Publications

22 Jun 2011
Sharpening Your Skills

Sharpening Your Skills: Motivation

professor Rohit Deshpandé looks at the hotel's customer-centered culture and value system. Can Employers Promote Moral Behavior? The Importance of 'Don't' in Inducing Ethical Employee Behavior Professors Francesca View Details

Keywords: Re: Multiple Faculty

Article

Smart People Ask for (My) Advice: Seeking Advice Boosts Perceptions of Competence

By: A.W. Brooks, F. Gino and M.E. Schweitzer

Although individuals can derive substantial benefits from exchanging information and ideas, many individuals are reluctant to seek advice from others. We find that people are reticent to seek advice for fear of appearing incompetent. This fear, however, is misplaced.... View Details

Keywords: Behavior; Cognition and Thinking

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10 Apr 2015
News

It’s the Weekend! Why Are You Working?

11 Sep 2018
News

The Rare Workers Who Thrive on Negative Feedback

Web

Student Research - Doctoral

Freitas Marketing 2 results Kris Johnson Ferreira Technology and Operations Management 1 results More Matteo Gasparini 1 results Francesca Gino Negotiation, Organizations & Markets 1 results Amit Goldenberg... View Details

12 Oct 2015
News

How to Make Networking at Conferences Feel Less Icky

September 2020
Case

&pizza: Leading an ‘Employee-First’ Company During a Period of Societal Challenges

By: Francesca Gino and Jeffrey Huizinga

&Pizza is a pizza chain that in the spring of 2020 finds its business completely up-ended by the COVID-19 crisis and shut-down. Many companies in the restaurant and hospitality sector responded to the crisis by shutting down their operations and laying off employees.... View Details

Keywords: Agility; Crisis; Culture; Values; COVID-19 Pandemic; Crisis Management; Leadership; Organizational Culture; Values and Beliefs; Employee Relationship Management

June 2020
Case

RBC: Transforming Transformation (A)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada

22 Jan 2016
News

A snow day is nature’s way of saying you need a break. Take it.

Web

2023 Reunion Presentations - Alumni

case study on JP Morgan Private Bank to learn about and debate these issues and consider the future of the ESG investing. Managing a Polarized Workforce Professor Francesca Gino + More Info – Less Info One... View Details

Web

Leadership - Faculty & Research

Joshua D. Margolis Francesca Gino Lynda M. Applegate See All HBS Working Knowlege 08 Nov 2024 What Wartime Service Taught These Historic Leaders Re: Robert Simons 17 Sep 2024 Fawn Weaver’s Entrepreneurial... View Details

June 2021
Case

Bozoma Saint John: Leading with Authenticity and Urgency

By: Francesca Gino and Frances X. Frei

In this multimedia case, Bozoma Saint John recounts numerous defining moments from her childhood and work experiences. We learn what empowered and inspired her to be her authentic self, to be vulnerable and open to new experiences, to find commonality with others, to... View Details

Keywords: Biases; Personal Development and Career; Identity; Interests; Ethics; Values and Beliefs; Opportunities; Leadership Style; Diversity