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  • Web

Selected Digital Historical Resources – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

facilities, and a greenhouse. This pamphlet provides a complete introduction to this manufacturing plant. Relay Assembly Test Room Interviews, 1931-1932: Operators 1-5. (Western Electric Company Hawthorne Studies Collection, Box 3B,... View Details
  • September 2001 (Revised August 2004)
  • Case

Rapid Rewards at Southwest Airlines

By: Frances X. Frei and Corey B. Hajim
Southwest Airlines is well known as the low-fare airline that has achieved ongoing financial success in one of the most financially troubled industries in the United States. Told from the perspectives of two Southwest customers--a frequent flier and a more typical... View Details
Keywords: Customer Relationship Management; Air Transportation; Service Operations; Service Delivery; Air Transportation Industry
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  • Web

Connell House | About

Connell Limited Partnership, he built one of the largest privately owned companies in the United States. Connell Family In the 1980s, Connell was working for the Ogden Corporation, a New York-based conglomerate with operations ranging... View Details
  • January 2005 (Revised June 2005)
  • Case

Zipcar: Influencing Customer Behavior

By: Frances X. Frei and Hanna Rodriguez-Farrar
At Zipcar, customers share the use of cars and, as a result, rely on each other for their service experience. Customers are required to keep the car clean and the gas tank full and to return the car on time. Told from the perspective of two customers: Sal Fishman, who... View Details
Keywords: Information Technology; Governance Controls; Behavior; Service Delivery; Service Operations; Consumer Behavior; Leasing; Transportation Industry; Service Industry; United States
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  • 01 Mar 2024
  • News

Giving All Stakeholders a Voice

For John Wu (MBA 2000), “Web3” means more than technological innovation. “It’s a mindset,” he says of the movement toward a decentralized internet that accelerates innovation and gives end users greater collaboration with businesses. “It’s a transformative shift in... View Details
Keywords: April White
  • May 2007 (Revised December 2009)
  • Case

Cradle-to-Cradle Design at Herman Miller: Moving Toward Environmental Sustainability

By: Deishin Lee and Lionel Bony
Herman Miller decided to implement the cradle-to-cradle (C2C) design protocol during the design of its mid-level office chair, Mirra. The C2C protocol was a set of environmentally friendly product development guidelines. View Details
Keywords: Product Design; Production; Supply Chain Management; Business Processes; Environmental Sustainability
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  • 01 Jun 2024
  • News

Competing in the Age of AI

HBS and Harvard AI-related resources, please visit alumni.hbs.edu/GenAI-Resources. From Chalkboards to Chatbots Leveraging Generative AI Decoding the Promise and Perils of Generative AI Redefining How Businesses Operate View Details
Keywords: April White
  • Web

Global Business Course | HBS Online

Professionals in Heavily Regulated Industries Learn more about the broader macroeconomic and political landscape your organization operates in, so that you can develop business strategies that create and capture value. In Global Business,... View Details
  • 2023
  • Working Paper

Incentivizing Innovation in Open Source: Evidence from the GitHub Sponsors Program

By: Annamaria Conti, Vansh Gupta, Jorge Guzman and Maria P. Roche
Open source is key to innovation, but we know little about how to incentivize it. In this paper, we examine the impact of a program providing monetary incentives to motivate innovators to contribute to open source. The Sponsors program was introduced by GitHub in... View Details
Keywords: Open Source Distribution; Innovation and Invention; Motivation and Incentives; Technology Industry
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  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

that companies can save 20-30 percent on costs by improving processes. In fact, we heard from two companies who are considered gold standards in operational efficiency in their industries, and in examining and honing their processes, they... View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • 28 Aug 2012
  • First Look

First Look: August 28

hold a comparative cost advantage, carbon leakage can result despite the implementation of a carbon tariff. In such a setting, foreign firms adopt clean technology at a lower emissions price than firms operating in the regulated region,... View Details
Keywords: Sean Silverthorne
  • December 2002 (Revised January 2003)
  • Case

Four Seasons Goes to Paris: '53 Properties, 24 Countries, 1 Philosophy'

By: Roger H. Hallowell, David Bowen and Carin-Isabel Knoop
Illustrates how Four Seasons manages hotels in countries with strong and distinct national cultures. Focuses on how the chain meets its exacting service standards in a variety of settings worldwide, with special attention on France. View Details
Keywords: Service Delivery; Organizational Culture; Global Range; Global Strategy; Standards; Accommodations Industry; Paris
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  • Web

Drug & Alcohol Policy | About

the sale, delivery, or furnishing of alcohol to persons under the age of 21. Community members are reminded that there are heavy penalties, including imprisonment, for possession or distribution of illicit drugs. There are also serious penalties for anyone who View Details
  • 12 Nov 2018
  • Blog Post

Student Portraits - Armed Forces Alumni Association

offered at most colleges. So, I settled and went to the Naval Academy to just fly jets. How I ended up underwater is a much longer story. REFLECTION ON SERVICE: Somewhere in the Pacific Ocean, a couple hundred men I helped train are View Details
  • Web

Industry Information - Alumni

operates a separate paid version of their free public database called Crunchbase Pro. Fast Company Launched in November 1995 by Alan Webber and Bill Taylor, two former Harvard Business Review editors, Fast Company magazine tends focus on... View Details
  • 10 Nov 2003
  • Research & Ideas

Globalization: The Strategy of Differences

of about $70 billion. Daft's solution was an aggressive shift in the opposite direction. On taking over, he avowed, "The world in which we operate has changed dramatically, and we must change to succeed. No one drinks globally. Local... View Details
Keywords: by Pankaj Ghemawat
  • 29 May 2023
  • News

Nurturing Breakthrough Ideas

As a center for creativity where innovation and entrepreneurship are intertwined, the Harvard Innovation Labs ecosystem encourages the development of novel ideas, approaches, and technologies that inspire new ventures or ways of thinking that keep companies relevant.... View Details
  • 29 Sep 2021
  • Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

One might expect first-time entrepreneurs to pick up speed as they churn out more products, but new research finds that nascent firms typically launch second products six weeks later than originally planned. What’s more, with each successive product, delays continue to... View Details
Keywords: by Rachel Layne
  • Jan 23 2017
  • Interview

Rethinking Service Design and Delivery

  • 03 Oct 2007
  • Research & Ideas

Dealing with the ‘Irrational’ Negotiator

What do you do when the people with whom you are negotiating act in ways that can best be called counterproductive? Before throwing up your hands, take a deep breath and ask yourself 3 questions. Do these people lack good information? Are they View Details
Keywords: by Deepak Malhotra & Max H. Bazerman