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- Faculty Publications (20)
Show Results For
- All HBS Web (79)
- Faculty Publications (20)
- 13 Oct 2015
- First Look
October 13, 2015
https://www.hbs.edu/faculty/Pages/item.aspx?num=49831 Creating Reciprocal Value Through Operational Transparency By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—We investigate whether organizations... View Details
- 17 Nov 2015
- First Look
November 17, 2015
April 5–6, 2013 in Cambridge, Massachusetts. In its call for the submission of theoretical and empirical papers for the symposium, the NBER noted that the global financial crisis of 2007–2008 and its aftermath have focused attention on the growing use of leverage View Details
Keywords: Sean Silverthorne
- 05 Dec 2018
- Research & Ideas
Why Managers Should Reveal Their Failures
students Karen Huang and Nicole Abi-Esber and professors Ryan W. Buell, Brian Hall, and Laura Huang. Confessing our setbacks is counterintuitive; we tend to talk up... View Details
Keywords: by Dina Gerdeman
- 14 Sep 2010
- First Look
First Look: September 14, 2010
problem when they first emerged but was ultimately overcome by changes in the innovation ecosystem. However, incumbents in the oil and power sector are different in two respects. First, they are producing a commodity and hence face little... View Details
Keywords: Sean Silverthorne
- 19 Nov 2013
- First Look
First Look: November 19
http://ssrn.com/abstract=2350805 Surfacing the Submerged State with Operational Transparency in Government Services By: Buell, Ryan W., and Michael I. Norton Abstract—As Americans' trust in government nears... View Details
Keywords: Sean Silverthorne
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences and... View Details
Keywords: Sean Silverthorne
- Web
Placement - Doctoral
of Business, Accounting Department Dissertation: Leveraging Culture in Management Control Systems: Evidence From the Field Advisors: Dennis Campbell (Chair), Susanna Gallani , Jonas Heese , and Wei Cai Botir... View Details
- 05 Nov 2013
- First Look
First Look: November 5
value creation for shareholders overall. August 2013 Quarterly Journal of Economics Last-place Aversion: Evidence and Redistributive Implications By: Kuziemko, Ilyana, Ryan Buell, Taly Reich, and Michael... View Details
Keywords: Sean Silverthorne
- 11 Oct 2016
- First Look
October 11, 2016
firms’ institution-seeking behavior by documenting how they make strategic use of weaker institutions. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51721 Surfacing the Submerged State: Operational Transparency... View Details
Keywords: Sean Silverthorne
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
Bhavya, Ryan W. Buell, and Leslie K. John Abstract—Firms do not typically disclose information on their costs to produce a good to consumers. However, we provide evidence of... View Details
Keywords: Dina Gerdeman
- 17 Apr 2012
- First Look
First Look: April 17
initiatives through a holistic and strategic process of continuous CSR auditing, editing, and development. Download the paper: http://www.hbs.edu/research/pdf/12-088.pdf Cases & Course MaterialsAffinity Plus: Priorities and Performance Pressures View Details
Keywords: Carmen Nobel
- Web
Great American Business Leaders of the 20th Century - Leadership
Corporation, 1947–1962 Ronald W. Dollens Guidant Corporation, 1994–2004 James C. Donnell Ohio Oil Company, 1911–1927 Otto D. Donnell Ohio Oil Company, 1927–1948 Frederic G. Donner General Motors Corporation, 1958–1967 Georges F. Doriot... View Details
- October 2020 (Revised August 2022)
- Case
Union Square Hospitality Group: Hospitality Included
By: Peter Boumgarden, Ryan W. Buell, Lamar Pierce and Richard Ryffel
In 2015, Union Square Hospitality Group (USHG), helmed by famous restauranteur Danny Meyer, sent shockwaves through the restaurant industry by announcing the end of tipping in its restaurants. Under its new policy, Hospitality Included (HI), USHG would charge higher... View Details
Keywords: Restaurants; Tipping; Revenue Sharing; Service Operations; Policy; Change; Human Resources; Management; Food and Beverage Industry
Boumgarden, Peter, Ryan W. Buell, Lamar Pierce, and Richard Ryffel. "Union Square Hospitality Group: Hospitality Included." Harvard Business School Case 621-047, October 2020. (Revised August 2022.)
- Web
Students on the Job Market - Doctoral
manner. Faculty Advisor(s): Andy Wu (Chair), Jan W. Rivkin , Eric J. Van den Steen , Dennis A. Yao , and Rory McDonald Curriculum Vitae | Website | Email Kyle Schirmann Abstract: Oceans of Sound: Creative... View Details
- Web
Accounting & Management Awards & Honors - Faculty & Research
Harvard Business School in 2011. Dennis Campbell : Won the 2011 Stan Hardy Award for Outstanding Paper published in the field of Operations Management from the Decision Sciences Institute for his paper with... View Details
- 2023
- Working Paper
When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement
By: Ryan W. Buell, Wei Cai and Tatiana Sandino
Gamified training is a novel management control system in which companies use gamification
techniques to engage and motivate employees to learn. This study empirically examines the
performance consequences of gamified training using data from a natural field... View Details
Keywords: Gamified Training; Management Control Systems; Employee Engagement; Employees; Learning; Training; Motivation and Incentives; Performance
Buell, Ryan W., Wei Cai, and Tatiana Sandino. "When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement." Harvard Business School Working Paper, No. 19-101, March 2019. (Revised October 2023.)
- March 2021
- Article
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
- 08 Nov 2021
- News
New Director Named for Mid-US Research Office
context.” Dadlani also will be instrumental in supporting student programming, working closely with Boston-based HBS staff, while at the same time strengthening relationships with alumni and building strong partnerships in the region. Professor View Details
- Web
Named Fellowship Funds - Alumni
medical services at Stanford. Duncan (MBA 1986) Family Doctoral Fellowship The Duncan Family Doctoral Fellowship was established by Charles W. Duncan Jr. and Charles W. Duncan... View Details
- 2019
- Working Paper
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Customer Relationship Management; Service Operations; Customer Satisfaction; Banking Industry; Retail Industry
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Harvard Business School Working Paper, No. 16-091, February 2016. (Revised December 2019.)