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Show Results For
- All HBS Web
(5,678)
- People (11)
- News (1,035)
- Research (3,804)
- Events (36)
- Multimedia (35)
- Faculty Publications (2,203)
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 25 Aug 2022
- News
On Purpose
refresh and outlines three priorities: DEI, environmental stewardship, and community. Cohen then set out to help infuse these goals into Disney films, TV, theme parks, and products. “When these priorities are embedded in your business... View Details
- 16 Jul 2020
- Blog Post
How Gender Stereotypes Kill a Woman’s Self-Confidence
away from certain professions: They lack confidence in their ability to compete in fields that men are stereotypically believed to perform more strongly in, such as science, math, and technology. Women are also more reluctant to share... View Details
- November 2008 (Revised January 2009)
- Case
The Restructuring of Daiei
In 2004, the Industrial Revitalization Corporation of Japan (IRCJ) was given the task of restructuring Daiei, one of the largest Japanese retailers and the country's most prominent zombie companies. The IRCJ was a government-sponsored organization that was funded with... View Details
Keywords: Restructuring; Capital Structure; Private Equity; Performance Effectiveness; Retail Industry; Japan
Ruback, Richard S. "The Restructuring of Daiei." Harvard Business School Case 209-060, November 2008. (Revised January 2009.)
- 25 Nov 2021
- News
An Aria for the Ambidextrous Organization
impactful as an adult,” crediting Professor Michael Tushman’s ideas for the inspiration and title of his TED talk, “The Ambidextrous Opera Company.” In a recent episode of the Atlanta Opera podcast The Business of Opera, Zvulun talks to... View Details
- 22 Sep 2020
- Research & Ideas
Recessions Push Some Entrepreneurs to Launch Too Soon
together, we interpret our results such that those individuals most sensitive to business cycles are enticed to lower the quality threshold, the bar, for turning existing ideas into new ventures during downturns, resulting in negative... View Details
Keywords: by Sean Silverthorne
- 14 Mar 2023
- Blog Post
How Inclusive Managers Create Glass-Shattering Organizations
Development. Assess how managers assign training and development opportunities, and ensure they use objective criteria. Increase women’s access to mentors and sponsors. Performance assessment. Educate managers about gender biases that can... View Details
- April 1984 (Revised November 1988)
- Background Note
Statistical Quality Control for Process Improvement
Describes systematic methods for process debugging and improvement, based on statistical quality control. Examples are from manufacturing settings, but techniques are also useful for services and sales, and to quantity improvement as well as quality improvement. View Details
Bohn, Roger E. "Statistical Quality Control for Process Improvement." Harvard Business School Background Note 684-068, April 1984. (Revised November 1988.)
- 01 Dec 2019
- News
Research Brief: Subject Expert Matters
Karim Lakhani (photo by Dana Maxson) Karim Lakhani (photo by Dana Maxson) Every year billions of dollars are granted to scientists based on the evaluation of peer-reviewed proposals. The final decisions about whose project gets funded,... View Details
Keywords: Jennifer Myers
- May 2008 (Revised September 2014)
- Teaching Note
TD Canada Trust (A), (B), and (C)
By: Dennis Campbell
- December 2004
- Article
Market Valuation and Merger Waves
By: Matthew Rhodes-Kropf and S. Viswanathan
Does valuation affect mergers? Data suggest that periods of stock merger activity are correlated with high market valuations. The naïve explanation that overvalued bidders wish to use stock is incomplete because targets should not be eager to accept stock. However, we... View Details
Keywords: Mergers and Acquisitions; Valuation; Market Transactions; Value; Cash; Stocks; Corporate Social Responsibility and Impact; Bids and Bidding; Market Design; Stock Shares; Accounting Audits; Performance Evaluation
Rhodes-Kropf, Matthew, and S. Viswanathan. "Market Valuation and Merger Waves." Journal of Finance 59, no. 6 (December 2004): 2685–2718.
- Web
Field Course: Transforming Health Care Delivery - Course Catalog
performance. Course Faculty The course will be co-taught by Susanna Gallani and Robert Huckman. Susanna Gallani is the Tai Family Associate Professor of Business Administration. Her research focuses on View Details
- February 1991
- Case
Burlington Northern: The ARES Decision (A)
By: Julie H. Hertenstein and Robert S. Kaplan
Burlington Northern's decision whether to invest in ARES, an automated train control system, is a ($350 million) strategic investment in information technology. Although set in a service industry (railroad) the issues around this decision arise in many organizations... View Details
Keywords: Investment; Rail Transportation; Information Technology; Competitive Strategy; Performance Evaluation; Performance Effectiveness; Cost vs Benefits; Technology Adoption; Technological Innovation; Customers; Quality; Rail Industry
Hertenstein, Julie H., and Robert S. Kaplan. "Burlington Northern: The ARES Decision (A)." Harvard Business School Case 191-122, February 1991.
- 01 Mar 2009
- News
Where Are They Now?
in management control systems through research focused on the various issues related to the design and effects of performance measurement, evaluation and incentive systems, and, more recently, corporate... View Details
- 06 Dec 2021
- News
Research Brief: Launching into a Downturn
labor market—but stays the same for those in more stable job categories. Examining the performance of 3,025 founders and their 1,747 startups in the biotechnology and medical-device sectors during previous economic downturns, Roche and... View Details
- 01 Dec 1997
- News
Merton's Economics Research Wins Nobel Prize
In a predawn phone call on October 14, the Royal Swedish Academy of Sciences informed HBS professor Robert C. Merton that he had won the 1997 Nobel Prize in Economics. Merton's work evaluating risk has changed the nature of financial... View Details
- 20 Sep 2011
- First Look
First Look: September 20
D. Margolis Publication:Harvard Business Review 89, no. 9 An abstract is unavailable at this time. Read the article: http://hbr.org/2011/09/a-global-leaders-guide-to-managing-business-conduct/ar/1 Working PapersDynamically Integrating... View Details
Keywords: Sean Silverthorne
- August 2009
- Case
Bank of America Sports Sponsorship
By: Stephen A. Greyser and John L. Teopaco
A major sports sponsor must decide on new, renewal, or withdrawal from significant relations with teams/leagues/events, using a distinctive approach to assessment. View Details
Keywords: Cost vs Benefits; Decision Choices and Conditions; Partners and Partnerships; Management Analysis, Tools, and Techniques; Performance Evaluation; Financing and Loans; Marketing Strategy; Sports Industry
Greyser, Stephen A., and John L. Teopaco. "Bank of America Sports Sponsorship." Harvard Business School Case 910-406, August 2009.
- October 10, 2023
- Article
10 Reasons Why Inclusion Is a Competitive Advantage
By: Frances X. Frei and Anne Morriss
In their new book, Move Fast and Fix Things, Frances Frei and Anne Morriss outline five strategies to help leaders tackle their hardest problems and quickly make change. Their third strategy is creating an inclusive environment that allows all employees to... View Details
Keywords: Business or Company Management; Organizational Change and Adaptation; Performance Improvement
Frei, Frances X., and Anne Morriss. "10 Reasons Why Inclusion Is a Competitive Advantage." Harvard Business Review (website) (October 10, 2023).