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Show Results For
- All HBS Web
(10,317)
- People (50)
- News (3,225)
- Research (4,295)
- Events (35)
- Multimedia (61)
- Faculty Publications (1,717)
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- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
service. And at the same time, they have been shown to register three times the profitability of S&P 500 firms in recent years. Aisner: That’s a perfect lead-in to the next question. In a 1994 Harvard Business Review article, you all... View Details
- 09 Jun 2014
- Research & Ideas
The Manager in Red Sneakers
Want to gain more respect at the office? Consider wearing red sneakers to work. OK, so maybe it's not quite that cut-and-dried. But recent research does find that people who wear offbeat clothes in a professional setting are often perceived View Details
- 03 Nov 2016
- Op-Ed
Forget About Making College Affordable; Make it a Good Investment
state colleges and universities for families with incomes below $125,000. "A bachelor’s degree may once have been a ticket to the middle class, but that is no longer a sure thing" Such a plan has obvious appeal. It would reduce a key barrier to college... View Details
- 09 Jun 2003
- Research & Ideas
Around the World of Entrepreneurial Ventures
resources enhances the quality of deal structure for entrepreneurial ventures and thus the likelihood of venture survival, particularly in tough times when cash is tight. "Taken comprehensively, the argument here is that if you want... View Details
Keywords: by Martha Lagace
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
selective increases in capacity, new approaches to managing consumption, and increased merger and acquisition activity, with attendant realization of synergies and lower costs (Jill Feblowitz), and (3) has delivered on its promise of lower prices, at least in cases... View Details
Keywords: by James Heskett
- 05 Jun 2019
- Research & Ideas
If Your Customers Don't Care What You Charge, What Should You Charge?
An estimated 60 percent of retail gasoline customers return to the same gas station to refuel, without comparison shopping, according to a recent study. Driven by factors such as habit, brand loyalty, switching costs, and search (which... View Details
- 08 Sep 2015
- First Look
September 8, 2015
in press Proceedings of the National Academy of Sciences of the United States of America Compared to Men, Women View Professional Advancement as Equally Attainable, but Less Desirable By: Gino, Francesca, Caroline A. Wilmuth, and Alison... View Details
Keywords: Carmen Nobel
- 16 Feb 2012
- Op-Ed
Nitin Nohria: Why US Competitiveness Matters
time when it's difficult to craft political compromise and even in a climate where businesses are feeling public hostility. As a society, we need to begin taking real action now. The prosperity not just of... View Details
Keywords: by Nitin Nohria
- 15 May 2019
- Research Event
The Unconventional Capitalism That Shapes Business History
cast of historians, management researchers, and others. As co-organizer of the event with HBS Professor Tarun Khanna and Harvard-Newcomen Fellow Sudev J. Sheth, I was thrilled as participants explored,... View Details
- 09 Aug 2016
- First Look
August 9, 2016
forthcoming Organizational Behavior and Human Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing... View Details
Keywords: Sean Silverthorne
- 03 Jul 2012
- Research & Ideas
HBS Faculty on Supreme Court Health Care Ruling
access and watch as people get sicker and the country's financial condition deteriorates. Or mount a massive healthy living campaign by focusing on prevention, wellness, and personal responsibility. In my view the choice is clear, and the... View Details
- 25 Apr 2012
- What Do You Think?
How Will the “Age of Big Data” Affect Management?
The challenges Big Data pose for managers include "identifying which data are relevant" (Subrata Chakraborty) and "seeing through the woods to know what to use and what not" (Pieter J de Beer). Scott Waller expressed the fear that "the age of Big Data seems to be... View Details
Keywords: Re: James L. Heskett
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
manufacturers, have to focus on operational details, they also need to transform their frontline workers into a "community of scientists." As we discussed earlier in the book, the hardest part of deploying analytics is... View Details
- 15 Sep 2015
- First Look
September 15, 2015
Operations Management Analytics for an Online Retailer: Demand Forecasting and Price Optimization By: Ferreira, Kris J., Bin Hong Alex Lee, and David Simchi-Levi Abstract—We present our work with an online retailer, Rue La La, as an... View Details
Keywords: Sean Silverthorne
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
before and during the COVID-19 pandemic, strategy firms initiated a growth-driven hiring spree. However, as economies slowed, these firms faced a significant imbalance between their staffing “supply” and the declining demand for their... View Details
- 30 Aug 2004
- Research & Ideas
Mapping Your Board’s Effectiveness
In the aftermath of such highly public and grossly damaging business debacles as Enron, Tyco, and WorldCom, much attention and plenty of criticism have been directed at those companies' corporate boards. Traditionally, board... View Details
Keywords: by Robert S. Kaplan
- 03 Dec 2008
- What Do You Think?
Can Housing and Credit be “Nudged” Back to Health?
for another ... we have no choice but to let things be as they will, no matter how ludicrous and painful, until the understanding becomes knowledge." Tom Dolembo put it this way: "Nudge this back? Never ... View Details
Keywords: by Jim Heskett
- 12 Jan 2004
- What Do You Think?
How Should We Think About the Exportation of Jobs?
Summing Up The exportation of jobs "will create bigger markets and opportunities to sell goods and services from the developed economies," says reader Suman Das. "This is indeed very troubling, as the classic answer of... View Details
Keywords: by James Heskett
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
need to spend more effort helping new consumers find the right products. On the other hand, these new customers might be less familiar with the return process and take more time to find the right product to avoid it. To shed light on this... View Details
- 29 Aug 2024
- Research & Ideas
Shoot for the Stars: What to Know About the Space Economy
investors should consider in the short term and long term as they think about the future of the space economy. This conversation has been lightly edited for length and clarity. Baskin: What are the highest-growth areas in the space... View Details