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Show Results For
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All HBS Web
(253)
- News (26)
- Research (191)
- Multimedia (9)
- Faculty Publications (184)
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- March 2002 (Revised May 2007)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point...
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Keywords:
Customers;
Customer Relationship Management;
Price;
Perspective;
Marketing;
Competitive Advantage;
Financial Services Industry;
Banking Industry;
Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)." Harvard Business School Case 102-072, March 2002. (Revised May 2007.)
- 27 Apr 2010
- First Look
First Look: April 27
Collaborating with Competitors on Infrastructure Ranjay Gulati, Francisco de Asís Martínez-Jerez, V.G. Narayanan, and Rachna TahilyaniHarvard Business School Case 110-057 The case describes the formation of Indus Towers, the largest...
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Keywords:
Martha Lagace
- June 2017
- Case
AT&T Versus Verizon: A Financial Comparison
By: V.G. Narayanan and Joel L. Heilprin
This case asks students to prepare a report comparing the financial and operating performance of AT&T and Verizon. Taking the perspective of a communications industry analyst, they must also consider the differences between and implications of the companies' business...
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Keywords:
Financial Statements;
Operations;
Analysis;
Business Model;
Accounting;
Performance Effectiveness;
Telecommunications Industry
Narayanan, V.G., and Joel L. Heilprin. "AT&T Versus Verizon: A Financial Comparison." Harvard Business School Brief Case 917-543, June 2017.
- Article
Measuring and Managing Customer Profitability
By: Robert S. Kaplan and V.G. Narayanan
Kaplan, Robert S., and V.G. Narayanan. "Measuring and Managing Customer Profitability." Cost Management 15, no. 5 (September–October 2001): 5–15.
- 2018
- Simulation
Financial Analysis Simulation: Data Detective
By: Suraj Srinivasan and V.G. Narayanan
In this simulation, students learn to identify typical industry characteristics revealed in financial data. Equipped with an interactive and flexible set of tools, students analyze disguised financials and—using their knowledge of operational practices and reasoning...
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Keywords:
Financial Analysis;
Financial Accounting;
Financial Ratios;
Accounting;
Financial Statements;
Analysis
Srinivasan, Suraj, and V.G. Narayanan. "Financial Analysis Simulation: Data Detective." Core Curriculum Readings Series. Simulation and Teaching Note. Boston: Harvard Business Publishing 8742, 2018. Electronic.
- October 2023
- Case
Leading Transformation at IHCL
By: Krishna G. Palepu, V.G. Narayanan and Malini Sen
In November 2017, Puneet Chhatwal, took charge as MD and CEO of IHCL, popularly referred to as the Taj Hotels. Despite being India’s largest hospitality company by market capitalization and respected for its values and service, IHCL had made losses for the last seven...
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Keywords:
Turn Around Management;
Hospitality Industry;
Brand Management;
Financial Strategy;
Business Model;
Restructuring;
Asset Management;
Leadership Style;
Crisis Management;
Brands and Branding;
Product Positioning;
Segmentation;
Asia;
India
Palepu, Krishna G., V.G. Narayanan, and Malini Sen. "Leading Transformation at IHCL." Harvard Business School Case 124-041, October 2023.
- 11 Mar 2008
- First Look
First Look: March 11, 2008
Working PapersTesting Strategy with Multiple Performance Measures Evidence from a Balanced Scorecard at Store24 Authors:Dennis Campbell, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan Abstract We...
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Keywords:
Martha Lagace
- August 2016 (Revised July 2018)
- Case
Accenture Human Capital Strategy
By: Paula A. Price, V.G. Narayanan and James Weber
Accenture is a leading global consulting, technology, and outsourcing company. It has clients and its own operations throughout the world. This case describes the human resources and related activities necessary to deliver its services to clients. It allows students to...
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Keywords:
Management Consulting;
Technology Consulting;
Outsourcing;
Human Resources;
Activity Based Costing and Management;
Management Practices and Processes
Price, Paula A., V.G. Narayanan, and James Weber. "Accenture Human Capital Strategy." Harvard Business School Case 117-032, August 2016. (Revised July 2018.)
- 03 Nov 2009
- First Look
First Look: Nov. 3
make the new model work? Purchase this case: http://cb.hbsp.harvard.edu/cb/product/309085-PDF-ENG Sara Campbell Ltd. (C) Romana L. Autrey, V.G. Narayanan, and Julia RozovskyHarvard Business School Supplement 110-034 Supplements the Sara...
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Keywords:
Martha Lagace
- 18 Feb 2015
- First Look
First Look: February 18
Fruitful avenues for future research are suggested. February 2015 Journal of Management Accounting Research Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24 By: Datar, Srikant M., Dennis Campbell, Susan L. Kulp, and...
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Keywords:
Sean Silverthorne
- 13 Jul 2010
- First Look
First Look: July 13
initially? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/810096-PDF-ENG Supply Chain Partners: Virginia Mason and Owens & Minor (A) (Abridged) V.G. Narayanan and Lisa BremHarvard Business...
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Keywords:
Martha Lagace
- 21 Jan 2009
- First Look
First Look: January 21, 2009
and another that is encouraging greater risk-taking. From a social or regulatory standpoint, the goal is to find the right balance between these two effects or forces. The Credit Crisis of 2008: Causes, Consequences and Implications for India Authors:V.G. View Details
Keywords:
Martha Lagace
- 21 May 2014
- Lessons from the Classroom
CORe: HBS Powers Up Online Program on Business Fundamentals
As a Harvard Business School professor for 20 years, V.G. Narayanan has significant experience using the School's pioneering case method to teach business concepts—introducing...
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- 12 Oct 2011
- First Look
First Look: October 12
CEO Compensation at GE: A Decade with Jeff Immelt V.G. Narayanan and Lisa BremHarvard Business School Case 112-003 When ISS, a large shareholder advisory group, recommended a "no" vote on Jeff...
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Keywords:
Sean Silverthorne
- Research Summary
Bad-debts provisioning at banks
By: V.G. Narayanan
I am very interested in studying loan-loss reserves and the provisioning for bad-debts at banks.
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- January 2022
- Case
Hybrid Classroom - an Opportunity or a Threat?
By: V.G. Narayanan
When the Covid pandemic struck in the spring of 2020, HBS pivoted to remote instruction while maintaining the interactive and engaged discussions which distinguished the case system pedagogy. In fall 2020 HBS adopted a hybrid approach, fitting out its classrooms with...
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Keywords:
Education;
Teaching;
Higher Education;
Technology Adoption;
Digital Platforms;
Internet and the Web;
Adaptation;
Opportunities;
Education Industry
Narayanan, V.G. "Hybrid Classroom - an Opportunity or a Threat?" Harvard Business School Case 122-075, January 2022.
- spring 1995
- Article
Moral Hazard in Repeated Professional Partnership
By: V.G. Narayanan
Keywords:
Partners and Partnerships
Narayanan, V.G. "Moral Hazard in Repeated Professional Partnership." Contemporary Accounting Research (spring 1995).
- March 2003
- Teaching Note
Andina Bottling Co. (TN)
By: V.G. Narayanan
Teaching Note for (9-102-040).
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- August 2002 (Revised February 2018)
- Teaching Note
Customer Profitability and Customer Relationship Management at RBC Financial Group
By: V.G. Narayanan
Teaching Note for 102-043 and 102-072.
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