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- 17 Apr 2015
- News
A Driving Force for a Sustainable World
“The feedback I got was I was too young and I was a woman,” she says. “They said, ‘Stay with us. You need maturity. In a year, you will be promoted.’” Instead, she left the firm and chose a more entrepreneurial experience in managing a...
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- 01 Sep 2012
- News
What’s the Big Idea?
Issue Focus: Ideas & Impact Illustration by Timothy Cook An Intellectual Capital: Some Influential HBS Ideas, at a Glance Pleasure in Progress Teresa Amabile It sounds so obvious: Employees who make meaningful progress in their work enjoy...
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- 01 Oct 1996
- News
Leading In a New Era
inattention to customer feedback — led to stagnating sales and declining profits. "When I walked into this company in 1994," says Claiborne's straight-talking chairman, president, and CEO Paul Charron, "it was a $2-billion corporation...
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Nancy O. Perry
- 01 Dec 1997
- News
Banking on HBS
took the Bank's helm, both the institution's image and the morale of its employees were poor. Critics contended that Bank projects often brought more harm than help to client-country populations and ecosystems and that the Bank was...
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Garry Emmons
- 01 Apr 1996
- News
"Foundations" Paves the Way for Entering MBAs
team meetings, and giving and receiving feedback - students had to figure out how to restore vitality to their flagging operation. "Crimson Greetings was a great opener," comments one MBA student. "It helped to get me in the right...
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- 10 Mar 2021
- News
Next Normal
as they help lead these new, hybrid organizations? Managers need to be very skillful in leading groups with some team members in the same physical space and maybe two or three calling into a meeting. Somehow, you have to manage, motivate, and provide View Details
- 01 Feb 1999
- News
Short Takes
over a five-month period, she observed 8 teams and surveyed some 427 employees. Edmondson found that members of teams with higher levels of psychological safety (those characterized by greater mutual respect and trust) were more likely to ask thoughtful questions,...
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Judith A. Ross
- 17 Apr 2019
- News
Give It to Me Straight
on effective professional feedback, honing it in roles at tech icons Apple and Google. The idea? Radical candor, or as Scott (MBA 1996) defines it, caring personally while at the same time, challenging directly. At its base, she says, it’s about being humble enough to...
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- 01 Mar 2010
- News
Sole Mates
enjoy the hands-on nature of running my own small company, having the opportunity to focus on different businesses at different stages of development. In small markets, the feedback on your actions can be swift and gratifying. But it can...
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- 14 Nov 2019
- News
Keeping Red Lobster Fresh
extremely open and solicit feedback from the employees closest to the action. I have lunch—one on one lunches—with employees at all levels of the company to really hear. I do...
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- 01 Jun 2018
- News
Up by the Roots
direct contact with executives from the lab’s partner institutions along with mentors and VCs. That cast of characters plays a variety of roles. The financial institutions represent potential customers that can give the startup founders direct View Details
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked...
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Jen McFarland Flint
- 01 Dec 2018
- News
Hard Choices
a waypoint on the road to long-term maximization, or could it be anathema to the achievement of that goal? So let me ask, does paying employees as little as you can get away with serve to maximize profits, or does treating them fairly and...
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Seth Klarman (MBA 1982)
- 10 Aug 2022
- News
Skydeck Live: Stage Not Age
not. SWG: There's a whole degree program in that at USC—to help train all their wealth advisors and their employees about how to assess life priorities and create portfolios that match the needs and stages that their clients were in. So...
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- 27 Jul 2017
- News
Seeing a Way Forward
Wow salauno, a major initiative that was designed to raise awareness among employees as to the impact their actions have on patients. It also demonstrated ways in which to improve the overall patient experience. “This project touched...
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Jennifer Myers
- 25 Aug 2022
- News
Harnessing the Tools of the Digital Age
large-scale companies, with CEOs and executives who can do big things because they have employees supporting them. We can learn from that model. In order for us to do big things with our research agenda, we need the same kind of support...
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April White
- 01 Jun 2020
- News
Meal Plan
transaction. We’re seeing repeat business from people, and the feedback has been, “Please don’t take this away when COVID ends.” Now we think we’re going to be in a new business when we come out of this; it’s also inspired us to look for...
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- 01 Mar 2017
- News
Alumni and Faculty Books for March 2017
Humanity by Kim Scott (MBA 1996) (St. Martin’s Press) Using stories of her experiences at Apple, Google, and several start-ups, Scott offers advice on such fundamentals of being a leader as how to give and receive feedback and how to make...
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- 01 Dec 1997
- News
Growing Together
institution to donate funds and expertise to build a half-way house for homeless teenagers in Sao Paulo, Brazil, where the bank has a major presence, and to link up schoolchildren in New England and Latin America over the Internet. "What we're doing boosts View Details
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Marguerite Rigoglioso and Nancy O. Perry
- 01 Apr 2001
- News
New Ventures New Gains
concept.” With their faculty advisors acting as “healthy skeptics,” the team laid the groundwork for ZEFER, which has received more than $100 million in venture funding, earned over $100 million in 2000 revenues, and boasts over seven hundred View Details