by James E. Aisner - Publications - Faculty & Research

06 Sep 2005
What Do You Think?

What are the Lessons of New Orleans?

Summing Up Management is a complex process. Good plans executed poorly may be worse than poor plans executed well. This is never truer than at times of disaster, in which plans made from afar have to be implemented by those on the scene... View Details

Keywords: by James Heskett

29 May 2006
What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

to work long hours at a time when people in some other countries increasingly stand by watching them do it. James Surowiecki, in a piece last year in The New Yorker, argued that the more that Americans work,... View Details

Keywords: by James Heskett; Service

01 Sep 2006
What Do You Think?

Are We Ready for Self-Management?

product, sub-assembly, or service. It characterizes what James O'Toole and Edward E. Lawler III in their new book, The New American Workplace, would regard as a "high involvement" workplace in... View Details

Keywords: by James Heskett

03 Nov 2003
What Do You Think?

Can Investors Have Too Much Accounting Transparency?

it, "We cannot look at investor losses as the only benchmark to evaluate the costs of Sarbanes-Oxley. One must also consider the cost of capital if confidence in the markets does not return…Unfortunately, you cannot legislate morality..." This theme was... View Details

Keywords: by James Heskett

08 Jul 2015
What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

recognized Robert E. Downing's advice that we may need to define work before asking the question. For knowledge workers, "it is very difficult to determine when the workers are actually working Maybe we shouldn't be asking about... View Details

Keywords: by James Heskett; Financial Services

17 Sep 2001
What Do You Think?

What Is “Business as Usual” After September 11?

and national changes will be immediate regardless of the wide range of possible responses to the terrorist attacks suggested by respondents. Examples from other countries were cited to point out future perils and possible responses. View Details

Keywords: by James Heskett

07 Jan 2015
What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

needs to be known by members of an organization? What are the limits on transparency in the workplace? What do you think? To read more: David Card, Alexandre Mas, Enrico Moreti, and Emmanuel Saez, Inequality at Work: The Effect of Peer... View Details

Keywords: by James Heskett

06 May 2002
Research & Ideas

Profits for Nonprofits: Earning Your Own Way

self-sufficient while not being self-sufficient ourselves?— Alfred Wise,Share Our Strength The session, led by HBS professor James E. Austin, featured three managers whose... View Details

Keywords: by Martha Lagace

28 Mar 2004
Research & Ideas

HBS Celebrates Social Enterprise Initiative

mobilizes 7 million volunteers. Worldwide, the sector makes up almost 5 percent of the GDP. In this e-mail Q&A, Professor James E. Austin, Chair of the HBS Social Enterprise Initiative, discusses the... View Details

Keywords: by Manda Salls

15 Dec 2008
Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

to managers and stimulating reflection among scholars, a new working paper by HBS professors James E. Austin and Herman B. "Dutch" Leonard looks at how and why such... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage

10 Jan 2005
Research & Ideas

Motivation and the Cross-Sector Alliance

underlying framework that compels such partnerships as between a food bank in Mexico and a supermarket in the United States, providing insights into the DNA of a successful collaboration that are broadly applicable. Our excerpt from the book, coauthored View Details

Keywords: by James Austin, Ezequiel Reficco & SEKN research team

06 Dec 2022
Research & Ideas

Latest Isn’t Always Greatest: Why Product Updates Capture Consumers

described exactly the same way.” Garcia-Rada is lead author on a new working paper about the study, co-written with Leslie John, the James E. Burke Professor of Business Administration at HBS, and Michael... View Details

Keywords: by Michael Blanding; Consumer Products; Retail

spring 1986
Book Review

Book Review of No Free Lunch: Food and Revolution in Cuba Today, edited by Medea Benjamin, Joseph Collins, and Michael Scott in Calories Count in Cuba

By: James E. Austin

Keywords: Food; Government and Politics; Cuba

Citation

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Article

Why Every Organization Needs an Augmented Reality Strategy

By: Michael E. Porter and James E. Heppelmann

While the physical world is three-dimensional, most data is trapped on two-dimensional pages and screens. This gulf between the real and digital worlds prevents us from fully exploiting the volumes of information now available to us. Augmented reality (AR), a set of... View Details

Keywords: Technological Innovation; Innovation Strategy; Organizational Change and Adaptation; Performance Effectiveness

Citation

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15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

centers into more nimble operations that can sustain its renewed brands far into the 21st Century. Nancy F. Koehn, James E. Robison Professor Of Business Administration: General Motors was formed in 1908,... View Details

Keywords: by Staff; Auto

25 Aug 2014
HBS Case

Starbucks Reinvented

untested arenas that define the company as it exists today. "This case distills 20 years of my thinking about the most important lessons of strategy, leadership, and managing in turbulence in the frame of a very relevant company," says Koehn, the View Details

Keywords: by Julia Hanna; Food & Beverage

07 Mar 2000
Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

year, the system has been slow to respond. Other highlights of the conference included a dinner talk by William W. George (MBA '66), CEO of Medtronic, on "The Future of 21st-Century Health: The Right Care" and a lively session... View Details

Keywords: by Staff; Health

15 Jun 2007
Research & Ideas

Remembering Alfred Chandler

academic community, with a feeling of emptiness, and of gratitude for all he did for us. Nancy F. Koehn Nancy F. Koehn, an authority on entrepreneurial history, is the James E. Robison Professor of Business... View Details

Keywords: by Sean Silverthorne

30 Oct 2012
First Look

First Look: October 30

the challenges of staying competitive and profitable in the new and increasingly digital media landscape. Purchase this case:http://hbr.org/search/713423-PDF-ENG Reconfiguring Stroke Care in North Central London Michael E. Porter, View Details

Keywords: Sean Silverthorne

November 2021 (Revised March 2022)
Case

Pacesetters

By: Jeffrey J. Bussgang and Mel Martin

City Sealcoating CEO Keith Chaney had just publicly called out the Boston Chamber of Commerce for their slow progress on their supplier diversity program, Pacesetters. Established in 2018 by regional business leaders, Pacesetters was supposed to facilitate... View Details