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- All HBS Web (1,163)
- Faculty Publications (237)
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Faculty - Creating Emerging Markets
customer behavior , customer satisfaction , service management , service operations , service quality Interviews Prithvi Raj Singh Oberoi Prithwiraj Choudhury Lumry Family Associate Professor of Business... View Details
- 21 Jan 2014
- First Look
First Look: January 21
avoid information about their relative ability. August 2013 NBER Volume on African Economic Successes Evaluating the Effects of Large Scale Health Interventions in Developing Countries: The Zambian Malaria Initiative By: Ashraf, Nava,... View Details
Keywords: Sean Silverthorne
- Web
For Alumni - Entrepreneurship
stories about fellow alumni. Read more Insights Get insights and news from trusted sources for any company stage on topics ranging from customer acquisition & development to legal issues and startup failure. Read more View Details
- Web
Online Business Strategy Course | HBS Online
Certificate of Specialization Prove your mastery of strategy Earn by: completing any three courses within this subject area to earn a Certificate of Specialization Learn More about what you earn Syllabus 6 Modules, 30-35 Hours Download full syllabus 7-8 hrs Module 1... View Details
- 22 Jul 2002
- Research & Ideas
Is Performance-Based Pricing the Right Price for You?
services that simultaneously provide greater customer value and higher supplier profitability. We constantly strive to move elements of the relationship from the zero-sum conflict side to the win-win cooperation side to achieve business... View Details
- 18 Feb 2009
- First Look
First Look: February 18, 2009
local economic development. The reserve was in a region in the northeastern part of the country, not far from Mozambique, that sorely called out for progress in both these dimensions. The Sabi Sand Game reserve (within which Londolozi was located) was View Details
Keywords: Martha Lagace
- Web
Health Care - Faculty & Research
for expansion and growth. Initiatives & Projects The Health Care Initiative and the Social Enterprise Initiative connect students, alumni, faculty, and practitioners to ideas,... View Details
- March 2021 (Revised July 2021)
- Case
Resident
By: Jeffrey F. Rayport and Thomas O. Jones
Launched in 2016, Resident was a leading player in the direct-to-consumer bed-in-a-box mattress market, where it was one of at least 175 venture-backed companies competing in the space. By late 2020, it had realized over $500 million in revenue, profitability in the... View Details
Keywords: Digital Marketing; Business Growth and Maturation; Operations; Entrepreneurship; Competitive Strategy; Initial Public Offering; Decisions; Marketing Strategy; Cash Flow; Demand and Consumers
Rayport, Jeffrey F., and Thomas O. Jones. "Resident." Harvard Business School Case 821-090, March 2021. (Revised July 2021.)
- Web
Past Issues - Alumni
with a single-minded focus on the customer What’s Next As The HBS Campaign kicks off, alumni ask Dean Nohria their most pressing questions about the future of the School. Ready for Takeoff Claudia Sender’s punch list: Manage a merger,... View Details
- 01 Mar 2024
- News
Vital Signs
Image by Edmon De Haro Illustration by Edmon De Haro The signs of strain were there long before the pandemic: Health care workers had been managing under tremendous pressures while working long hours in understaffed hospitals. Then COVID unleashed an unprecedented... View Details
- 19 Apr 2010
- Research & Ideas
The History of Beauty
you have a major industry that still has lots to reveal. We asked Jones to discuss his research and his new book. Sean Silverthorne: What inspired your interest in the beauty business and its history? Geoffrey Jones: My initial interest... View Details
- 09 Mar 2003
- Research & Ideas
Six Keys to Building New Markets by Unleashing Disruptive Innovation
refinements or radical breakthroughs, improve the performance of established products and services along the dimensions that mainstream customers in major markets historically have valued. Examples: a microprocessor that enables personal... View Details
- 15 Mar 2016
- First Look
March 15, 2016
intelligent software for efficient order delivery, and a customer friendly online interface. Ocado's customer base had expanded beyond the wealthy to include middle-income consumers; even with a delivery... View Details
- 24 Apr 2023
- HBS Case
What Does It Take to Build as Much Buzz as Booze? Inside the Epic Challenge of Cannabis-Infused Drinks
which come in flavors ranging from grapefruit rosemary to lemon lavender, as alternatives to alcohol. As queer founders, the duo also committed themselves to inclusive marketing aimed at the LGBTQIA+ community. Initially launched with... View Details
- Web
About - Business History
rhythm of history when the cake of custom must be broke, when that disruptive, innovating energy is socially advantageous and must be given freer opportunity.” The impact of historical perspective—innovative, disruptive, secular—continues... View Details
- Web
Winners & Runners-Up | New Venture Competition
Onramp is a customer partnership platform helping B2B SaaS companies provide world-class onboarding to new customers. Social Enterprise Track, 2020 Mosaic Sarah Schewe, HBS 2020 Social Enterprise Track Winner Provides a complete picture... View Details
- Web
Advancing Global, Public, and Societal Health - Health Care
small, diverse teams to help solve customer challenges for Partner organizations. Every year, there are typically several health care experiences. Initiatives focus on societal challenges that are too... View Details
- 01 Feb 2022
- Book
Innovation Isn’t Just for Startups: How Big Companies Can Succeed
that come with getting venture capital funding. A corporate explorer also has constraints. But they already have a customer base. They already have a brand. They already often have the very technology and product assets they need to put... View Details
Keywords: by Lane Lambert
- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
additional trucks and hired a team of drivers, a move that enabled him to get off the road and look for new customers. For the next two years, his business thrived, but when poor economic conditions forced many of his newly won customers... View Details
- Web
Globalization - Faculty & Research
demanding than what the minimalist nature of duties of forbearance initially would suggest. 2014 Working Paper Finance and Social Responsibility in the Informal Economy: Institutional Voids, Globalization and Microfinance Institutions By:... View Details