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All HBS Web
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- Research (1,553)
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Show Results For
-
All HBS Web
(3,350)
- People (15)
- News (977)
- Research (1,553)
- Events (7)
- Multimedia (5)
- Faculty Publications (704)
- March 2022 (Revised January 2024)
- Case
Moksha Data: Delivering Insights for Public Service
- Research Summary
Recruiting specialized inventors into young organizations
Commercializing nascent technologies may require the expertise of those intimately involved in the original invention, especially when tacit knowledge is essential. Yet the organization home to the original invention may not serve as the best commercialization... View Details
- October 2008 (Revised February 2012)
- Case
Amazon Web Services
- January 2018 (Revised January 2019)
- Case
ZappRx
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- April 2010
- Module Note
Balancing Specialization and Diversification in Operations
- March 2017
- Exercise
Designing Transformational Customer Experiences
- October 2012 (Revised September 2013)
- Teaching Note
The Dabbawala System: On-Time Delivery, Every Time
- Article
Specialization and Success: Evidence from Venture Capital
- 03 Feb 2003
- Research & Ideas
Web Services
- 31 May 2007
- Working Paper Summaries
Organizational Designs and Innovation Streams
- October 2020
- Article
The Supply Chain Economy: A New Industry Categorization for Understanding Innovation in Services
- 2024
- Working Paper
You've Got Mail! The Late 19th-Century U.S. Postal Service Expansion, Firm Creation, and Firm Performance
- October 2017
- Case
Updating Dating
- June 2014 (Revised January 2017)
- Case
YAAS's Service Center
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
- September 2016
- Case
Designing Performance Metrics at GoDaddy
- Research Summary
Motivation and Incentive Design
Professor Ashraf's research in motivation and incentives focuses on how to design incentives in sectors where it is important that individuals are motivated by service, such as healthcare or environmental conservation. An important lever is the... View Details
- 2015
- Book
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- June 2014 (Revised January 2017)
- Supplement