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- 09 Jan 2014
- Research & Ideas
Excerpt: ’Fortune Tellers’
fortune telling. In a typical prosecution dating from 1918, a woman was arrested in New York and charged under the state Code of Criminal Procedure (section 899-3); she was found to be a "disorderly person" who was "pretending to tell...
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by Walter A. Friedman
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked...
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Jen McFarland Flint
- 02 Mar 2016
- News
On Credit
New York office or local branches. In 1849, Tappan sold the agency to an associate, Benjamin Douglass, who in 1859 ceded control of the firm to his brother-in-law, Robert Graham Dun. That same year, coded reference books with condensed...
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Julia Hanna
- 01 Sep 2007
- News
To The Rescue
the scene of emergencies. In the yellow-and-blue call center, which could easily be any other Indian call center, the operators — mostly young and including many dressed in traditional Indian saries — speak English, Hindu, and the local...
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- 01 Mar 2019
- News
The Fight Beyond
The flight had been arranged by secret military cable. An elaborate code of flares and signal fires was agreed upon, and the US Army Air Force’s 52d Fighter Group staged a midair diversion over the Adriatic Sea. But these attempts at...
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- 01 Mar 2017
- News
A Summit Higher Than Everest
expedition’s leader, Gene Lamb, so much so that he had devised a code to secretly communicate his concerns to Hincks by telegram. Moore believed that Lamb was a crook who had committed fraud during his previous visits to China and had...
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- 01 Dec 2008
- News
A Force for Good
Management and HBS. They stood on the Weeks Footbridge and, on the spot, decided on Harvard. Despite his obvious talents, life at HBS wasn’t necessarily easy for the young Canadian student. He arrived in class the first day wearing a bright pink shirt, only to discover...
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- Web
Podcast - Managing the Future of Work
very large television—a 4K TV—with a built in 4K video camera. And then it points at you and, literally, you can see yourself dressed in the latest fashions without needing to go into a changing room, standing in front of this magic...
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