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- All HBS Web (295)
- Faculty Publications (51)
- 22 May 2019
- Research & Ideas
Forgiving Student Loan Debt Leads to Better Jobs, Stronger Consumers
hanging over them. Helping people out with their loans allows them to make better decisions.” More borrowers are defaulting on student loans Billionaire tech investor Robert F. Smith pledged this week to...
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by Dina Gerdeman
- 05 Sep 2017
- First Look
First Look at New Research and Ideas, September 5, 2017
subnational regions have gained increasing attention both as a level of analysis and as a level for policy making. This chapter aims to explore what this new context implies for the role of regional governments. It is motivated by a...
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Sean Silverthorne
Arthur I Segel
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- 01 Oct 2007
- Research & Ideas
Encouraging Dissent in Decision-Making
What lessons could the humid shores of the Caribbean, the freezing heights of the Himalayas, or the farthest reaches of Earth's atmosphere hold for your company or organization? Although those places couldn't be more different, all were the scenes of disastrous...
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by Garry Emmons
- March 1988 (Revised September 1993)
- Case
United Services Automobile Association (USAA)
Under the leadership of Robert F. McDermott, USAA has been transformed from a property and casualty insurance company with $200 million in assets in the late 1960s to a $11 billion financial services empire in 1988. The case illustrates the value of having a CEO drive...
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Business or Company Management;
Leadership;
Information Technology;
Financial Services Industry;
Insurance Industry;
United States
Vitale, Michael R. "United Services Automobile Association (USAA)." Harvard Business School Case 188-102, March 1988. (Revised September 1993.)
Archie L. Jones
Archie Jones is Senior Lecturer at the Harvard Business School with an appointment in both the Finance and Entrepreneurial Management Units. In addition to teaching required curriculum courses in both units, Archie is a co-founder and course head for an elective... View Details
- 15 Jun 2009
- Research & Ideas
GM: What Went Wrong and What’s Next
auto market in the 1950s. The industry leader, unbothered by competition and looming threats, began to coast on its former glory, however, and bypass such areas as consumer preferences and industry innovation. View Details
Ting Zhang
Ting Zhang is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School, where she teaches the Leadership and Organizational Behavior course (LEAD) in the Required Curriculum.
Professor Zhang’s research... View Details
Professor Zhang’s research... View Details
- 02 Feb 2004
- What Do You Think?
Leadership: A Matter of Sustaining or Eliminating Groupthink?
neighborhoods for generations. He was a master of groupthink. Perhaps he had to be. Remedies have been suggested. Manfred F. R. Kets de Vries suggests the importance of a leader's creating a foil for his ideas, possibly View Details
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by James Heskett
- 26 Nov 2001
- Research & Ideas
Women Entrepreneurs Use Springboard for Funding
making presentations today and trying to build companies. I think we need people with that kind of courage and vision, and they need those of you who have capital to invest," he said. Forum co-chair Robert View Details
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by Martha Lagace
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
Editor's Note: Christian Ketels wrote this paper for the World Bank's Development Debate, "What Do We Mean by Export Competitiveness and How Do Countries Achieve it in an Uncertain World?" held March 29, 2010. Ketels is...
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by Christian Ketels
- 06 Jan 2021
- Research & Ideas
Unexpected Exercise Advice for the Super Busy: Ditch the Rigid Routine
“People think, ‘It would be wonderful if every morning I went for a run at 7 a.m. and then was showered and ready to work at 8 a.m.,’” says John Beshears, the Terrie F. and Bradley M. Bloom Associate Professor of Business Administration...
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by Danielle Kost
- 15 Jun 2007
- Research & Ideas
Remembering Alfred Chandler
linkages he saw and analyzed. “Al Chandler had one of the best darn smiles this side of the Continental Divide." —Nancy F. Koehn Second, he wrote about the past but this work was always anchored by his...
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by Sean Silverthorne
Richard L. Nolan
Professor Nolan earned his B.A. from the University of Washington in Production and Operations Research in 1962, and his M.B.A and Ph.D. in 1963 and 1966, respectively. Upon graduation in 1966, he joined Boeing Commercial Airplane Company as an Information... View Details
- 27 Jun 2017
- First Look
First Look at New Research and Ideas, June 27
Karthik, David F. Drake, and Douglas Fearing Abstract—Mobile money systems, platforms built and managed by mobile network operators to allow money to be stored as digital currency, have burgeoned in the...
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Sean Silverthorne
- 09 Aug 2016
- First Look
August 9, 2016
observers perceive employees who express distress as less competent than employees who do not. Across five experiments, we explore how reframing a socially inappropriate emotional expression (distress) by publicly attributing it to an...
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Sean Silverthorne
- 13 Aug 2008
- Research & Ideas
The Inner Life of Leaders
require adaptation and the avoidance of the repetition compulsion. Q: Your book describes leadership dilemmas facing well-known individuals historically and currently, including Robert S. McNamara, Ronald Reagan, Martin Luther King Jr.,...
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by Martha Lagace
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
by rigid state licensure requirements, will be able to practice telemedicine for all patients in their regions. Replacing fee-for-service payments with value-based ones will remove the final barrier to delivering such integrated care....
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by Danielle Kost
- 15 Oct 2001
- Research & Ideas
Rethinking E-Leadership
era are especially in need of this kind of updating. 1. Forgo stewardship for entrepreneurship. A steward, writes Robert Hargrove, co-CEO of Masterful Coaching, based in Brookline, Mass., in E-Leader, is someone who conserves the existing...
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by Melissa Raffoni
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
Harvard University's John F. Kennedy School of Government, who moderated the discussion. He invited the panelists to discuss how they have the courage to maintain their openness or naiveté when so many people around them look to them to...
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