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- All HBS Web (1,030)
- Faculty Publications (228)
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- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
would be women and people of color. The second book, The New Leaders: Leadership Diversity in America, by Ann Morrison, made the following optimistic statement, a clarion call to advocates of diversity: "Diversity is a worthy goal... View Details
Keywords: by Martha Lagace
- Article
Overcoming the Outcome Bias: Making Intentions Matter
People often make the well-documented mistake of paying too much attention to the outcomes of others’ actions while neglecting information about the original intentions leading to those outcomes. In five experiments, we examine interventions aimed at reducing this... View Details
Keywords: Outcome Bias; Intentions; Joint Evaluation; Judgment; Separate Evaluation; Goals and Objectives; Prejudice and Bias; Judgments; Performance Evaluation; Outcome or Result
Sezer, Ovul, Ting Zhang, Francesca Gino, and Max Bazerman. "Overcoming the Outcome Bias: Making Intentions Matter." Organizational Behavior and Human Decision Processes 137 (November 2016): 13–26.
- June 2022
- Teaching Plan
Pacesetters
By: Jeffrey J. Bussgang and Mel Martin
Teaching Plan for HBS Case No. 322-019. City Sealcoating CEO Keith Chaney had just publicly called out the Boston Chamber of Commerce for their slow progress on their supplier diversity program, Pacesetters. Established in 2018 by regional business leaders,... View Details
- 11 May 2011
- Research & Ideas
Building a Better Board
real money," Kaufman says. "So who's going to tell Bill that we really like his ideas, but that his management style pisses people off? It can feel very risky for board members to think, 'If I pick on Bill, will he pick on me?'" “The View Details
Keywords: by Carmen Nobel
- August 2011
- Teaching Note
Exeter Group, Inc. (TN)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409001. View Details
- May 1997
- Teaching Note
Product Development Process, Organization and Improvement, Instructor's Note
By: Marco Iansiti
Explores how development projects fit (or do not fit) within a firm's development strategy and its wider competitive goals. Module materials, and this note, focus on two broad approaches to process design (sequential and flexible) that were originally introduced in the... View Details
- 02 Feb 2007
- What Do You Think?
Is There Too Little “Know Why” In Business?
"holy grail" as opposed to goals (often merely financial), missions or visions, or even a set of values. As Mourkogiannis puts it, "Let others play with 'strategy' and 'tactics' and 'management.' Purpose is the game of... View Details
Keywords: by Jim Heskett
- 01 Apr 2014
- Research & Ideas
When Do Alliances Make Sense?
firms and alliances head-to-head in a meaningful way, which requires measuring their performance in similar situations. "When you see an alliance over here, and a solo firm over there, there's a good reason for that," says... View Details
- 03 Jan 2017
- Research & Ideas
5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)
Norton conducted a field experiment in which employees at a large corporation had the opportunity to exercise on slow-moving treadmills attached to standing desks. The goal of the employees: To get in shape while doing their everyday... View Details
Keywords: by Carmen Nobel
- October 2010
- Teaching Note
Edward Jones in 2006: Confronting Success (TN)
By: David J. Collis
Teaching Note for 707497. View Details
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
include: How does a team leader win the confidence of the group? What's the best method for developing team goals? How can individual performers be developed into team players? How do teams learn? When Goal... View Details
Keywords: by Staff
- 25 Nov 2013
- Research & Ideas
Hiding From Managers Can Increase Your Productivity
production,' " he writes. "Then they were told 'whenever the [customers/managers/leaders] come around, don't do that, because they'll get mad.' " Rather, veterans advised embeds to perform tasks strictly by the book... View Details
- Summer 2013
- Response
How Caesars Entertainment Is Betting on Sustainability: Response
One of the largest gaming companies in the world expanded its sustainability efforts using a scorecard to guide and goad managers. This response assesses Caesars Entertainment's CodeGreen scorecard, advocates a more comprehensive environmental assessment to target... View Details
Keywords: Games, Gaming, and Gambling; Entertainment; Energy; Energy Conservation; Buildings and Facilities; Goals and Objectives; Corporate Social Responsibility and Impact; Performance Evaluation; Entertainment and Recreation Industry
Toffel, Michael W. "How Caesars Entertainment Is Betting on Sustainability: Response." MIT Sloan Management Review 54, no. 4 (Summer 2013): 72–73.
- January 1985 (Revised March 2003)
- Case
Conex do Brasil
By: Christopher A. Bartlett and John Young
Describes interactions between Brazilian local, Latin American regional, and USA headquarters staff during the three years after establishing a manufacturing subsidiary in Sao Paulo. In a highly protected national environment, a market entry plan is developed to meet... View Details
Keywords: Cross-Cultural and Cross-Border Issues; Resignation and Termination; Goals and Objectives; Market Entry and Exit; Operations; Performance Expectations; Opportunities; Corporate Strategy; Latin America; United States; Brazil
Bartlett, Christopher A., and John Young. "Conex do Brasil." Harvard Business School Case 385-257, January 1985. (Revised March 2003.)
- August 2000
- Case
Belmont Industries, Inc. (A)
By: Joseph L. Bower
A new general manager has to propose a salary structure for the top 20 managers. His task is complicated as he learns about past performance, ambitions, interpersonal relations, and market conditions. A rewritten version of an earlier case. View Details
Keywords: Executive Compensation; Goals and Objectives; Performance Evaluation; Compensation and Benefits
Bower, Joseph L. "Belmont Industries, Inc. (A)." Harvard Business School Case 301-016, August 2000.
- 22 Jan 2008
- Research & Ideas
New Challenges in Leading Professional Services
New Model for High Performance But lately the challenges for professional service firms (PSFs) have been growing in size and complexity, and the excitement is more the type you need a stomach antacid to control. The dilemma, says HBS... View Details
- 14 Nov 2011
- Research & Ideas
Creating a Global Business Code
the same crucial questions as phase 2, but across a stratified sample of employees at several multinational companies. The researchers wanted the impressions of frontline workers as well as corporate executives. The goal was to develop a... View Details
Keywords: by Carmen Nobel
- 03 Jan 2017
- First Look
January 3, 2017
Performance Goals and Incentives This module explains how managers use performance goals and incentives to ensure that employee actions align... View Details
Keywords: Carmen Nobel
- December 2012
- Article
Grand Innovation Prizes: A Theoretical, Normative, and Empirical Evaluation
By: Alan MacCormack, Fiona Murray, Scott Stern and Georgina Campbell
This paper provides a systematic examination of the use of a Grand Innovation Prize (GIP) in action—the Progressive Automotive Insurance X PRIZE—a $10 million prize for a highly efficient vehicle. Following a mechanism design approach we define three key dimensions for... View Details
MacCormack, Alan, Fiona Murray, Scott Stern, and Georgina Campbell. "Grand Innovation Prizes: A Theoretical, Normative, and Empirical Evaluation." Research Policy 41, no. 10 (December 2012): 1779–1792.
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
issue of Medtronic's performance standards, I found that goals and deadlines were routinely set, missed, and then simply adjusted. Poor performance was rationalized by excuses.... View Details
Keywords: by Bill George