analyze the strategies, principles, and skills of three of the most successful and influential figures in business—Bill Gates, Andy Grove, and Steve Jobs—offering...
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Keywords:
Management;
Strategy;
Leadership;
Information Technology;
Entrepreneurship;
Information Technology Industry
Yoffie, David B., and Michael A. Cusumano. Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs. New York: Harper Business, 2015.