Publications

Educators

September 1997 (Revised November 1997)
Teaching Note

Cleveland Turnaround, The: Case and Video TN

By: James E. Austin

Teaching Note for (9-796-151), (9-796-152), (9-796-153), (9-796-154), and (9-797-501). View Details

Keywords: Social Enterprise; Government Administration; Business and Community Relations; Business and Government Relations; Crisis Management; Corporate Accountability; Economic Sectors; Problems and Challenges; Opportunities; Development Economics; Leadership; Partners and Partnerships

June 1995
Teaching Note

Cleveland Twist Drill (A) and (B) TN

By: Richard G. Hamermesh and Joseph L. Bower

Teaching Note for (9-384-083) and (9-384-163). View Details

October 1990 (Revised October 1991)
Case

Cleveland Twist Drill (A) and (B) (Abridged)

By: Paul W. Marshall

February 2010
Teaching Note

The Cleveland Clinic: Growth Strategy 2008 (TN)

By: Michael E. Porter, Elizabeth O. Teisberg, Jennifer F Baron and Carolyn Daly

Teaching Note for 709473. View Details

Keywords: Health Care and Treatment; Value; Restructuring; Groups and Teams; System; Transformation; Expansion; Integration; Alignment; Goals and Objectives; Leading Change; Customer Focus and Relationships; Health Industry; Cleveland; United States; Abu Dhabi; Canada

Article

Business Leadership Lessons from the Cleveland Turnaround

By: J. E. Austin

Keywords: Leadership

1997
Working Paper

Social Enterprise Series No.4: Business Leadership Lessons from the Cleveland Turnaround

By: James E. Austin

May 2013
Article

Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys

By: James Merlino and Ananth Raman

The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys,... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Health Industry; Cleveland

Read Now

February 2007 (Revised March 2012)
Compilation

John D. Rockefeller and the Creation of Standard Oil

By: Nancy F. Koehn and Katherine Miller

Reconstructs the entrepreneurial journey of John D. Rockefeller, founder of Standard Oil and one of the most famous business figures in history. Traces his early career as a retailer in Cleveland through his decision to enter the oil industry in the early 1860s to his... View Details

Keywords: Entrepreneurship; Ethics; Business History; Innovation and Invention; Growth and Development Strategy; Personal Development and Career; Competitive Strategy; Energy Industry

June 2005 (Revised August 2011)
Case

Narayana Hrudayalaya Heart Hospital: Cardiac Care for the Poor (A)

By: Tarun Khanna, V. Kasturi Rangan and Merlina Manocaran

Describes the mission, vision, and strategy of a team of entrepreneurs headed by a charismatic heart surgeon who founded a heart hospital in Bangalore, India. The purpose of the hospital was to offer health care for the masses. This tertiary care hospital performed... View Details

Keywords: Social Entrepreneurship; Health Care and Treatment; Goals and Objectives; Social Marketing; Mission and Purpose; Strategic Planning; Social Enterprise; Welfare; Health Industry; Service Industry; Bangalore

Educators

July 2008 (Revised August 2008)
Case

In-Vitro Fertilization: Outcomes Measurement

By: Michael E. Porter, Saquib Rahim and Benjamin Chung-Shi Tsai

As of 2007, there were very few examples of widespread measurement and reporting of health outcomes, a critical quality measure. In-vitro fertilization clinics have been required to report their patient's health outcomes since 1995. The protagonist of the case, Dr.... View Details

Keywords: Health Care and Treatment; Medical Specialties; Measurement and Metrics; Operations; Outcome or Result; Health Industry; Cleveland

Educators

Research Summary

Business Leadership Coalitions

By: James E. Austin

This multiyear research project has been studying the creation and functioning of the organizations business leaders have created in order to mobilize their collective capabilities to address significant issues and problems facing them and their communities. These... View Details

October 2013
Article

The Strategy That Will Fix Health Care

By: Michael E. Porter and Thomas H. Lee

In health care, the days of business as usual are over. Around the world, every health care system is struggling with rising costs and uneven quality, despite the hard work of well-intentioned, well-trained clinicians. Health care leaders and policy makers have tried... View Details

Keywords: Organizational Change and Adaptation; Strategy; Value; Customer Focus and Relationships; Health Care and Treatment; Health Industry

March–April 2023
Article

The New-Collar Workforce

By: Colleen Ammerman, Boris Groysberg and Ginni Rometty

Many workers today are stuck in low-paying jobs, unable to advance simply because they don’t have a bachelor’s degree. At the same time, many companies are desperate for workers and not meeting the diversity goals that could help them perform better while also reducing... View Details

Keywords: Diversity; Recruitment; Social Issues; Higher Education; Competency and Skills