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-
All HBS Web
(2,724)
- People (16)
- News (538)
- Research (1,390)
- Events (12)
- Multimedia (8)
- Faculty Publications (295)
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- Spring 2019
- Article
Fluid Teams and Knowledge Retrieval: Scaling Service Operations
By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the...
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Keywords:
Teaming;
Teams;
Groups and Teams;
Knowledge Management;
Service Delivery;
Knowledge Use and Leverage
Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Fluid Teams and Knowledge Retrieval: Scaling Service Operations." Manufacturing & Service Operations Management 21, no. 2 (Spring 2019): 346–360.
- 06 Jan 2020
- Research & Ideas
Motivate Your High Performers to Share Their Knowledge
barriers tend to get in the way: lower-performing employees are too reticent to ask for help, or higher-performing employees are reluctant to give it. “This suggests that performance is more malleable and can be changed if you give people the right environment to gain...
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Keywords:
by Michael Blanding
- October 2020
- Article
Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance
By: Diwas S. KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino
How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload individuals can decrease their service time, up to a point, in order to complete work...
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Keywords:
Healthcare;
Knowledge Work;
Discretion;
Workload;
Employees;
Health Care and Treatment;
Decision Making;
Performance Effectiveness;
Performance Productivity
KC, Diwas S., Bradley R. Staats, Maryam Kouchaki, and Francesca Gino. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance." Management Science 66, no. 10 (October 2020).
- 2008
- Chapter
Knowledge Work, Craft Work, and Calling
Social critics have often complained that industrial revolution management transfers control of a job away from workers, encourages human exploitation in pursuit of cost minimization, and alienates workers from their labor. But the arrangements of work that have been...
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Keywords:
Organizational Change and Adaptation;
Working Conditions;
Production;
Knowledge Use and Leverage;
Management Practices and Processes;
Employees
Austin, Robert D., and Lee Devin. "Knowledge Work, Craft Work, and Calling." In Global Neighbors: Christian Faith and Moral Obligation in Today's Economy, edited by Douglas A. Hicks and Mark Valeri. Grand Rapids, MI: Wm. B. Eerdmans, 2008.
- 08 Sep 2015
- Research & Ideas
Knowledge Transfer: You Can't Learn Surgery By Watching
prepare content that will suit everyone and cover every situation, the authors necessarily strip out the nuance of how things really work in a corporate context. “What we often get in a knowledge management...
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- 2017
- Working Paper
Business and Green Knowledge Production in Sweden 1960s–1980s
By: Ann-Kristin Bergquist and Kristina Söderholm
This working paper contributes to the burgeoning historical literature that has transformed our understanding about the relationship between big business and the environmental regulation. Previously, it was believed that corporate managers resisted the extra costs...
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Keywords:
Environmental Sustainability;
Governing Rules, Regulations, and Reforms;
Business and Government Relations;
Research and Development;
History;
Sweden
Bergquist, Ann-Kristin, and Kristina Söderholm. "Business and Green Knowledge Production in Sweden 1960s–1980s." Harvard Business School Working Paper, No. 18-050, December 2017.
- Research Summary
Working Papers
By: Dennis A. Yao
Lewis, Tracy R. and Dennis A. Yao. (2001, revised 2006). "Innovation, Knowledge Flow, and Worker... View Details
- 2009
- Working Paper
Specific Knowledge and Divisional Performance Measurement
By: Michael C. Jensen and William H. Meckling
This paper discusses five common divisional performance measurement methods—cost centers, revenue centers, profit centers, investment centers, and expense centers—providing a theory that explains when each of these methods is likely to be the most efficient. The...
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Keywords:
Business Units;
Business Headquarters;
Decisions;
Cost;
Investment;
Investment Return;
Profit;
Revenue;
Knowledge Use and Leverage;
Managerial Roles;
Performance Efficiency;
Strategy
Jensen, Michael C., and William H. Meckling. "Specific Knowledge and Divisional Performance Measurement." Harvard Business School Working Paper, No. 10-025, September 2009.
- 07 Oct 2009
- Working Paper Summaries
Specific Knowledge and Divisional Performance Measurement
- 22 Oct 2008
- Working Paper Summaries
Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem
- January–February 2022
- Article
Algorithm-Augmented Work and Domain Experience: The Countervailing Forces of Ability and Aversion
By: Ryan Allen and Prithwiraj Choudhury
How does a knowledge worker’s level of domain experience affect their algorithm-augmented work performance? We propose and test theoretical predictions that domain experience has countervailing effects on algorithm-augmented performance: on one hand, domain experience...
