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  • June 2024 (Revised August 2024)
  • Case

Hospital for Special Surgery: Returning to a New Normal? (A)

By: Robert S. Huckman, Michael Lingzhi Li and Camille Gregory
Early on the morning of April 27, 2020, Justin Oppenheimer stood outside the entrance to the lobby of the Hospital for Special Surgery (HSS) Pavilion Building with mixed emotions. On one hand, Oppenheimer, HSS’ Enterprise Chief Operating Officer and Chief Strategy... View Details
Keywords: Operations Management; Scheduling; Optimization; COVID-19; Health Care and Treatment; Operations; Customer Focus and Relationships; Disruption; Health Industry; United States
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  • 05 Feb 2024
  • Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

between 2007 and 2021. He also gathered and analyzed 1 million newspaper job postings, 6 million manager resumes and job reviews, and 430,000 Indeed.com job reviews. The data shows: Managerial job postings that required collaborative... View Details
Keywords: by Ben Rand
  • 02 Jan 2024
  • Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
  • July 2020 (Revised September 2020)
  • Case

The Honor Foundation: Accessing Special Operations Talent

By: Boris Groysberg and John Masko
In 2020, The Honor Foundation (THF), a nonprofit dedicated to helping U.S. military special operators to transition into civilian careers, was facing a series of strategic challenges. THF had been founded in 2013 by former Navy SEAL trainee Joe Musselman, who observed... View Details
Keywords: Experience and Expertise; Talent and Talent Management; Curriculum and Courses; Executive Education; Social Entrepreneurship; National Security; Recruitment; Retention; Job Interviews; Job Search; Knowledge Use and Leverage; Leadership Development; Leadership Style; Crisis Management; Mission and Purpose; Retirement; Nonprofit Organizations; War; Education Industry; San Diego; Virginia
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  • 13 Feb 2024
  • Research & Ideas

Breaking Through the Self-Doubt That Keeps Talented Women from Leading

comprehension, which was drawn from the Armed Service Vocational Aptitude Battery (ASVAB) exam. Prolific users also completed a brief sociodemographic survey and built a resume that included their test score, basic education information,... View Details
Keywords: by Kara Baskin
  • September 2008 (Revised October 2008)
  • Supplement

Shareholder Activists at Friendly Ice Cream (A2)

By: V.G. Narayanan, Fabrizio Ferri and James Weber
The A1 and A2 versions of the “Shareholder Activists at Friendly Ice Cream (A)” split the original A case into two parts. The A1 case ends as activists Sardar Biglari and Phil Cooley prepare to meet with CEO Don Smith at Friendly's headquarters in September 2006. The... View Details
Keywords: Investment Activism; Business and Shareholder Relations; Governing and Advisory Boards; Conflict and Resolution; Lawsuits and Litigation; Business or Company Management; Food and Beverage Industry; United States
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  • June 2018 (Revised February 2019)
  • Teaching Note

Home Nursing of North Carolina

By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld
In 2011, immediately after graduating HBS, Ari Medoff began a self-funded search for a small firm to buy and run as its CEO. After just three month of searching, he identified Home Nursing of North Carolina (HNNC), a home care agency based in Greensboro, NC, as a... View Details
Keywords: Small Firms Management; Acquisition; Negotiation Process; Investment; Small Business; Management; Personal Development and Career
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  • 30 Apr 2021
  • Research & Ideas

Why Anger Makes a Wrongly Accused Person Look Guilty

accuses you of padding your resume or switching your sales numbers, although it’s totally valid to feel anger, it’s not a good idea to express it.” DeCelles adds, “When being accused, we know from other research that it is good to... View Details
Keywords: by Michael Blanding
  • 15 Mar 2024
  • HBS Case

Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

even if the other person goes there. Ask, “Why do you feel this way?” instead of trying to sort who’s right and wrong. Hit pause. Ideally, before the conversation gets too heated, take a breath and suggest resuming the talk at another... View Details
Keywords: by Avery Forman
  • 03 Oct 2022
  • Research & Ideas

Why a Failed Startup Might Be Good for Your Career After All

Measuring success from 5 million resumes The researchers focused on entrepreneurs backed by venture capitalists, but they faced a challenge right off the bat. How do you measure success for job holders in different roles in industries as... View Details
Keywords: by Sean Silverthorne
  • 24 Jul 2023
  • Research & Ideas

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

examined roughly 1,500 part-time workers who indicated that, if circumstances were different, they would prefer to work more hours. 22 percent of respondents said gaps in resumes prevented them from finding work. 28 percent cited years of... View Details
Keywords: by Kara Baskin
  • 30 Mar 2021
  • Research & Ideas

Commuting Hurts Productivity and Your Best Talent Suffers Most

and Blue Cross Blue Shield are in no hurry to resume in-person work, for instance, and Dell Technologies says 60 percent of its employees will continue to work remotely. Twitter also announced in May 2020 that its workers can choose to... View Details
Keywords: by Lane Lambert
  • 18 Oct 2022
  • Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

Most companies rely on artificial intelligence-based algorithms to make a wide variety of business decisions—from pinpointing the products customers prefer to determining which resumes should go to hiring managers. The problem for... View Details
Keywords: by Rachel Layne
  • 12 Aug 2019
  • Research & Ideas

How Scale Changes a Manager's Responsibilities

recommend approaching early-days hiring: First 20-30 employees. If you have inexperienced managers, review candidate resumes together with them and establish selection guidelines for what qualifies a candidate for a round of interviews.... View Details
Keywords: by Julia Austin
  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

soon after the earthquake hit: “If help is needed, then help. Don’t worry about profits.” Kigawa, who believed it was Yamato’s social mission to restore services as quickly as possible, managed to resume deliveries 10 days after the earth... View Details
Keywords: by Dina Gerdeman
  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

workers have continued working remotely as these companies started to resume normal operations, and flexible work-from-home arrangements are likely to become a permanent policy after the crisis. Consistent with past research, this forced... View Details
Keywords: by Hong Luo and Alberto Galasso
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

found valuable information from other sources. Firms with business partners or suppliers in China, for example, tried to distill the noisy signals emerging from these areas as quickly as possible to plan for safety in their plants. This allowed them to View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 13 Oct 2009
  • Research & Ideas

7 Lessons for Navigating the Storm

major changes. Instead, they wait until the climate is right to resume normal operations. Crises offer rare opportunities to make major changes in an organization because they lessen the resistance that exists in good times. Leaders... View Details
Keywords: by Martha Lagace
  • 02 Jan 2018
  • Research & Ideas

The Most Popular Stories and Research Papers of 2017

insights into how we can lead more balanced lives. Tell us in the comment section below what you thought were the most interesting business trends of the year. Minorities Who 'Whiten' Job Resumes Get More Interviews African American and... View Details
Keywords: by Sean Silverthorne
  • 17 May 2018
  • Sharpening Your Skills

You Probably Have a Bias for Making Bad Decisions. Here's Why.

evaluate candidates solely on past job performance, failing to consider the job's difficulty? Why do university admissions officers focus on high GPAs, discounting influence of easy grading standards? Researchers investigate the "fundamental attribution... View Details
Keywords: by Sean Silverthorne

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