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- All HBS Web (113)
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- 03 May 2016
- First Look
First Look, May 3, 2016
still telling. Monopolists undertake market strategies designed to ensure that they are not supplanted and nonmarket actions geared to avoiding undesirable constraints and reputational damage. Depending on their legal and regulatory environment, View Details
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Sean Silverthorne
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
overlook, ignore, or downplay your concessions. Why? To avoid the strong social obligation to reciprocate. As a result, it is your responsibility to label your concessions and make them salient to the other party—a responsibility that the...
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by Deepak Malhotra
- 02 Apr 2019
- First Look
New Research and Ideas, April 2, 2019
Gender Inequality: The Work-family Narrative as a Social Defense Against 24/7 Work Culture By: Padavic, Irene, R. Ely, and Erin M. Reid Abstract—It is widely accepted that the conflict between women’s family obligations and professional...
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Dina Gerdeman
- 30 Oct 2019
- Research & Ideas
How to Recover Gracefully After Shutting Down Your Startup
step should be to consult a lawyer and an accountant to understand their legal obligations and how to sequence payments to parties owed money. After that, they should formulate a plan for communicating the news to View Details
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by Danielle Kost
- 06 Feb 2013
- What Do You Think?
Is ‘Conscious Capitalism’ an Antidote to Income Inequality?
customer satisfaction and product excellence at least as important as profitability), a collaborative spirit between employers and employees , a long-term view , and a close relationship with suppliers." Several respondents voiced serious...
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by James Heskett
- 25 Jun 2013
- First Look
First Look: June 25
Social Responsibility: Punishing Transgressions Under Conflicting Obligations By: Gino, Francesca, Celia Moore, and Lamar Pierce Abstract—This paper combines experimental and field data to examine how those with discretion over punishment...
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Anna Secino
- 05 May 2009
- First Look
First Look: May 5, 2009
Banerjee and Lakshmi Iyer Publication:Natural Experiments in History, edited by Jared Diamond and James Robinson. Harvard University Press, forthcoming No abstract is available at this time. Download the paper: http://www.hbs.edu/research/pdf/08-062.pdf Are...
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Martha Lagace
- 04 Apr 2019
- Cold Call Podcast
Can Mark Zuckerberg Rebuild Trust in Facebook?
very narrow slice. They know exactly the kind of customer they're looking at and they can go at them. Of course, this was subject then to other influences like the Russian influences, but I just felt that this goes way beyond Cambridge...
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- 04 Mar 2016
- Research & Ideas
Is E-commerce at Risk in Apple's Security Dispute with the FBI?
vital for the structure of e-commerce and that’s the broader issue" Q: Is there a distinction to be made here between Apple protecting its own commercial interests and protecting customer security more broadly? A: Apple is making two...
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- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
make more sense for a workforce that is older with fewer obligations (childcare, etc.) outside the office? Does it recognize the social needs of many (not all) humans to relate in person to those with whom we are working? We can ask how...
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by James Heskett
- 12 Nov 2021
- Op-Ed
Can Our Parenting Struggles Make Us Better Leaders?
they have an obligation to work proactively to further the company’s mission. Alaska Airlines, likewise, has become one of the most successful and well-regarded airlines by giving its frontline workers much more control over View Details
- 06 Mar 2006
- What Do You Think?
The China Dilemma for U.S. Firms: Comply, Resist, or Leave?
not see any threat or moral hazard when the service provider makes clear to its customer the potential threat of use or sharing of the information by the intelligence or other authorities. Forewarned is forearmed. . . . As in Buddhist...
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- 29 May 2006
- What Do You Think?
How Important Is the “Service Sector Effect” on Productivity?
lower paying jobs . . . one look at the American auto industry gives us a glimpse into the future economy." As Daniel Hayes put it: "I see a shakeout coming among low-cost service providers unless they find ways to provide value to both View Details
- 28 May 2012
- Research & Ideas
A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy
have a clear idea of why it is involved in CSR and the expected outcomes. They should know whether CSR benefits the brand, boosts the reputation of the business, affects customer retention, reduces waste, or provides a boost to employee...
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by Dina Gerdeman
- 07 May 2013
- First Look
First Look: May 7
and the concentration of the certification industry. We also analyze the possibility that certifiers opt for a quick turnaround time at the expense of a lower accuracy. Finally, we investigate the opportunity of regulating transparency. Working Papers How Do View Details
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Carmen Nobel
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
controversial issues like civil rights and climate change? Two, in terms of consumer response, does CEO activism affect customer perceptions about the company? (They recently discussed the paper in the New York Times.) “What prompted this...
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- 08 Jul 2008
- First Look
First Look: July 8, 2008
in two major product lines for a large enterprise software vendor to examine the use and success of pricing and product strategies. Regarding pricing, the paper demonstrates that the vendor engages in significant "bargain-then-ripoff" pricing; View Details
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Martha Lagace
- 12 Mar 2018
- Op-Ed
Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist
difference through their work. If they can align their personal purpose with the company’s purpose, there is a congruence that inspires them to do superior work, create great products and innovations, achieve the highest quality, and provide View Details
- 17 Feb 2003
- Research & Ideas
Building Communities as Well as Companies
explained, adding, "I also feel an overwhelming obligation to take good care of the money given to me by investors. The resources in this domain are so scarce—I want to succeed so more money will flow into the sector." "I...
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by Julia Hanna
- 26 Feb 2014
- Research & Ideas
How Grocery Bags Manipulate Your Mind
examine whether it was important that you made the decision to bring the bags as opposed to a store policy that requires it," says Karmarkar, noting that some stores obligate customers to bring their...
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