Publications

03 Nov 2003
What Do You Think?

Can Investors Have Too Much Accounting Transparency?

it, "We cannot look at investor losses as the only benchmark to evaluate the costs of Sarbanes-Oxley. One must also consider the cost of capital if confidence in the markets does not return…Unfortunately, you cannot legislate... View Details

Keywords: by James Heskett

01 Apr 1997
News

HBS Duo Offers Personalized Career Assessment

Business. Written by Timothy Butler and James Waldroop, director and associate director, respectively, of the School's MBA Career Development Programs, the book presents a business-focused, step-by-step approach to evaluating one's career... View Details

Keywords: Bob Binstock

08 Feb 2016
Research & Ideas

The Civic Benefits of Google Street View and Yelp

says Harvard Business School Assistant Professor Michael Luca. That may be about to change. Thanks to the Internet, mobile apps, and a wide range of useful programs online, residents add to the pool of information with every keystroke... View Details

Keywords: by Michael Blanding; Consumer Products

January 2008 (Revised December 2008)
Case

Codman Academy: Beyond the Start-up Phase

By: Stacey Childress and Tiffany K. Cheng

As it entered its seventh academic year, Codman Academy, an expeditionary learning charter school located in Dorchester, Massachusetts, was reflecting on its successes and challenges. The school had succeeded in placing every member of its most recent graduating class... View Details

Keywords: Business Growth and Maturation; Business Model; Leadership; Performance Improvement; Partners and Partnerships; Education Industry; Boston

01 Sep 2017
News

Ink: Miami’s Dark Neon Era, the Language of Success, and Getting Psyched Up

introduced English as the lingua franca Takeaway Two Things to Do Before Your Next Big Presentation (from left: photos by Russ Campbell) (from left: photos by Russ Campbell, Blaise Hayward) In his new book, Psyched Up: How the Science of Mental Preparation Can Help You... View Details

Keywords: April White; Publishing Industries (except Internet); Information

December 1988 (Revised March 1990)
Case

Karen Vincent and Zodiac Corp.

By: Howard H. Stevenson

Keywords: Family Business; Production; Management; Performance Improvement; Apparel and Accessories Industry

Find at Harvard

01 Mar 2023
News

Research Brief: Great Expectations

The narrative surrounding employees who are passionate about their jobs holds so much sway in today’s workplace that it has become a self-fulfilling prophecy. “Ultimately, if you believe in a passionate person, they will perform better,” observes Assistant Professor... View Details

Keywords: Jill Radsken; Publishing Industries (except Internet); Information

01 Sep 2005
News

Upstart Startup

In 1999, Wall Street bankers Randy Altschuler (MBA ’98) and Joseph Sigelman (MBA ’97) founded OfficeTiger in Madras, India, to serve as an outsourcing shop to perform secretarial services for Wall Street financial firms. Today, the... View Details

February 1985 (Revised July 1986)
Case

Applichem (A)

Applichem has six plants in different countries making the same chemical product. The purpose of this case is to allow students to think about what costs are relevant to management in this process industry environment, about how to define a comparison of costs and... View Details

Keywords: Business or Company Management; Multinational Firms and Management; Performance Productivity; Operations; Performance Improvement; Chemical Industry

December 2000 (Revised February 2007)
Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary

Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details

Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Food and Beverage Industry; Service Industry

25 Aug 2022
News

Full Stream Ahead

high-water mark for the valuation of an individual artist’s catalog: more than $500 million, according to the New York Times. Estimates by Music Business Worldwide suggest that investors, including many of the biggest players in private... View Details

Keywords: Jen McFarland Flint; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

25 Aug 2022
News

On Purpose

refresh and outlines three priorities: DEI, environmental stewardship, and community. Cohen then set out to help infuse these goals into Disney films, TV, theme parks, and products. “When these priorities are embedded in your business... View Details

Keywords: Jen McFarland Flint; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

01 Mar 2017
Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

performing costly medical procedures. And that’s a problem, argues Senior Fellow Robert S. Kaplan, the Marvin Bower Professor of Leadership Development, Emeritus, at Harvard Business School. “It becomes... View Details

Keywords: by Michael Blanding; Health

2010
Other Unpublished Work

Share Issuance and Factor Timing

By: Robin Greenwood and Samuel Hanson

We show that characteristics of stock issuers can be used to forecast important common factors in stocks returns such as those associated with book-to-market, size, and industry. Specifically, we use differences between the attributes of stock issuers and repurchasers... View Details

Keywords: Forecasting and Prediction; Equity; Stocks; Stock Shares; Investment Return; Investment Portfolio; Price; Performance Evaluation

SSRN

October 1996 (Revised May 2001)
Case

Cantuga Farmworkers Clinic (A)

By: James E. Austin and Catherine Overholt

The board of directors of a rural health clinic fires its executive director. The case elaborates the evolution and progress of the clinic under this director during a period of growth and a changing health care environment. Factors contributing to and questioning the... View Details

Keywords: Health Care and Treatment; Resignation and Termination; Managerial Roles; Organizational Change and Adaptation; Performance Evaluation; Problems and Challenges; Rank and Position; Social Enterprise; Health Industry

01 Dec 2010
News

Additional alumni books for your consideration.

The Corporate Lattice: Achieving High Performance in the Changing World of Work by Cathleen Benko (MBA ’89) and Molly Anderson (Harvard Business Review Press) The authors argue that a lattice model rather... View Details

Keywords: Funds, Trusts, and Other Financial Vehicles; Finance

December 2010
Case

Oral Rehydration Therapy

By: Nava Ashraf and Claire Qureshi

This case highlights the puzzlingly high rate of diarrhea-related child mortality in developing countries despite the existence of a simple, effective treatment: oral rehydration therapy (ORT). ORT treated extreme dehydration caused by diarrhea, which was a leading... View Details

Keywords: Health Care and Treatment; Innovation Strategy; Problems and Challenges; Developing Countries and Economies; Technological Innovation; Distribution Channels; Emerging Markets; Consumer Behavior; Performance Consistency; Performance Evaluation; Health Industry; Africa; Asia