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All HBS Web
(392)
- People (1)
- News (61)
- Research (284)
- Multimedia (3)
- Faculty Publications (193)
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- 01 Dec 1999
- News
Buffett Preaches Investment Discipline
airlines filed for bankruptcy. "You've got to think where the competitive dynamics of a business or industry are going to lead over time," Buffett said. "What causes unusual profitability," he emphasized,...
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- 01 Apr 2000
- News
The World at a Click
Like so many dot-com businesses these days, the Internet travel industry is, well, taking off. Among the e-travel elite are Travelocity.com, known for the depth of its travel content and bolstered by distribution relationships with...
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Margie Kelly
- 01 Oct 1996
- News
Leading In a New Era
organization and recognize that they can exert much greater influence by getting directly involved in the recruitment, development, and deployment of people." People First Indeed, as disparate as are the industries in which Boise Cascade,...
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Nancy O. Perry
- 11 Mar 2020
- News
Making It Rain
weather services. “This market is not very innovative, and it’s one of the last industries where governments still lead the technology,” Elkabetz says. Most of the industry relies on data from three public...
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Lisa Scanlon Mogolov
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
The following article is the sixth in a series on the activities and research taking place in each academic unit at HBS. Why was Southwest Airlines the only U.S. airline to realize a profit in 1992? What has...
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Susan Young
- 25 Aug 2022
- News
The Great Priority Reset
future, airlines will have to make some major operational moves, from reconfiguring cabins to examining the economics of certain routes. Those traveling for pleasure, meanwhile, aren’t waiting—and they are driving change at the airport....
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- 01 Mar 2014
- News
Feedback
they gave was of a European hospital that changed scheduling to be patient-centric. The entire patient experience was vastly improved and did not hurt the hospital's income. Other than the airline industry...
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Health, Social Assistance
- 01 Sep 2005
- News
Predictable Surprises
political biases in preventing leaders from recognizing and acting on warning signs of impending disasters. Could you give an example of each? In the book, we talk about the cognitive biases of those involved in the fishing industry who...
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- 01 Dec 2010
- News
Eight Join HBS Faculty
teaches the first-year course Technology and Operations Management. His research focuses on techniques to evaluate and improve the performance of complex systems in the airline and sports industries. Fearing earned his Ph.D. from MIT in...
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- 01 Sep 2014
- News
HBS Faculty Explore Ideas Around the World
responsibility shared by so many business leaders in countries with great income disparities. Learn more at www.hbs.edu/businesshistory/emerging-markets Global Case Writing Shaped by Faculty Interests Assistant Professor Doug Chung’s interest in the View Details
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faculty research
- 06 May 2019
- News
Startup Talk in Chicago
explore how other industries operate, meet challenges, and plan for the future. “We had high expectations for this event, and it far exceeded them,” says Migicovsky. American Airlines senior executives...
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- 01 Jun 2016
- News
Feedback
inexpensively on a desktop. I ran a small “Skunk Works”-like program at Lockheed Martin in the early 1990s that produced the IKONOS satellite, the first high-resolution commercial satellite that has evolved over time into an industry...
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- 01 Jun 2009
- News
Crisis and Creativity
fundamental decisions for any business: where to play, how to deliver, and how to win. Where to Play. Entrepreneurs must target downturn needs such as superior value relative to existing players or provide good substitutes for the necessities that consumers have to...
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Bhaskar Chakravorti
- 01 Feb 2000
- News
Breaking Down Barriers: The Electronic Wallet
As people get more accustomed to using the Internet to conduct business transactions, their demands will become more sophisticated. Cyberspace is jam-packed with startups trying to second-guess what consumers of the future will want. "Whole new View Details
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Judith A. Ross
- 01 Feb 1999
- News
Entrepreneurs Speak at HBS
companies with estimated annual revenues of $4 billion, is one of the world's most colorful business leaders. His oft-repeated message: "If your business isn't fun, it's ultimately going to be worthless to you." From its airline to...
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- 01 Dec 2004
- News
Getting Personal
marketing and psychology. Moon is a recipient of the HBS Student Association Award for teaching excellence and has twice received a Hellman Faculty Fellowship, presented annually to a junior faculty member for outstanding research. Are there View Details
- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
information, and savings. "An entire industry imploded," he asserted. "Now the industry is driven by the retail marketplace. And [online traders] are having fun." Indeed the "fun," or entertainment value, of...
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- 01 Dec 2014
- News
Innovation: Frozen Assets
and Derek Jeter at the launch of the Luvo food truck this summer in New York City. (Courtesy of Luvo) Growth for the three-year-old Luvo, though, requires overcoming a few cultural hurdles. While frozen-food sales spiked at the outset of the recession, the View Details
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Janelle Nanos
- 29 Jul 2013
- News
Opening New Markets for Black South African Winemakers
wine-making. But apartheid had prevented them from owning land or gaining access to capital. Wine had become a $3 billion export industry for South Africa, but just 2 percent of the market was held by black South Africans, who comprise 85...
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- 01 Dec 2017
- News
Enhancing Students’ Cultural Intelligence
travel stores to help the airline enhance customer satisfaction—provided insight on Mexico’s travel industry and, equally important, a new perspective on teamwork. “There were no designated leaders in the...
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