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Keywords:
Automation;
Domain Experience;
Algorithmic Aversion;
Experts;
Algorithms;
Machine Learning;
Future Of Work;
Employees;
Experience and Expertise;
Decision Making;
Performance
Allen, Ryan, and Prithwiraj Choudhury. "Algorithm-Augmented Work and Domain Experience: The Countervailing Forces of Ability and Aversion." Organization Science 33, no. 1 (January–February 2022): 149–169. ("Best PhD Student Paper" at SMS conference 2020.)
- 2008
- Working Paper
Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem
By: Robert S. Huckman and Bradley R. Staats
Prior work in organizational learning has failed to find a consistent effect of variation in experience on performance. While some studies find a positive relationship between these two variables, others find no effect or even a negative relationship. In this paper, we...
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Keywords:
Experience and Expertise;
Learning;
Knowledge Acquisition;
Knowledge Use and Leverage;
Organizational Culture;
Performance Improvement;
Groups and Teams;
Familiarity;
India
Huckman, Robert S., and Bradley R. Staats. "Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem." Harvard Business School Working Paper, No. 09-035, September 2008.
- November 2013
- Article
Learning from My Successes and from Others' Failures: Evidence from Minimally Invasive Cardiac Surgery
By: D. KC, B. Staats and F. Gino
Learning from past experience is central to an organization's adaptation and survival. A key dimension of prior experience is whether an outcome was successful or unsuccessful. While empirical studies have investigated the effects of success and failure in...
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Keywords:
Healthcare;
Health Care;
Knowledge Work;
Attribution Theory;
Quality;
Success;
Medical Specialties;
Health Care and Treatment;
Failure;
Learning;
Health Industry
KC, D., B. Staats, and F. Gino. "Learning from My Successes and from Others' Failures: Evidence from Minimally Invasive Cardiac Surgery." Management Science 59, no. 11 (November 2013): 2435–2449.
- 05 Jan 2009
- Research & Ideas
Most Popular Articles and Working Papers 2008
Here are the 20 most popular stories published by HBS Working Knowledge in 2008, and the five most-read working papers authored by HBS faculty. Most Popular Articles 1....
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Keywords:
by Staff
- Research Summary
Current working papers
Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details
- 29 Jul 2009
- Working Paper Summaries
Firsthand Experience and the Subsequent Role of Reflected Knowledge in Cultivating Trust in Global Collaboration
Keywords:
by Mark Mortensen & Tsedal Neeley
- 2012
- Book
Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy
By: Amy C. Edmondson
Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face. I show that organizations thrive, or fail to thrive, based on how well the small groups within those...
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Keywords:
Change;
Interpersonal Communication;
Learning;
Values and Beliefs;
Innovation and Invention;
Management;
Performance Improvement;
Groups and Teams;
Research;
Strategy;
Complexity;
Value
Edmondson, Amy C. Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy. Jossey-Bass, 2012.
- 08 Jul 2015
- What Do You Think?
Do Americans Work Too Much and Think About Work Too Little?
recognized Robert E. Downing's advice that we may need to define work before asking the question. For knowledge workers, "it is very difficult to determine when the workers are actually View Details
- 2013
- Chapter
Open Innovation and Organizational Boundaries: Task Decomposition, Knowledge Distribution and the Locus of Innovation
By: Karim R. Lakhani, Hila Lifshitz-Assaf and Michael L. Tushman
This chapter contrasts traditional, organization-centered models of innovation with more recent work on open innovation. These fundamentally different and inconsistent innovation logics are associated with contrasting organizational boundaries and organizational...
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Keywords:
Innovation;
Organizational Boundaries;
Institutional Logics;
Modular Innovation;
Open Innovation;
Knowledge Sharing;
Innovation Strategy;
Organizational Design;
Boundaries;
Collaborative Innovation and Invention
Lakhani, Karim R., Hila Lifshitz-Assaf, and Michael L. Tushman. "Open Innovation and Organizational Boundaries: Task Decomposition, Knowledge Distribution and the Locus of Innovation." Chap. 19 in Handbook of Economic Organization: Integrating Economic and Organization Theory, edited by Anna Grandori, 355–382. Northampton, MA: Edward Elgar Publishing, 2013.
- 02 Jan 2018
- Op-Ed
'Dear Working Knowledge'--Our Favorite Reader Comments of the Year
Credit: iStockPhoto Who are the editors of HBS Working Knowledge most thankful for as the new year begins? It’s the readers who take time to contribute comments to our stories, more than 1,000 in 2017. Since...
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Keywords:
by Sean Silverthorne