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Show Results For
- All HBS Web
(2,076)
- People (4)
- News (531)
- Research (830)
- Events (4)
- Multimedia (7)
- Faculty Publications (175)
- 07 Sep 2021
- News
Embracing Activism for Social Change
learning firsthand about their daily challenges. “Imagine listening to callers in crisis over a 16-hour shift. It’s an emotionally taxing job. We created crisis intervention training for the 90 call takers, establishing new protocols and... View Details
Keywords: Deborah Blagg
- 14 Jan 2022
- Blog Post
Embracing Activism for Social Change
was scrambling to direct resources to places where they could do the most good.” Mendu also shadowed staff in Detroit’s 911 call centers, learning firsthand about their daily challenges. “Imagine listening to callers in crisis over a... View Details
- Web
Israel - Global Activities 2021
incompletely understood notion,” explains Reinhardt. Netafim was founded in Israel’s Negev desert in 1965. Since then, the firm, whose tagline is “grow more with less,” has learned through trial and error how to combine precision... View Details
- Web
Israel - Global Activities 2020
her.” The case also chronicles complex challenges the bank faced around becoming more efficient and innovative simultaneously and all that it entailed, from implementing innovative products, leading change, and attracting top talent, to withstanding criticism, View Details
- 2005
- Chapter
Beyond 'Fun and Games': Outdoor Activities for Meaningful Leadership Development
Many managers and academics today view outdoor exercises as simply "fun and games." However, framed correctly, outdoor leadership activities provide a uniquely effective method for leadership development. They allow participants to access and explore the deeper... View Details
Keywords: Learning; Games, Gaming, and Gambling; Leadership Development; Personal Development and Career; Business and Stakeholder Relations; Groups and Teams; Behavior; Emotions; Personal Characteristics; Alignment
Petriglieri, Gianpiero, and Jack D. Wood. "Beyond 'Fun and Games': Outdoor Activities for Meaningful Leadership Development." In Mastering Executive Education: How to Combine Content with Context and Emotion, edited by Paul J. Strebel and Tracy Keys, 252–266. London: Financial Times Prentice Hall, 2005.
- 01 Sep 2016
- News
Offshore Learning
situations where science learning comes naturally. “We’ve adapted our activities on the island to be the outdoor laboratory for Boston’s middle-school science curriculum,” explained Pearson. “We know exactly... View Details
- July 2004 (Revised May 2009)
- Case
Getting Participant-centered Learning to Work
By: Thomas R. Piper, James L. Heskett and Gustavo Herrero
The newly appointed dean of a South American business school is eager to transform the learning process from the traditional lecture method to one that actively engages students and contributes to the development of critical managerial skills, attitudes, and world... View Details
Keywords: Change Management; Transformation; Business Education; Leading Change; Business Processes; Organizational Change and Adaptation; Alliances; Education Industry; South America
Piper, Thomas R., James L. Heskett, and Gustavo Herrero. "Getting Participant-centered Learning to Work." Harvard Business School Case 805-007, July 2004. (Revised May 2009.)
- Web
South Asia - Global Activities 2020
Road Initiative also took students to sites in China and Myanmar, where staff members of the Asia-Pacific Research Center in Hong Kong provided extensive support. The immersion complemented students’ classroom learning and offered... View Details
- Web
South Asia - Global Activities 2021
HBS Club of India debuted the Alumni on Air Webinar Series in which alumni from South Asia shared their perspectives on the pandemic, business frameworks, and leadership styles. This series offers alumni in the region the opportunity to View Details
- Web
Latin America - Global Activities 2020
that Fondo Esperanza is interested in experimenting to learn which product could work, not just for their bottom line but for its impact on borrowers. For the organization, repayment of the loan is not a sufficient signal that the product... View Details
- Web
Lifelong Learning - Alumni
free coaching sessions per year, including self-assessment, interviewing prep, and offer negotiation tips. Keep Learning with Alumni Virtual Programs Expand your knowledge and skills with online programs led by HBS faculty and other... View Details
- Web
Capturing & Disseminating Video/Photography During Course Activities | About
activities are directly tied to the learning experience as dictated explicitly by the faculty member. The practice of social media before and/or after class-related sessions is permissible so long as it:... View Details
- 22 Feb 2022
- News
Vision: Learning Curve
poverty,” Gupta says. What they lack are the awareness, the information, and the tools required to take a more active role in supporting their children’s early cognitive development—all of which are gaps that Rocket View Details
- 01 Apr 1998
- News
World Class Learning
strengthens the value of the HBS learning model for all our students," he notes. Other faculty members agree that diverse classes form the cornerstone of excellent courses. "Diversity of all kinds is the basis upon which dynamic case... View Details
Keywords: Eileen K. McCluskey
- Article
A Learning Perspective on Intraorganizational Knowledge Spill-Ins
By: James Oldroyd and Ranjay Gulati
This exploratory study examines the role of intraorganizational knowledge spill-ins in the process of inferential learning. Drawing on the notions of knowledge reliability (the creation of shared meanings) and validity (understandings of cause and effect), we explore... View Details
Oldroyd, James, and Ranjay Gulati. "A Learning Perspective on Intraorganizational Knowledge Spill-Ins." Strategic Entrepreneurship Journal 4, no. 4 (December 2010): 356–372.
- Web
Shaping the Learning Environment - Christensen Center for Teaching & Learning
own type of contract, where the teacher is the guide but the student carries a much more active responsibility. Transcript Explicit/Implicit Contract Jim Heskett Professor Heskett distinguishes between explicit (rules-based) and implicit... View Details
- Article
Time-Driven Activity-Based Costing: A Driver for Provider Engagement in Costing Activities and Redesign Initiatives
By: Robert S. Kaplan, Nancy McLaughlin, Michael A. Burke, Nisheeta P. Setlur, Douglas R. Niedzwiecki, Alan L. Kaplan, Christopher Saigal, Aman Mahajan and Neil A. Martin
Object. To date, health care providers have devoted significant efforts to improve performance regarding patient safety and quality of care. To address the lagging involvement of health care providers in the cost component of the value equation, UCLA Health... View Details
Kaplan, Robert S., Nancy McLaughlin, Michael A. Burke, Nisheeta P. Setlur, Douglas R. Niedzwiecki, Alan L. Kaplan, Christopher Saigal, Aman Mahajan, and Neil A. Martin. "Time-Driven Activity-Based Costing: A Driver for Provider Engagement in Costing Activities and Redesign Initiatives." Neurosurgical Focus 37, no. 5 (November 2014).
- 2020
- Working Paper
Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach
By: Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Harvard Business School Working Paper, No. 19-091, February 2019. (Revised May 2020. Accepted at the Journal of Marketing Research.)
- October 2021
- Article
Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach
By: Nicolas Padilla and Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Programs; Consumer Behavior; Analysis
Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Journal of Marketing Research (JMR) 58, no. 5 (October 2021): 981–1006.