Professor Thomas J. DeLong - Publications - Faculty & Research - Harvard Business School

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July 2009 (Revised December 2009)
Case

Echoing Green

By: Julie Battilana, Thomas J. DeLong and James Weber

This case presents the leadership challenges that Cheryl Dorsey, the president of Echoing Green, faces in early 2009. Echoing Green is a fellowship program that seeks to improve society by identifying and supporting social entrepreneurs who launch organizations to... View Details

Keywords: Change Management; Financial Crisis; Social Entrepreneurship; Leadership Style; Organizational Structure; Personal Development and Career; Social Enterprise

2009
Other Unpublished Work

Motivational Dynamics of Professionals

By: John J. Gabarro, Thomas J. DeLong and Robert Lees

Keywords: Motivation and Incentives

2009
Other Unpublished Work

Organizational Alignment in Professional Services

By: John J. Gabarro, Thomas J. DeLong and Robert Lees

Keywords: Service Operations; Alignment; Organizational Structure

01 Jan 2009
Conference Presentation

The Current State of Professional Service Firms

By: Thomas J. DeLong

Keywords: Business Ventures

October 2008 (Revised June 2010)
Case

State of Emergency at Mercy Hospital

By: Thomas J. DeLong and Chirag D Shah

Dr. Scott Gabu, Chairman of the Emergency Department of the world-renowned, university-based Mercy Hospital, was deeply disturbed when he read the letter from the family of John Samson, a patient who had come to the emergency room one week earlier, that described an... View Details

Keywords: Health Care and Treatment; Knowledge Acquisition; Leadership Development; Behavior; Personal Characteristics; Health Industry

July 2008
Case

Leading from the Side

By: Thomas J. DeLong

Harriet Cornwall, a partner at the law firm of Kensington Palmer, LLP, is made lead over a fellow group of attorneys. Put in charge of guiding her colleagues in their annual goal-setting initiative, she notices four that need special attention. Cornwall must address... View Details

Keywords: Goals and Objectives; Managerial Roles; Performance Evaluation; Partners and Partnerships

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July 2008 (Revised July 2020)
Case

Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)

By: Tsedal Neeley and Thomas J. DeLong

Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required... View Details

Keywords: Groups and Teams; Global Range; Management; Customer Satisfaction; Service Delivery; Crisis Management; Conflict and Resolution; Technology Industry; India; United Arab Emirates; France; United States

May 2008
Background Note

The Producing Manager: A Double-Barreled Role

By: John J. Gabarro and Thomas J. DeLong

The purpose of this note is to ground and amplify on the characteristics and challenges of the producing manager role. It is in response to requests from participants for a piece of "take away" material that can be shared with colleagues in professional service firms... View Details

Keywords: Managerial Roles; Production; Service Operations; Practice

17 Jan 2008
Lecture

When Professionals Lead: The Challenges of Managing the Professional Services Firm.

By: Thomas J. DeLong

Keywords: Leadership; Management

2008
Other Unpublished Work

The Producing Manager: A Double-Barreled Role

By: John J. Gabarro, Thomas J. DeLong and Rob Lees

Keywords: Management

November 2007
Case

Antegren: A Beacon of Hope

By: Joshua D. Margolis, Thomas J. DeLong and Terence Heymann

The CEO of Biogen Idec faces a set of difficult decisions regarding a promising drug for Multiple Sclerosis that is headed for early approval by the FDA. The first in a series focuses on operational decisions triggered by the drive for early approval. Sparks discussion... View Details

Keywords: Demand and Consumers; Leadership; Ethics; Corporate Social Responsibility and Impact; Decision Choices and Conditions; Crisis Management; Health Testing and Trials; Biotechnology Industry; Pharmaceutical Industry

November 2007
Supplement

Antegren: A Beacon of Hope (B)

By: Joshua D. Margolis, Thomas J. DeLong and Terence Heymann

November 2007 (Revised April 2008)
Supplement

Antegren: A Beacon of Hope (C)

By: Joshua D. Margolis, Thomas J. DeLong and Terence Heymann

Keywords: Crisis Management

November 2007 (Revised April 2008)
Supplement

Antegren: A Beacon of Hope (D)

By: Joshua D. Margolis, Thomas J. DeLong and Terence Heymann

Keywords: Crisis Management

June 2007
Supplement

Shinsei Bank: Developing an Integrated Firm (B)

By: Thomas J. DeLong and Terence Heymann

Keywords: Banks and Banking; Business Ventures; Integration; Growth and Development; Banking Industry

May 2007
Teaching Note

Shinsei Bank: Developing an Integrated Firm (TN)

By: Thomas J. DeLong and Terence Heymann

Keywords: Banks and Banking; Business Ventures; Integration

May 2007
Teaching Note

Alex Montana at ESH Manufacturing Co. (TN)

By: Thomas J. DeLong and Terence Heymann

Keywords: Manufacturing Industry

March 2007
Teaching Note

Bradley Marquez: Reduction in Force (TN) (A) and (B)

By: Thomas J. DeLong and Terence Heymann

Keywords: Job Cuts and Outsourcing

February 2007
Teaching Note

King Arthur Flour (TN)

By: Thomas J. DeLong and Terence Heymann

Keywords: Food and Beverage Industry

2007
Other Unpublished Work

Practice Segmentation in Professional Services

By: John J. Gabarro, Thomas J. DeLong and Robert Lees

Keywords: Service Operations; Segmentation; Service Industry

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