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- 11 Dec 2017
- News
Growing from Within
and now it’s delivering on customers’ expectations. How did your previous experience at Wyndham and Starwood translate into this role? My prior experience in hospitality has been very relevant. At their core they are both consumer-branded... View Details
- 01 Jun 2018
- News
In My Humble Opinion: Be Our Guest
The son of a diplomat and a veteran of the hospitality industry, Craig Smith (AMP 188, 2015) has lived in 13 countries and territories. “Home,” he says, is defined by the furniture and keepsakes that move with you from place to place.... View Details
- 01 Mar 2004
- News
Safari Beauty
of the hunting and cub care. Needless to say, there were many amusing remarks made regarding the similarities between the animal kingdom and the human world. As we looked out the window on our drives, we’d often see the gnarled branches... View Details
- 01 Sep 2024
- News
The Exchange: Lessons from the Edge
Chile, where we keep repeating the same mistakes?” It got me thinking about how, if a country’s archives are closed and public information is unavailable, you can’t learn from anything. So I did a pilot, in which we interviewed 20 top business leaders in Argentina and... View Details
- 19 Nov 2020
- News
How Panera’s CEO Learned to Go Against the Grain
complicated,’ he says. For instance, Mr. Gulati has taught him that company leaders can’t innovate their way out of a proverbial death spiral. ‘His lesson was that if you’re in trouble and you over-innovate, you accelerate the death... View Details
- 01 Oct 1996
- News
Creating Miracles — Charles A. Coverdale (MBA 1971)
diabetes to support services for those with catastrophic illnesses such as AIDS. Through the church's efforts, hundreds of residents in Riverhead and beyond have been able to climb out of poverty, drug... View Details
Keywords: Marguerite Rigoglioso
- 01 Jun 2020
- News
Check In
option where we drop the delivery next to the door so they don’t have any interaction with people. The unfortunate thing is that hospitality is all about people. We’re now, as an industry, trying to figure View Details
- 01 Jun 2010
- News
Michael Depatie
General Services Administration. The ballroom was once the Postmaster General’s library, and a cupola lets in natural light. During the Civil War it was used as a hospital operating room where amputations... View Details
- 01 Mar 2006
- News
Scaling Peaks for Cancer Research
MOUNTAIN CLIMBING TRIO: Bishop, Murphy, and Serafini stay in shape. Three HBS students are out to set a world record by scaling the seven tallest mountains on seven continents in seven months — all to raise $5 million to help fight... View Details
- 14 Mar 2019
- News
The Merchant of Osaka
from hospital turnarounds to policy implementation and consumer product development. And its international unit has been busy exporting services to countries such as China, Russia, and Saudi Arabia. Mediva... View Details
Keywords: Health, Social Assistance
- 01 Jun 2020
- News
Prognosis
deployed after the Boston Marathon bombing, as well as during world wars, previous pandemics, and other disasters. With that structure in place, the hospital was able to make the “crisp decisions that are required in warlike times,” says... View Details
- 01 Oct 1999
- News
The View from the Pit
up a genetics lab at Massachusetts General Hospital and earned a master's degree in social psychology from Boston University. "I came to HBS to get a degree that would be broad enough to apply to any area within the administration of... View Details
Keywords: Judith A. Ross
- 01 Feb 2000
- News
Better Mousetraps: At Product Design Fair, Student Ideas Get Real
money in unnecessary admissions and treatments, and save patients from dangerous procedures they may not need." Gilligan is already talking with several hospitals and HMOs to get the service off the ground.... View Details
Keywords: Margie Kelley
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
doing those things and operating well, then you can start making the changes that are visible to consumers. You know, now you can start rolling out a new menu. Now you can start rolling out a new value menu.... View Details
- 28 May 2019
- News
Ask the Expert: In Security
there: ransomware, the security of our electric grid, and international espionage, for example. Young has worked in the field from his early-career startup days through posts at AOL, Cisco, and Intel, where he led the 2017 initiative to View Details
- 01 Dec 2020
- News
Two Truths and a Lie About 5G
video, and it completely democratized mobile data,” Menard observes. The jury is still out on 5G. Experts agree that it will bring massive improvements: speeds 100 times faster than 4G, and latency—or time needed for information to travel... View Details
Keywords: Jen McFarland Flint
- 27 Apr 2018
- News
Placing Nurses Where They Are Needed
Alejandro Moreno (MBA 1988) is CEO of Nightingale Nurses, a service that provides traveling nurses to hospitals and health care facilities across the United States. In this interview, he talks about the... View Details
- 01 Jun 2010
- News
Get Well Soon
Art by James Yang/Getty Images Health-care reform is more than a political football. For twenty years it’s been a ground-level topic of increasing importance for the administrators, physicians, nurses, and frontline employees who interact with patients every day.... View Details
- 01 Jun 2011
- News
Howard Stevenson: The Personal Side
enabling him to get his kicks out of helping others and the School in ways many of us will never know.” — HBS professor emeritus Jim Heskett “Howard has contributed so much to the School in so many different roles — as the godfather of... View Details
- 01 Jun 2010
- News
MBAs on a Mission
Ethiopian Ministry of Health, assessing the performance of hospitals in Addis Ababa. And it could always turn out to be that other kind of day, like the one he spent trying to track down a generator for... View Details