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All HBS Web
(955)
- People (3)
- News (304)
- Research (505)
- Multimedia (8)
- Faculty Publications (87)
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- 04 Feb 2021
- Research & Ideas
Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids
Employee well-being. CEOs were concerned about their employees: their safety on the job; overall well-being; and their own task as leaders of “keeping up morale and managing people’s fears.” Having to make decisions under uncertainty...
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- 09 Dec 2008
- First Look
First Look: December 9, 2008
enormous strain on the 1.2 billion people living on a dollar a day or less. Non-governmental organizations (NGOs) and relief agencies are on the front lines of this global crisis, distributing food and other...
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Martha Lagace
- 14 May 2008
- Research & Ideas
Getting Down to the Business of Creativity
new applications, and second, to shift the mindset of an organization that has held the identity of an ‘imaging' company for decades." The case details how President and CEO Shigetaka Komori implements a restructuring of the company in 2006 that involves letting...
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- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
staggering rate. In an ambitious study of 4,200 companies, conducted by the McKinsey Global Institute, 72% reported using them to facilitate employee communication. We have studied internal social tools in various work settings, including...
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Carmen Nobel
- 05 Apr 2017
- Research & Ideas
For Women Especially, It Pays to Know What Car Repairs Should Cost
call center staff had experience in extracting repair prices from service shops. “They were willing to have their experienced employees use our scripts, so that was ideal for us to test the effect of consumer price knowledge on seller...
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- 08 May 2013
- Research & Ideas
A Company’s Evolving View of Gender Equity
gender-related themes from media outlets including the Wall Street Journal and New York Times. This allowed them to trace how, when, and why the firm evolved in its focus on gender. They also created a time line to explore links between...
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- 07 Dec 2011
- Research & Ideas
Are Creative People More Dishonest?
research, Gino and Ariely surveyed 99 employees across 17 departments at an American advertising agency, where some jobs—copywriting, for example—required much more creativity than others. In the anonymous survey, on a seven-point scale,...
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- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
of shopping malls across the country; Amazon's aggressive expansion of its Prime service; and tough times ahead even for venerable retailer Walmart. In short, retail is at an inflection point, even though ecommerce still makes up a relatively small percentage of all...
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- 02 Jul 2013
- First Look
First Look: July 2
New Line of Inquiry By: Moss, David, Anant Thaker, and Howard Rudnick Abstract—The substantial increase in inequality in the United States over the past three decades has provoked considerable debate, with some analysts characterizing...
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Anna Secino
- 07 Mar 2017
- First Look
First Look at New Research, March 7
private-sector financial intermediaries to engage in excessive amounts of maturity transformation—i.e., to finance risky assets using dangerously large volumes of runnable short-term liabilities. Specifically, we make the case that the Fed can complement its regulatory...
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Sean Silverthorne
- 14 Apr 2015
- First Look
First Look: April 14
considers the challenge of how an organization, with a standardized service model, can repeatedly delight customers whose expectations grow with every interaction. To explore this question, the case details the design elements of Oberoi's complex service operation,...
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Sean Silverthorne
- 12 Sep 2016
- Research & Ideas
What Brands Can Do to Monitor Factory Conditions of Suppliers
environmental standards in the United States and overseas. “I don’t think Nike or Levi’s relishes this role, but in the context of weak government regulatory regimes, it’s these companies’ brand reputations that are on the line when...
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by Michael Blanding
- 21 Jul 2014
- Research & Ideas
Is a Gap in Small-Business Credit Holding Back the American Economy?
patents per employee than larger firms, and employ more than 40 percent of high-tech workers in America. “Small business owners feel that despite being creditworthy today, banks remain either wary or entirely unwilling to lend to them.”...
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- 12 Apr 2010
- Research & Ideas
One Report: Better Strategy through Integrated Reporting
may be the most important environmental objective, and in others it may be reducing the amount of water used. Racial and gender diversity can be a priority, but so too is ensuring some minimal amount of training for all employees every...
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by Martha Lagace
- 06 Jul 2009
- Research & Ideas
Conducting Layoffs: ’Necessary Evils’ at Work
victim. Therefore, they felt that layoffs were not as difficult as firing someone, where the decision involves a verdict on a person with whom you've worked, often quite closely. “No matter how dire the company's economic state or how poorly the View Details
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by Martha Lagace
- 23 Apr 2007
- Research & Ideas
Are Great Teams Less Productive?
through better knowledge and understanding. To better understand this, I've conducted research in settings ranging from the front lines of healthcare delivery to the management boardroom. Through these...
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by Sarah Jane Gilbert
- 05 May 2003
- Research & Ideas
Sharing the Responsibility of Corporate Governance
who?" Of course, the directors cannot and should not be overseeing the day-to-day affairs of the corporation. But the board can do its best to empower every employee to be ethical. Just as total quality management calls on managers...
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by Carla Tishler
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate...
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- 01 Nov 2016
- First Look
First Look - November 1, 2016
respect to designing and maintaining their costing systems, including the need to keep the costing system in line with the business processes of the firm throughout its life cycle; the setting of transfer prices, which highlights the...
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Sean Silverthorne
- 21 May 2013
- First Look
First Look: May 21
Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn, and Jordi Quoidbach Abstract—In two field studies, we explore the impact of providing View Details
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Sean Silverthorne