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Show Results For
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All HBS Web
(612)
- People (1)
- News (146)
- Research (399)
- Events (2)
- Multimedia (10)
- Faculty Publications (255)
Jack Frye
In 1935, Frye began to experiment with high-altitude flying, and by 1940, Trans-World Airlines had a fleet of Boeing Stratocruisers built to cruise at high altitude. In 1944, Frye flew from Burbank, California to Washington D.C. in a...
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Gordon M. Bethune
When Bethune took over Continental, the company was nearly out of cash, there was conflict between employees and management, and the airline ranked last in customer satisfaction. Bethune initiated a market research campaign to determine...
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Francisco A. Lorenzo
Lorenzo took over the fledgling Texas International Airways in 1972 and through major acquisitions including Continental Airlines, he built it into one of the country’s largest airline carriers. Lorenzo was skillful at managing government...
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- 01 Jun 2007
- News
Delta’s Flight from Bankruptcy
By all accounts, September 11, 2001, was the worst day in the history of the airline industry. But that didn’t stop Jim Whitehurst (MBA ’94), then a partner at The Boston Consulting Group in Atlanta, from joining Delta View Details
- 01 Oct 2000
- News
Timothy G. Brier: The Price is Right
As a young man, Tim Brier was so smitten with flying that he used to take dates to watch planes land and take off when he was growing up in Staten Island, New York. It's not surprising, therefore, that he would later embark on a career in the View Details
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James E. Aisner
- 01 Dec 2009
- News
Faculty Books
Don’t Be Atlas: Get the World off Your Shoulders; Dig Deep for the Root Cause; Get Ready for the Long Haul; Never Waste a Good Crisis; You’re in the Spotlight: Follow True North; and Go on Offense, Focus on Winning Now. Entrepreneurs, Managers, and Leaders: What the...
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Robert F. Six
Six transformed Continental Airlines from a one-route “puddle-jumper” into one of the world’s major airlines. He is credited with dramatically expanding air travel by being one of the first executives to introduce low and discounted...
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Donald C. Burr
Burr created an airline based on low cost travel and a flat organizational structure, setting People Express apart from other airlines. By giving employees stock in the company, Burr was able to dramatically impact productivity. People...
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- 01 Jun 1997
- News
A Better Way to Go on Strike
W hen President Clinton imposed a cooling-down period in the American Airlines pilots' strike, he recognized that a strike would impose huge costs on those not involved in the labor dispute - from travelers and airfreight shippers to...
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- 01 Jun 2002
- News
HBS Students Negotiate a Victory
Patrick Chung and Aman Kapadia worked together over the course of six tension-filled days in March to draft a contract between a flight attendants union and an airline struggling to survive the turbulence of a post–September 11...
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- 03 Oct 2005
- What Do You Think?
What’s the Future of Globally Organized Labor?
What do you think? Original Article Two contrasting news stories caught my eye over the past couple of months. The first involved the strike, at least initially unsuccessful, by the mechanics' union at Northwest Airlines in an attempt to...
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by James Heskett
- 28 Oct 2001
- What Do You Think?
What Can We Expect in the Other War?
out in a sample of large U.S. for-profit organizations. The implication is that winners in the war for talent create more value than "merely good" competitors. One organization that has been a consistent winner has been Southwest View Details
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by James Heskett
- 22 Feb 2022
- News
Action Plan: Portfolio Strategy
Sadiq Gillani (MBA 2006) didn’t set out to build a different kind of career for himself. During his time at HBS, he had a clear, conventional vision of his future. As he told the Portrait Project in 2006, “I am going to devote my life to fixing existing View Details
- 25 Aug 2022
- News
Comfort Zone
industry, most recently as CEO of the Swiss/Chilean company Aport SA. Airlines have since abandoned all aspirations of luxury to focus on reducing operational expenses. It’s the reason we’re seeing a bumper crop of low-cost carriers,...
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- 08 Jun 2016
- Blog Post
Meet The Aerospace and Aviation Club
professional insights, personal stories, and advice for students considering entering these fields. During the 2015-2016 academic year, we hosted NASA astronaut Terry Virts, Turkish Airlines CEO Temel Kotil, former Boeing Chairman Jim...
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Manufacturing
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
in favor of your best customers? Can you use that information? You're not bothered by that? She was trained to handle this service. She was pumped because she had degrees of freedom. She could have rented a limo, written a ticket for another View Details
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by W. Earl Sasser
- 10 Jul 2000
- Research & Ideas
Privatization and the New European Economy
From France to Italy, Germany to Denmark, chances are good that if you pick a country in Europe, you can match it with its state-owned airline. But as Europe unites, barriers come down, and competition heats up, cross-border mergers have become fair game for View Details
Herbert D. Kelleher
737s in order to reduce pilot training and maintenance cost. The airline is known for its participative corporate culture and a strike-free, unbroken record of consistent profit.
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Elmer A. Sperry
A prolific inventor, Sperry was instrumental in creating technological advances in navigation. He invented gyroscopic compasses and stabilizers that became fundamental components for both ships and airplanes. His inventions were adopted by the United States Navy and...
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Fabricated Goods
Donald W. Nyrop
After a distinguished career in law, which led him to the top positions at both the Civil Aeronautics Board and the Federal Aviation Administration, Nyrop joined the ailing Northwest Airlines with hopes of turning it around. Instituting...
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