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All HBS Web
(936)
- People (1)
- News (363)
- Research (403)
- Events (2)
- Multimedia (1)
- Faculty Publications (56)
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service,...
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- 30 Mar 2015
- News
Giving back to the city that he calls home
One of the proudest moments for Howard R. Leibowitz (AMP 106, 1990) when he served as director of intergovernmental relations for the City of Boston was to create a computer access center for residents of public housing in Brighton....
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Pre-Class Arrival - Christensen Center for Teaching & Learning
Teaching by the Case Method Pre-Class Arrival Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation...
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Diversity and Inclusion - Christensen Center for Teaching & Learning
Teaching by the Case Method Diversity and Inclusion Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation...
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- 01 Jun 2004
- News
Teaching and Learning Center Established, Honors Christensen’s Legacy
Many HBS faculty members make it look easy. But anyone who has ever tried to lead a discussion among eighty students will quickly realize that case-method teaching is an art. It is an art that requires a tremendous amount of training, practice, mentoring, and continual...
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Board Use - Christensen Center for Teaching & Learning
Teaching by the Case Method Board Use Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement...
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Closings - Christensen Center for Teaching & Learning
Teaching by the Case Method Closings Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement...
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Transitions - Christensen Center for Teaching & Learning
Teaching by the Case Method Transitions Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement...
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- December 2011 (Revised December 2011)
- Case
Cancer Treatment Centers of America: Scaling the Mother Standard of Care
By: Rosabeth Moss Kanter and Matthew Bird
The CEO of a private and growing national network of specialty care hospitals focusing on advanced-stage and complex cancer treatments reflected on the firm's past phase of growth before meeting with the company's Chairman and founder to discuss how to further scale...
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Keywords:
Health Care and Treatment;
Business Growth and Maturation;
Medical Specialties;
Service Delivery;
Innovation and Invention;
Health Industry
Kanter, Rosabeth Moss, and Matthew Bird. "Cancer Treatment Centers of America: Scaling the Mother Standard of Care." Harvard Business School Case 312-073, December 2011. (Revised December 2011.)
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C. Roland Christensen - Christensen Center for Teaching & Learning
to him for their education. “What an opportunity it is,” he reflected in an interview, “to have the privilege of being a teacher, the greatest of all vocations, for it keeps us anchored in the world of youth, ideas, and research. It enables those of us who follow this...
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Questioning, Listening & Responding - Christensen Center for Teaching & Learning
Teaching by the Case Method Questioning, Listening & Responding Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing...
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Leading in the Classroom - Christensen Center for Teaching & Learning
areas: Class Flow: Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Discussion Management: Timing Participation Engagement Board Use Teaching Quantitative Material...
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Teaching Quantitative Material - Christensen Center for Teaching & Learning
Teaching by the Case Method Teaching Quantitative Material Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing...
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Bankruptcy | Baker Library | Bloomberg Center | Harvard Business School
Timothy Geithner, president of the Federal Reserve Bank of New York, called a meeting of the leading investment banks, which were facing solvency issues of their own, to consider a private-sector rescue plan for Lehman Brothers. That...
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Leading in the Classroom - Christensen Center for Teaching & Learning
areas: Class Flow: Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Discussion Management: Timing Participation Engagement Board Use Teaching Quantitative Material...
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- 2022
- Chapter
Sustainability for People and the Planet: Placing Workers at the Center of Sustainability Research
By: Julie Yen, Julie Battilana and Emilie Aguirre
Though workers face a series of critical challenges in contemporary work organizations, they are often overlooked in conversations about sustainable business. In this chapter, we argue that prioritizing the rights and well-being of workers is a core dimension of...
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Keywords:
Environmental Sustainability;
Employees;
Well-being;
Corporate Social Responsibility and Impact;
Organizational Structure;
Social Issues
Yen, Julie, Julie Battilana, and Emilie Aguirre. "Sustainability for People and the Planet: Placing Workers at the Center of Sustainability Research." Chap. 11 in Handbook on the Business of Sustainability: The Organization, Implementation, and Practice of Sustainable Growth, edited by Gerard George, Martine R. Haas, Havovi Joshi, Anita M. McGahan, and Paul Tracey, 189–214. Edward Elgar Publishing, 2022.
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Contemporary African Art | Baker Library | Bloomberg Center | Harvard Business School
Dark Poem Painting (What I Call You When I Think About You and You Are Not There) , 2005 Oil on stitched canvas 48 x 44 in. Schwartz Art Collection, Harvard Business School, 2006.10 Tuli Mekondjo (Namibian, born 1982) Otwa umbata oudjuu...
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Richard Jenrette | Baker Library | Bloomberg Center | Harvard Business School
create an investment arm for DLJ, called Alliance Capital. Dick led DLJ through several transitions, including going public and being sold to Equitable Life. There he served as vice chairman in charge of all of the investment...
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Seen and Unseen | Baker Library | Bloomberg Center | Harvard Business School
Skip to Main Content Contemporary Black Artists at Harvard Business School Search Baker Library Search Search Search Overview SEEN AND UNSEEN REPRESENTATIONS OF NATIVE AMERICANS IN ART, ADVERTISING, AND COMMERCE November 2022 - February 2023 Second Floor Mezzanine...
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Investing in Emerging Industries | Baker Library | Bloomberg Center | Harvard Business School
College. Baker Library, Harvard Business School. Lehman Brothers "partners' room," 1957. Courtesy of the Center for Creative Photography, The University of Arizona. Photo by Dan Weiner; Copyright John Broderick. Aerial view of Pan...
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