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All HBS Web
(435)
- News (86)
- Research (253)
- Events (2)
- Multimedia (2)
- Faculty Publications (98)
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- 03 Jun 2020
- News
Keeping a Community Connected
problems? JP: Our early education staff are reaching out to families to check in and help address the challenges that they're facing. They’ve also provided weekly lesson plans and asked kids to share their work online through our Facebook...
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Susan Young
- 01 Sep 2015
- News
The Protagonist Goes Prime Time
Buell sprints from the Skydeck, his gray jacket flapping, to add another student idea to the slowly growing list on the chalkboard. The Managing Health Care Delivery Executive Education class is brainstorming ways to improve the customer...
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April White
- 28 Apr 2020
- News
Lessons from a COVID Survivor
Allow yourself to lean and be seen. Ruparell’s lifeline came from a broad network of friends and colleagues, who provided physical and emotional support, including grocery delivery and encouraging text...
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- 01 Jun 2016
- News
Case Study: On the Table
to be the logistics/delivery company delivering furniture/food instead of the other way around. Have you considered the option to have brick-and-mortar stores with online being an add-on? You will need a warehouse, but you won’t have to...
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- 01 Dec 2002
- News
Books
individual. Each person or family is sustained with “deep support” delivered via “federations” of enterprises and concierge-style “advocates” coordinating every need from grocery delivery to health care....
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- 01 Sep 2013
- News
The New Rules of E-Commerce
Mikitani (MBA 1993) is not shy about pursuing the big idea, in this case a belief that English is the lingua franca of business and learning it would give his organization a competitive edge. Rakuten, founded in 1997, operates an online...
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- 01 Jun 1998
- News
Renewing Baker: Tom Michalak, Executive Director of Baker Library
beginning to be recognized as a leader in the delivery of electronic information to the desktops of students and faculty. Do you agree with those who predict the decline of libraries as technology proliferates? No, not at all. Rather, the...
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- 01 Oct 1999
- News
HBS Alumni Association Board of Directors: President's Report
In addition, committees are formed to develop programs that respond to specific issues of concern to alumni. This year, the committees will be structured around the following topics. Online Services for Alumni In an effort to refine the...
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- 01 Dec 2019
- News
Accelerating a Gas-on-demand Startup
Model T owners—and it was basically the last major innovation in gasoline retailing for more than 100 years, says Bryan Frist (MBA 2015). “The gas station was stuck in the 20th century.” That revelation led to a question: If you can get View Details
- 25 Aug 2022
- News
Vision: To Go-Go
For all their variety, restaurants have two things in common: a kitchen where food is prepared and a dining area where customers consume it. But what if you could use technology to ditch the dining area and just keep the kitchen, trimming the costs—and the...
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- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
to last-mile business from FedEx, UPS, and Amazon. Unfortunately, the online retailer is piloting its own delivery service that would put it in direct competition with the Postal Service. And Amazon isn’t...
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Jen McFarland Flint
- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
entertaining," Walker said. Priceline.com, a consumer-to-business Web site launched in 1998, sells groceries using the same "name your price" scheme it uses to sell surplus airline tickets and hotel rooms to travelers. View Details
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
to offer the personalized and consistent experience the cofounders imagined. Customers can now schedule delivery online in three to ten days (down from six weeks) and within a four-hour window. “We were able...
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Jen McFarland Flint
- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
the operational implications of that behavior for service providers. Buell’s research, which included observing the behaviors of people both in a physical line at the grocery store checkout and in virtual lines when asked to take an View Details
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Jennifer Myers
- 01 Dec 2017
- News
In My Humble Opinion: Truth Teller
ceiling when it comes to the online and home delivery trend. That’s a profit-eroding migration, and it doesn’t mean you can’t find ways to exploit that movement. But the industry overall is walking up a down...
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Julia Hanna
- 01 Dec 2019
- News
Capitalizing the Corner Shop
photo by Getty Images photo by Getty Images When Samuel Ejeh decides to open a new location for his Lagos-based supermarket chain Grocery Bazaar, he likes to move quickly. But expansion is capital-intensive, constraining his cash flow,...
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Dan Morrell
- 01 Apr 1998
- News
Emerging Information
IT WAS A CRITICAL demonstration that, if all went well, would likely land a big-time client for Gary Mueller, president and CEO of Internet Securities (www.securities.com), an online service designed to provide news and data about the...
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Paul Michelman
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
delivery truck, a 1920 Ford, still rolls out for promotional events. COURTESY DREYER'S GRAND ICE CREAM While war stories make for great company lore, even in their telling Rogers never loses sight of the two things he credits for making...
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- 01 Apr 1997
- News
Critical Information: MIS Monitors the Ever-Changing World of IT
based on their best efforts to forecast customer needs. With new technologies such as online grocery scanners, companies can better monitor consumer behavior, allowing them to anticipate needs more...
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Elaine Gottlieb
- 01 Sep 2018
- News
Turning Point: Power Outlet
psychologically, so much so that it was hard to get out of bed. Eventually, I did get up to make breakfast. As I was scrambling eggs and cooking turkey sausage, I decided to activate an idea I’d had for a while—something I’d described to others as an View Details