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  • July 2024
  • Article

Chatbots and Mental Health: Insights into the Safety of Generative AI

By: Julian De Freitas, Ahmet Kaan Uğuralp, Zeliha Uğuralp and Stefano Puntoni
Chatbots are now able to engage in sophisticated conversations with consumers. Due to the ‘black box’ nature of the algorithms, it is impossible to predict in advance how these conversations will unfold. Behavioral research provides little insight into potential safety... View Details
Keywords: Autonomy; Chatbots; New Technology; Brand Crises; Mental Health; Large Language Model; AI and Machine Learning; Behavior; Well-being; Technological Innovation; Ethics
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  • 2011
  • Other Unpublished Work

The Performance Effects of Regulatory Oversight

This paper explores the heterogeneity in firm performance that can arise from exogenously varying levels of oversight in regulated industries. We use data on the performance of U.S. commercial banks to show that banks located physically closer to their supervisors'... View Details
Keywords: Performance; Corporate Governance
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  • December 2019
  • Article

It Helps to Ask: The Cumulative Benefits of Asking Follow-up Questions

By: Michael Yeomans, Alison Wood Brooks, Karen Huang, Julia A. Minson and Francesca Gino
In a recent article published in Journal of Personality and Social Psychology (JPSP; Huang, Yeomans, Brooks, Minson, & Gino, 2017), we reported the results of 2 experiments involving “getting acquainted” conversations among strangers and an observational field... View Details
Keywords: Question-asking; Conversation; Communication; Relationships; Interpersonal Communication
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  • 12 Mar 2007
  • Research & Ideas

The New Real Estate

this is a huge difference in energy usage and would have a profound effect on our economy, not to mention our national security. Emerging Markets There is tremendous real estate growth in emerging markets. If the U.S. is replacing under 2... View Details
Keywords: by Arthur I. Segel; Construction; Real Estate
  • 05 Nov 2007
  • Research & Ideas

The Changing Face of American Innovation

reveal? A: The most striking trend is the strong growth in Chinese contributions to U.S. innovation, building from under 2 percent of U.S. domestic inventors in 1975 to over 8 percent today. Indian inventors also rose dramatically during... View Details
Keywords: by Sarah Jane Gilbert; Technology
  • 18 Apr 2012
  • Research & Ideas

HBS Cases: Who Controls Water?

Business Administration at Harvard Business School. Reinhardt led a discussion of the case recently in the MBA field study seminar Innovation in Business, Energy, and Environment, held in Harvard's Innovation Lab. The case was prepared by... View Details
Keywords: by Maggie Starvish; Agriculture & Agribusiness
  • 03 Oct 2023
  • What Do You Think?

Do Leaders Learn More From Success or Failure?

on a wealth of field experience, is an argument for failure—intelligent failure. She defines intelligent failure as having four key attributes: “ it takes place in new territory; the context presents a credible opportunity (in relation to... View Details
Keywords: by James Heskett
  • Research Summary

Social Innovation

My intellectual agenda addresses this question: How to innovate to solve the world’s toughest challenges? Out of the earth’s population, about 2 billion can afford good products whereas the remaining 5 billion are poor and therefore are nonconsumers.... View Details

  • 05 May 2014
  • Research & Ideas

Reflecting on Work Improves Job Performance

it. Type 2 processes, on the other hand, are consciously reflective, and are often associated with decision making. Essentially, the researchers hypothesized that learning by doing would be more effective if deliberately coupled with... View Details
Keywords: by Carmen Nobel
  • 01 Mar 2016
  • First Look

March 1, 2016

Abstract—Using U.S. data from 1929 to 2013, we show that elevated credit-market sentiment in year t – 2 is associated with a decline in economic activity in years t and t + 1. Underlying this result is the existence of predictable mean... View Details
Keywords: Sean Silverthorne
  • 21 Oct 2014
  • First Look

First Look: October 21

analyzing the relevant processes. Part 2 discusses strategic choices, what research tells us about selling effectiveness, and how to translate a strategy into customer-selection and sales-call criteria. Part 3 focuses on core sales... View Details
Keywords: Sean Silverthorne
  • 19 Oct 2022
  • Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

Recently, I was listening to the Huberman Lab podcast where Dr. Andrew Huberman interviewed Dr. David Buss, a founding member in the field of evolutionary psychology and professor of psychology at the University of Texas at Austin, whose... View Details
Keywords: by Julia Austin
  • 17 Apr 2022
  • Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

Excerpt Business Ethics: What Everyone Needs to Know J. S. Nelson Most people follow at least some ethical rules in their daily lives. (The small percentage of individuals who do not are called psychopaths; we discuss them some more in Chapters View Details
Keywords: by Lane Lambert
  • 15 Sep 2022
  • Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

with Stanford University Professor Erik Brynjolfsson, Professor Sinan Aral of the Massachusetts Institute of Technology, and two LinkedIn employees and recent Stanford and MIT Ph.D. graduates Karthik Rajkumar and Guillaume Saint-Jacques, involved more than 20 million... View Details
Keywords: by Michael Blanding
  • 23 May 2017
  • First Look

First Look at New Ideas and Research: May 23, 2017

points. Pseudo-set framing changes gambling choices (Study 1), effort (Studies 2 and 3), giving behavior (Field Data and Study 4), and purchase decisions (Study 5). These effects persist in the absence of any reward, when a cost must be... View Details
Keywords: Carmen Nobel
  • 22 Jul 2002
  • Research & Ideas

Is Performance-Based Pricing the Right Price for You?

the last major consumer packaged goods advertiser to stay with a 15 percent fee, is moving in this new direction. It is sometimes a pragmatic pathway to managing risk, uncertainty, and performance for the long-term benefit of both parties. Advertising has been a... View Details
Keywords: by Benson Shapiro; Manufacturing
  • 25 Jan 2010
  • Research & Ideas

A Macroeconomic View of the Current Economy

GDP growth, exchange rates, the stability of the financial system, and so on. In more normal economic times, he would likely focus mainly on maintaining a low and stable rate of inflation—perhaps around 2 percent. He has written and... View Details
Keywords: by Sean Silverthorne
  • 09 Aug 2011
  • First Look

First Look: August 9

Competition for Social Preferences in Simple Extensive Form Games: An Introduction Authors:Eyal Ert, Ido Erev, and Alvin E. Roth Publication:Special Issue on Predicting Behavior in Games. Games 2 (2011) Abstract Two independent, but... View Details
Keywords: Sean Silverthorne
  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

Marijk C. van der Wende Abstract— Recent geopolitical events, such as Brexit and the retreat from multilateral trade and cooperation by the USA, have created waves of uncertainty, especially in the field of higher education, regarding... View Details
Keywords: Dina Gerdeman
  • 24 Jul 2017
  • Research & Ideas

People Have an Irrational Need to Complete 'Sets' of Things

HBS. The Canadian Red Cross puts pseudo-sets to the test The researchers proved the efficacy of pseudo-set framing through a series of laboratory and real-world field studies. In one study, they teamed up with the Canadian Red Cross, a... View Details
Keywords: by Carmen Nobel

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